{"product_id":"operational-excellence-9781118618011","title":"Operational Excellence","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eProvides the foundation and tools that are essential for an enterprise to bring Operational Excellence into their organizational culture; gain maximum results, benefits and value\u003cbr\u003e\u003cbr\u003e\u003c\/b\u003e \u003cul\u003e \u003cli\u003e\u003cb\u003eStrategies for and implementing details for enterprises at all levels of maturity from those with programs in place to those looking to improve safety, health, environment performance as well as the efficiency and effectiveness of their operations\u003c\/b\u003e\u003c\/li\u003e \u003cli\u003e\u003cb\u003eIncludes topics from concept to sustainability satisfying knowledge requirements of all levels in the organization\u003c\/b\u003e\u003c\/li\u003e \u003cli\u003e\u003cb\u003eDefines program objectives; develops improvement strategies; identifies and prioritizes improvement opportunities; implements improvement plans; monitors, continuously improves and sustains results\u003c\/b\u003e\u003c\/li\u003e \u003cli\u003e\u003cb\u003eApplicable to a broad variety of operating enterprises, academic institutions and third party implementing organizations\u003c\/b\u003e\u003c\/li\u003e \u003c\/ul\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eBiography of John S. Mitchell xv\u003c\/p\u003e \u003cp\u003ePreface Journey to Operational Excellence xvii\u003c\/p\u003e \u003cp\u003eAcknowledgments xxi\u003c\/p\u003e \u003cp\u003eIntroduction 1\u003c\/p\u003e \u003cp\u003e\u003cb\u003e1 Operational Excellence—The Imperative 7\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDefinition of Operational Excellence 7\u003c\/p\u003e \u003cp\u003eDefinitions from Leading Global Enterprises 8\u003c\/p\u003e \u003cp\u003eA Simpler Definition for Operational Excellence 9\u003c\/p\u003e \u003cp\u003eOperational Excellence Embraces Everyone in an Enterprise 9\u003c\/p\u003e \u003cp\u003eOperational Excellence Improves Efficiency 10\u003c\/p\u003e \u003cp\u003eEfficiency and Effectiveness 10\u003c\/p\u003e \u003cp\u003eA Familiar Program 11\u003c\/p\u003e \u003cp\u003eDescription 12\u003c\/p\u003e \u003cp\u003eThe Journey 13\u003c\/p\u003e \u003cp\u003eRoadmap to Operational Excellence 14\u003c\/p\u003e \u003cp\u003eReliability 14\u003c\/p\u003e \u003cp\u003eRisk 15\u003c\/p\u003e \u003cp\u003eChanges in the Business\/Mission Environment 15\u003c\/p\u003e \u003cp\u003eConventional Operations Management 16\u003c\/p\u003e \u003cp\u003eMaintenance Within an Operating Enterprise 17\u003c\/p\u003e \u003cp\u003eManaging Improvement Initiatives 17\u003c\/p\u003e \u003cp\u003eThe Solution 19\u003c\/p\u003e \u003cp\u003eLeadership 20\u003c\/p\u003e \u003cp\u003eWorking Level Improvement Action Teams 20\u003c\/p\u003e \u003cp\u003eOperational Excellence Improvement Initiatives 21\u003c\/p\u003e \u003cp\u003eSustainability 22\u003c\/p\u003e \u003cp\u003eEffectiveness and Value Throughout the Enterprise 22\u003c\/p\u003e \u003cp\u003eThe Operational Excellence Initiative 23\u003c\/p\u003e \u003cp\u003eOperating Performance Excellence 