{"product_id":"outsourcing-a-guide-to-selecting-the-correct-business-unit-negotiating-the-contract-maintaining-control-of-the-process-2e-9780471676263","title":"Outsourcing  A Guide to ... Selecting the Correct","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\"As companies in growing numbers look to outsource functions not related to their core competencies, Bragg's work provides an excellent road map. Demonstrating a firm grasp of the topic, he intelligently walks the reader through the maze, analyzing all aspects of the process (including whether the function should or should not be outsourced).\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cb\u003ePreface.\u003c\/b\u003e  \u003cp\u003e\u003cb\u003eAbout the Author.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e1 Strategy of Outsourcing.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eOverview of Outsourcing.\u003c\/p\u003e \u003cp\u003eOutsourcing Risks.\u003c\/p\u003e \u003cp\u003eInitiating Outsourcing.\u003c\/p\u003e \u003cp\u003eCompanies That Take Over Outsourced Functions.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e2 Outsourcing a Function.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eHow to Find an Outsourcing Supplier.\u003c\/p\u003e \u003cp\u003eEvaluating Potential Outsourcing Suppliers.\u003c\/p\u003e \u003cp\u003eCost of the Outsourcing Relationship.\u003c\/p\u003e \u003cp\u003ePersonnel Issues.\u003c\/p\u003e \u003cp\u003eTransition Issues.\u003c\/p\u003e \u003cp\u003eRelations with the Outsourcing Partner.\u003c\/p\u003e \u003cp\u003eMeasuring the Service Level of Each Outsourced Function.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e3 Contractual Issues.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eConstructing the Contract.\u003c\/p\u003e \u003cp\u003eContract Clauses.\u003c\/p\u003e \u003cp\u003eFunction-Specific Contractual Issues.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e4 Managing the Supplier.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eFunctional Coordinator.\u003c\/p\u003e \u003cp\u003eLegal Management.\u003c\/p\u003e \u003cp\u003eOutsourcing Advisory Committee.\u003c\/p\u003e \u003cp\u003eOutsourcing Sponsor.\u003c\/p\u003e \u003cp\u003eManagement of Specific Functional Areas.\u003c\/p\u003e \u003cp\u003eManagement of International Suppliers.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e5 Terminating the Outsourcing Arrangement.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eTermination Scenarios.\u003c\/p\u003e \u003cp\u003eTermination Avoidance.\u003c\/p\u003e \u003cp\u003eGeneral Termination Issues.\u003c\/p\u003e \u003cp\u003eFunction-Specific Termination Issues.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e6 Accounting for the Outsourced Company.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eImpact on Data Collection.\u003c\/p\u003e \u003cp\u003eImpact on Financial Reporting.\u003c\/p\u003e \u003cp\u003eImpact on Controls.\u003c\/p\u003e \u003cp\u003eImpact on Performance Measurement.\u003c\/p\u003e \u003cp\u003eImpact on Transactions.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e7 Outsourcing the Accounting Function.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAdvantages and Disadvantages.\u003c\/p\u003e \u003cp\u003eTransition Issues.\u003c\/p\u003e \u003cp\u003eCreating Control Points.\u003c\/p\u003e \u003cp\u003eMeasuring the Outsourced Function.\u003c\/p\u003e \u003cp\u003ePotential Customer Service Issues.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e8 Outsourcing Computer Services.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAdvantages and Disadvantages.\u003c\/p\u003e \u003cp\u003eTransition Issues.\u003c\/p\u003e \u003cp\u003eCreating Control Points.\u003c\/p\u003e \u003cp\u003eMeasuring the Outsourced Function.\u003c\/p\u003e \u003cp\u003ePotential Customer Service Issues.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e9 Outsourcing the Customer Service Function.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAdvantages and Disadvantages.\u003c\/p\u003e \u003cp\u003eContract-Specific Issues.\u003c\/p\u003e \u003cp\u003eTransition Issues.\u003c\/p\u003e \u003cp\u003eCreating Control Points.\u003c\/p\u003e \u003cp\u003eMeasuring the Outsourced Function.\u003c\/p\u003e \u003cp\u003ePotential Customer Service Issues.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e10 Outsourcing the Engineering Function.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAdvantages and Disadvantages.\u003c\/p\u003e \u003cp\u003eTransition Issues.\u003c\/p\u003e \u003cp\u003eCreating Control Points.\u003c\/p\u003e \u003cp\u003eMeasuring the Outsourced Function.\u003c\/p\u003e \u003cp\u003ePotential Customer Service Issues.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e11 Outsourcing the Human Resources Function.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAdvantages and Disadvantages.\u003c\/p\u003e \u003cp\u003eTransition Issues.\u003c\/p\u003e \u003cp\u003eCreating Control Points.\u003c\/p\u003e \u003cp\u003eMeasuring the Outsourced Function.\u003c\/p\u003e \u003cp\u003ePotential Customer Service Issues.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e12 Outsourcing the Logistics Function.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAdvantages and Disadvantages.\u003c\/p\u003e \u003cp\u003eTransition Issues.\u003c\/p\u003e \u003cp\u003eCreating Control Points.\u003c\/p\u003e \u003cp\u003eMeasuring the Outsourced Function.\u003c\/p\u003e \u003cp\u003ePotential Customer Service Issues.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e13 Outsourcing the Maintenance and Janitorial Functions.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAdvantages and Disadvantages.\u003c\/p\u003e \u003cp\u003eTransition Issues.\u003c\/p\u003e \u003cp\u003eCreating Control Points.\u003c\/p\u003e \u003cp\u003eMeasuring the Outsourced Function.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e14 Outsourcing the Manufacturing Function.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAdvantages and Disadvantages.\u003c\/p\u003e \u003cp\u003eTransition Issues.\u003c\/p\u003e \u003cp\u003eCreating Control Points.\u003c\/p\u003e \u003cp\u003eMeasuring the Outsourced Function.\u003c\/p\u003e \u003cp\u003ePotential Customer Service Issues.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e15 Outsourcing the Sales and Marketing Functions.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAdvantages and Disadvantages.\u003c\/p\u003e \u003cp\u003eTransition Issues.\u003c\/p\u003e \u003cp\u003eCreating Control Points.\u003c\/p\u003e \u003cp\u003eMeasuring the Outsourced Function.\u003c\/p\u003e \u003cp\u003ePotential Customer Service Issues.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e16 Outsourcing the Administration Function.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAdvantages and Disadvantages.\u003c\/p\u003e \u003cp\u003eTransition Issues.\u003c\/p\u003e \u003cp\u003eCreating Control Points.\u003c\/p\u003e \u003cp\u003eMeasuring the Outsourced Function.\u003c\/p\u003e \u003cp\u003ePotential Customer Service Issues.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAppendix Summary of Performance Measurements.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAccounting.\u003c\/p\u003e \u003cp\u003eComputer Services.\u003c\/p\u003e \u003cp\u003eCustomer Service.\u003c\/p\u003e \u003cp\u003eEngineering.\u003c\/p\u003e \u003cp\u003eHuman Resources.\u003c\/p\u003e \u003cp\u003eLogistics.\u003c\/p\u003e \u003cp\u003eMaintenance and Janitorial.\u003c\/p\u003e \u003cp\u003eManufacturing.\u003c\/p\u003e \u003cp\u003eSales and Marketing.\u003c\/p\u003e \u003cp\u003eAdministration.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eIndex.\u003c\/b\u003e\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default 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