{"product_id":"organizational-crisis-communication-9781446297056","title":"Organizational Crisis Communication","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eWhen a crisis breaks out, it's not always just the organization that reacts - the news media, customers, employees, trade associations, politicians, activist groups, and PR experts may also respond.  \u003cp\u003e\u003cbr\u003e  This book offers a new and original perspective on crisis communication based on the theory of the Rhetorical Arena and the so-called multivocal approach. According to this approach, we gain a more dynamic and complex understanding of organizational crises if we focus not only on the communication produced by the organization but also take into account the many other voices who start communicating when a crisis breaks out.\u003c\/p\u003e  \u003cp\u003eIt provides:\u003c\/p\u003e  \u003cul\u003e      \u003cli\u003eAn in-depth overview of the five key dimensions of organizational crises, crisis management and crisis communication \u003c\/li\u003e      \u003cli\u003eA comprehensive introduction to the theory of the Rhetorical Arena and the multivocal approach to crisis communication, including some of the most important voices inside the arena \u003c\/li\u003e \u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003eRich with case studies and practical examples, this book is a must read for anyone with an interest in this critical area of management. There is probably no better book and no better team of authors on the subject of crisis communication. Frandsen and Johansen walk the reader through different types of organizational crises, and present their own distinctive arena model of crisis communication that is adept to the current media landscape in which issues emerge and almost over night amplify into full-blown crises for many organizations. Read this book and you will be better able to identify and analyse organizational crises and figure out the right communication response. -- Joep Cornelissen\u003cbr\u003e\"Rare are the cases of the ′big idea′ that forever alter the intellectual landscape of the field. You are about to read a book by two authors who have lent such a voice in crisis communication.\" -- W. Timothy Coombs\u003cbr\u003eThe importance of this book lies in its new and original perspective on crisis communication, introducing new meanings of the words \"arena\" and \"voices\", which leads to a much deeper understanding of how risk and crisis intertwine. The authors have written each chapter diligently to make the book very useful and interesting for all who want to learn about crisis communication or who face crises on daily basis, and in that respect they made a truly remarkable work. -- Marta Takahashi\u003cbr\u003eThis is an incredible book and, as reviewers have identified, potentially ′changes the intellectual landscape of the field′. I am an admirer of Frandsen \u0026amp; Johansen′s work and in this book they have provided both a historical account of the field of crisis communications from a needed European perspective, and a direction for future research. I shall be recommending this book to students and colleagues. -- Adrian Crookes\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eGeneral Introduction PART I:  KEY DIMENSIONS OF ORGANIZATIONAL CRISES, CRISIS MANAGEMENT AND CRISIS COMMUNICATION Chapter 1: Living in a Crisis Society Chapter 2: What Is a Crisis? Definitions and Typologies Chapter 3: Crisis Management (I) General Perspectives:  From Anticipation to Resilience Chapter 4: Crisis Management  (II): Staged Approaches - Before, During, and After Crisis Chapter 5: Crisis Communication (I): Rhetorical and Text-oriented Approaches Chapter 6. Crisis Communication (II): Strategic and Context-oriented Approaches Chapter 7: Crisis Communication Across Cultures PART II: INSIDE THE RHETORICAL ARENA Chapter 8: The Rhetorical Arena: A New Theoretical Framework Chapter 9: Consumers and Citizens: Emotions and Social Media Chapter 10: News Media: Mediatization and Crisis Journalism Chapter 11: Intermediaries: Trade Associations Chapter 12: Managers and Employees: Inside the Organization Epilogue: The Future of Organizational Crisis Communication: Agendas for Research, Education, and Practice\u003c\/ul\u003e","brand":"Sage Publications Ltd","offers":[{"title":"Default Title","offer_id":50029496533335,"sku":"9781446297056","price":171.95,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781446297056.jpg?v=1740091210","url":"https:\/\/bookcurl.com\/products\/organizational-crisis-communication-9781446297056","provider":"Book Curl","version":"1.0","type":"link"}