24\u003c\/p\u003e \u003cp\u003eAsset Performance Excellence 24\u003c\/p\u003e \u003cp\u003eSuccess—Greater Than the Sum of the Parts 25\u003c\/p\u003e \u003cp\u003eEssentials for Success 25\u003c\/p\u003e \u003cp\u003eApplication 26\u003c\/p\u003e \u003cp\u003eWhat You Should Take Away 26\u003c\/p\u003e \u003cp\u003e\u003cb\u003e2 Application of Operational Excellence 29\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eProcess Characteristics 29\u003c\/p\u003e \u003cp\u003eOperating\/Market Environment 31\u003c\/p\u003e \u003cp\u003eEnterprise Strategy 32\u003c\/p\u003e \u003cp\u003eStrategic and Tactical Endeavors 33\u003c\/p\u003e \u003cp\u003eGrowth Strategy 34\u003c\/p\u003e \u003cp\u003eEffectiveness 34\u003c\/p\u003e \u003cp\u003eChanges in the Operating Environment 34\u003c\/p\u003e \u003cp\u003eValue 35\u003c\/p\u003e \u003cp\u003eJourney into the Future 36\u003c\/p\u003e \u003cp\u003eWhat You Should Take Away 39\u003c\/p\u003e \u003cp\u003e\u003cb\u003e3 Foundation Principles 41\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eOperational Excellence—A Program Equivalent to Safety 41\u003c\/p\u003e \u003cp\u003eUse of Proven Practices 42\u003c\/p\u003e \u003cp\u003eScope of Operational Excellence 43\u003c\/p\u003e \u003cp\u003eFinancial Considerations 44\u003c\/p\u003e \u003cp\u003eDriven by Business\/Mission Results 45\u003c\/p\u003e \u003cp\u003eFoundation Principles 47\u003c\/p\u003e \u003cp\u003ePrinciples of Operational Excellence 47\u003c\/p\u003e \u003cp\u003eSix D’s of Operational Excellence 47\u003c\/p\u003e \u003cp\u003eEight Elements of the Operational Excellence Program 48\u003c\/p\u003e \u003cp\u003eResults 49\u003c\/p\u003e \u003cp\u003eLeadership 49\u003c\/p\u003e \u003cp\u003eRequirements 50\u003c\/p\u003e \u003cp\u003eProgram Definition 50\u003c\/p\u003e \u003cp\u003eSupporting Practices and Procedures 50\u003c\/p\u003e \u003cp\u003eWorking Culture 51\u003c\/p\u003e \u003cp\u003eInformation Management 51\u003c\/p\u003e \u003cp\u003eFollow-Up 52\u003c\/p\u003e \u003cp\u003eImplementing the Operational Excellence Program 52\u003c\/p\u003e \u003cp\u003eBenefits of Operational Excellence 52\u003c\/p\u003e \u003cp\u003eImproved SHE\/EHS Performance 52\u003c\/p\u003e \u003cp\u003eReduced Risk 53\u003c\/p\u003e \u003cp\u003eImproved Production\/Mission Operational Effectiveness 53\u003c\/p\u003e \u003cp\u003eImproved Reliability 54\u003c\/p\u003e \u003cp\u003eGreater Predictability—Reduced Variation 54\u003c\/p\u003e \u003cp\u003eImproved Capital Effectiveness 54\u003c\/p\u003e \u003cp\u003eWhat You Should Take Away 54\u003c\/p\u003e \u003cp\u003e\u003cb\u003e4 The Operational Excellence Program—Overview 57\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eInitiation 57\u003c\/p\u003e \u003cp\u003eThe Value Principle 59\u003c\/p\u003e \u003cp\u003eUse of Proven Practices Processes and Technology 61\u003c\/p\u003e \u003cp\u003eOperational Excellence Program 63\u003c\/p\u003e \u003cp\u003eImprovement Processes 64\u003c\/p\u003e \u003cp\u003eThe Operational Excellence DIPICI Process 65\u003c\/p\u003e \u003cp\u003eImplementing Sequence 66\u003c\/p\u003e \u003cp\u003eProgram Elements 67\u003c\/p\u003e \u003cp\u003eEssentials for Success 67\u003c\/p\u003e \u003cp\u003eResults 67\u003c\/p\u003e \u003cp\u003eLeadership 68\u003c\/p\u003e \u003cp\u003eRequirements 68\u003c\/p\u003e \u003cp\u003eProgram Definition 68\u003c\/p\u003e \u003cp\u003ePractices and Procedures 69\u003c\/p\u003e \u003cp\u003eWorking Culture 72\u003c\/p\u003e \u003cp\u003eInformation Management 74\u003c\/p\u003e \u003cp\u003eFollow-Up 74\u003c\/p\u003e \u003cp\u003eImplementation 75\u003c\/p\u003e \u003cp\u003eWhere and How to Begin? 77\u003c\/p\u003e \u003cp\u003eConsiderations for Commencing with a Pilot 79\u003c\/p\u003e \u003cp\u003eThird Party Facilitation Assistance 79\u003c\/p\u003e \u003cp\u003eWhat You Should Take Away 80\u003c\/p\u003e \u003cp\u003e\u003cb\u003e5 Business and Financial Elements 81\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eConnection to Business Results 81\u003c\/p\u003e \u003cp\u003ePerformance Measures 82\u003c\/p\u003e \u003cp\u003eThe Opportunity 83\u003c\/p\u003e \u003cp\u003eProfit Center Mentality 83\u003c\/p\u003e \u003cp\u003eJustifying Improvements 84\u003c\/p\u003e \u003cp\u003eValue Prioritization 85\u003c\/p\u003e \u003cp\u003eValue Imperative for Operational Excellence 85\u003c\/p\u003e \u003cp\u003eDefinition 85\u003c\/p\u003e \u003cp\u003eFinancial Orientation 86\u003c\/p\u003e \u003cp\u003eThe Financial Statement 86\u003c\/p\u003e \u003cp\u003eSelecting Financial Measures of Performance 87\u003c\/p\u003e \u003cp\u003eAccurate Lifetime Cost Tracking 88\u003c\/p\u003e \u003cp\u003eThe Business Value Model 89\u003c\/p\u003e \u003cp\u003eValue Within an Operating Environment 92\u003c\/p\u003e \u003cp\u003eValue Within Operations and Maintenance 93\u003c\/p\u003e \u003cp\u003eOperating Effectiveness 93\u003c\/p\u003e \u003cp\u003eOverall Operational Effectiveness 93\u003c\/p\u003e \u003cp\u003eReal Compared to Normalized Values 95\u003c\/p\u003e \u003cp\u003eLeveraging Mission\/Conversion Effectiveness 95\u003c\/p\u003e \u003cp\u003eWhat You Should Take Away 97\u003c\/p\u003e \u003cp\u003e\u003cb\u003e6 The Essential Evolution to Real-Time Business Operational Excellence 99\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBackground 100\u003c\/p\u003e \u003cp\u003eNecessity for Real-Time Operational Excellence 101\u003c\/p\u003e \u003cp\u003eIntegrated Business and Operations System 102\u003c\/p\u003e \u003cp\u003eReal-Time Business Focus 102\u003c\/p\u003e \u003cp\u003eDeveloping Real-Time Business-Driven Operational Excellence 105\u003c\/p\u003e \u003cp\u003eSegmenting a Complex Concept 107\u003c\/p\u003e \u003cp\u003eWhat You Should Take Away 111\u003c\/p\u003e \u003cp\u003e\u003cb\u003e7 Leadership Vision Strategy 113\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eExecutive Champion 113\u003c\/p\u003e \u003cp\u003eVisibly Engaged 114\u003c\/p\u003e \u003cp\u003eCommunicate Compelling Vision 115\u003c\/p\u003e \u003cp\u003eDefine Overall Enterprise Business Strategy 116\u003c\/p\u003e \u003cp\u003eTranslate Business\/Mission Objectives into Program Requirements 116\u003c\/p\u003e \u003cp\u003eSelect Appoint and Empower Operational Leaders 116\u003c\/p\u003e \u003cp\u003eContinuing Tasks 116\u003c\/p\u003e \u003cp\u003eSteering Team 117\u003c\/p\u003e \u003cp\u003eGeneral Guidelines 118\u003c\/p\u003e \u003cp\u003eAppoint Operational Excellence Program Leader\/Champion 119\u003c\/p\u003e \u003cp\u003eDefine Program Charter 119\u003c\/p\u003e \u003cp\u003eFacilitate Teamwork 121\u003c\/p\u003e \u003cp\u003eEmpowered Decisions 121\u003c\/p\u003e \u003cp\u003eLeadership Succession 122\u003c\/p\u003e \u003cp\u003eProgram Leader\/Champion 123\u003c\/p\u003e \u003cp\u003eSummarized Duties and Responsibilities 123\u003c\/p\u003e \u003cp\u003eProgram Leadership Team 124\u003c\/p\u003e \u003cp\u003eWhat You Should Take Away 125\u003c\/p\u003e \u003cp\u003e\u003cb\u003e8 Safety and Human Performance Excellence 127\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eSafety Performance Excellence 127\u003c\/p\u003e \u003cp\u003eRisk Management 127\u003c\/p\u003e \u003cp\u003eHuman Performance Excellence 130\u003c\/p\u003e \u003cp\u003eAutomation Technologies 131\u003c\/p\u003e \u003cp\u003eImprovement Culture 132\u003c\/p\u003e \u003cp\u003eWhat You Should Take Away 133\u003c\/p\u003e \u003cp\u003e\u003cb\u003e9 Define the Program and Program Objectives 135\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eExecutive Leadership 136\u003c\/p\u003e \u003cp\u003eOperating Organization 136\u003c\/p\u003e \u003cp\u003eSteering Team 136\u003c\/p\u003e \u003cp\u003eProgram Leader\/Champion 139\u003c\/p\u003e \u003cp\u003eProgram Plan 139\u003c\/p\u003e \u003cp\u003eProgram Objectives 140\u003c\/p\u003e \u003cp\u003eMission Statement 140\u003c\/p\u003e \u003cp\u003eCharter 141\u003c\/p\u003e \u003cp\u003ePrinciples 142\u003c\/p\u003e \u003cp\u003eValues 142\u003c\/p\u003e \u003cp\u003eProgram Strategy 143\u003c\/p\u003e \u003cp\u003eOrganization: Management Control and Administrative Systems 144\u003c\/p\u003e \u003cp\u003eOrganizational Objectives 146\u003c\/p\u003e \u003cp\u003eBusiness and Risk Models 147\u003c\/p\u003e \u003cp\u003eFormulate Program Operating Plan 147\u003c\/p\u003e \u003cp\u003eAppoint Working-Level Leaders—Champions 150\u003c\/p\u003e \u003cp\u003eProgram Leadership Team 151\u003c\/p\u003e \u003cp\u003eAdd\/Optimize Supporting Processes 153\u003c\/p\u003e \u003cp\u003eInformation Structure and System 153\u003c\/p\u003e \u003cp\u003eActivity-Based Management\/Accounting 154\u003c\/p\u003e \u003cp\u003eRoll Out Operational Excellence Program 155\u003c\/p\u003e \u003cp\u003eMaintain Motivation and Enthusiasm 155\u003c\/p\u003e \u003cp\u003eClear Acknowledgement that Sustainable Progress Requires Time 155\u003c\/p\u003e \u003cp\u003eWhat You Should Take Away 156\u003c\/p\u003e \u003cp\u003e\u003cb\u003e10 Optimize the Organization 157\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eOrganizational Requirements for Successful Operational Excellence 158\u003c\/p\u003e \u003cp\u003eInspiring People 158\u003c\/p\u003e \u003cp\u003eConsistency of Message and Action 159\u003c\/p\u003e \u003cp\u003eNecessity for Improvement Requirements and Overall Objectives 159\u003c\/p\u003e \u003cp\u003eEmpowerment 160\u003c\/p\u003e \u003cp\u003eEstablish the Basis for Organizational Improvement 161\u003c\/p\u003e \u003cp\u003eInitiating Organizational Improvement 163\u003c\/p\u003e \u003cp\u003eImprovement Management Process 163\u003c\/p\u003e \u003cp\u003eIdentify Potential Structural and Organizational Improvements 164\u003c\/p\u003e \u003cp\u003eMove the Organization from Management Control to Team Partnership 164\u003c\/p\u003e \u003cp\u003eWork Culture 165\u003c\/p\u003e \u003cp\u003eAchieving Individual and Organizational Success 165\u003c\/p\u003e \u003cp\u003eImproving Behaviors 166\u003c\/p\u003e \u003cp\u003eSkills Management and Training 166\u003c\/p\u003e \u003cp\u003eInformation as a Basis for Training 167\u003c\/p\u003e \u003cp\u003ePersonnel Reductions 168\u003c\/p\u003e \u003cp\u003eNecessity for Effective Communications 169\u003c\/p\u003e \u003cp\u003eCommunications Requirements 170\u003c\/p\u003e \u003cp\u003eCommunication Groups 171\u003c\/p\u003e \u003cp\u003eMessaging 174\u003c\/p\u003e \u003cp\u003eCommunications Program 175\u003c\/p\u003e \u003cp\u003eCommunications Team 175\u003c\/p\u003e \u003cp\u003eMethods of Communication 176\u003c\/p\u003e \u003cp\u003eAddress all Anticipated Concerns 177\u003c\/p\u003e \u003cp\u003eWhat You Should Take Away 177\u003c\/p\u003e \u003cp\u003e\u003cb\u003e11 Conduct Initial Training Workshops 179\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eEstablish Team Training Facilitation and Review Process 180\u003c\/p\u003e \u003cp\u003eTechnical Training 180\u003c\/p\u003e \u003cp\u003eWorkshop Description 181\u003c\/p\u003e \u003cp\u003eWorkshop Process 181\u003c\/p\u003e \u003cp\u003eReview and Refine Program Basis 184\u003c\/p\u003e \u003cp\u003eWhat You Should Take Away 184\u003c\/p\u003e \u003cp\u003e\u003cb\u003e12 Identify and Value Prioritize Opportunities for Improvement 185\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eValidate Scope of Improvements 185\u003c\/p\u003e \u003cp\u003eOpportunity Identification Process 187\u003c\/p\u003e \u003cp\u003ePrimary Detractors from Business\/Mission Effectiveness 188\u003c\/p\u003e \u003cp\u003ePerformance Objectives 188\u003c\/p\u003e \u003cp\u003eImprovement Methods 190\u003c\/p\u003e \u003cp\u003eStep-Change Improvement 190\u003c\/p\u003e \u003cp\u003eContinuous Improvement 191\u003c\/p\u003e \u003cp\u003eIdentifying Specific Potential Improvements 191\u003c\/p\u003e \u003cp\u003eQuantify and Prioritize Opportunities—In Business Terms 193\u003c\/p\u003e \u003cp\u003eValue Prioritization 194\u003c\/p\u003e \u003cp\u003eNecessity for Complete Accurate Data 194\u003c\/p\u003e \u003cp\u003eIdentify Below-Average Performance and Performers 195\u003c\/p\u003e \u003cp\u003eHistory 195\u003c\/p\u003e \u003cp\u003eCategories of Performance 196\u003c\/p\u003e \u003cp\u003eSafety Health Environment 196\u003c\/p\u003e \u003cp\u003eConformance to Business\/Mission Objectives 196\u003c\/p\u003e \u003cp\u003eMultiple Objectives 197\u003c\/p\u003e \u003cp\u003eMethods for Identifying Opportunities 197\u003c\/p\u003e \u003cp\u003ePareto Analysis 197\u003c\/p\u003e \u003cp\u003eRisk 201\u003c\/p\u003e \u003cp\u003eRisk Analysis 203\u003c\/p\u003e \u003cp\u003eFailure Modes and Effects Analysis 205\u003c\/p\u003e \u003cp\u003eFinancial Normalization 207\u003c\/p\u003e \u003cp\u003eAnalyze to Determine Highest Potential Value Opportunities 207\u003c\/p\u003e \u003cp\u003eIdentify Value Potential Probability of Success 208\u003c\/p\u003e \u003cp\u003eValuation Challenges 209\u003c\/p\u003e \u003cp\u003eFinal Stage 209\u003c\/p\u003e \u003cp\u003eConstruct Priority List for Improvement 210\u003c\/p\u003e \u003cp\u003eExpand Leadership Team 210\u003c\/p\u003e \u003cp\u003eWhat You Should Take Away 211\u003c\/p\u003e \u003cp\u003e\u003cb\u003e13 Process Reliability Techniques Help Make More Money 213\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 213\u003c\/p\u003e \u003cp\u003ePareto Distribution 214\u003c\/p\u003e \u003cp\u003eCause of Deficiencies 215\u003c\/p\u003e \u003cp\u003eTraditional Weibull Plots 216\u003c\/p\u003e \u003cp\u003eProcess Weibull Plot 216\u003c\/p\u003e \u003cp\u003eWaste and the Hidden Factory 218\u003c\/p\u003e \u003cp\u003eProduction Weibull Analysis 219\u003c\/p\u003e \u003cp\u003eWorld-Class Performance 219\u003c\/p\u003e \u003cp\u003e4th Quartile Performance 221\u003c\/p\u003e \u003cp\u003eWeibull Probit Analysis 223\u003c\/p\u003e \u003cp\u003eFirst Compared to Fourth Quartile Performance 224\u003c\/p\u003e \u003cp\u003eWhat You Should Take Away 226\u003c\/p\u003e \u003cp\u003eReferences 227\u003c\/p\u003e \u003cp\u003e\u003cb\u003e14 Plan Opportunities for Improvement 229\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAppoint Improvement Action Teams 230\u003c\/p\u003e \u003cp\u003eResponsibilities 230\u003c\/p\u003e \u003cp\u003eRefine Preliminary Improvement Plans 232\u003c\/p\u003e \u003cp\u003eRefine Improvement Opportunities 233\u003c\/p\u003e \u003cp\u003eObtain Required Information 233\u003c\/p\u003e \u003cp\u003eValidate Value Delivered: Contribution to Enterprise Business\/Mission Objectives 234\u003c\/p\u003e \u003cp\u003eConfirm Priority to Assure Greatest Return 235\u003c\/p\u003e \u003cp\u003eSelect Set of Improvement Opportunities for Detailed Plan Development 235\u003c\/p\u003e \u003cp\u003ePrioritize Actions for Quick Results 236\u003c\/p\u003e \u003cp\u003eUnder Promise Over Perform 236\u003c\/p\u003e \u003cp\u003eCompensate for Inadequate or Incomplete Information 236\u003c\/p\u003e \u003cp\u003eDevelop Detailed Improvement Action Plans for Highest Value\u003c\/p\u003e \u003cp\u003eImprovements 237\u003c\/p\u003e \u003cp\u003eDefine Starting Point 237\u003c\/p\u003e \u003cp\u003eIdentify Requirements for Success 237\u003c\/p\u003e \u003cp\u003eDetail Action Steps 238\u003c\/p\u003e \u003cp\u003eDefine Investment and Resources 239\u003c\/p\u003e \u003cp\u003eEstimate Probability of Success: Potential Risk and Barriers 239\u003c\/p\u003e \u003cp\u003eIdentify Responsibility 240\u003c\/p\u003e \u003cp\u003eValidate Contribution of Planned Results—Benefit\/Cost—to Program and Enterprise Business\/Mission Objectives 240\u003c\/p\u003e \u003cp\u003eFormulate Transition Plan 240\u003c\/p\u003e \u003cp\u003eDevelop Continuous Improvement and Sustaining Plans 241\u003c\/p\u003e \u003cp\u003eConsider Pilot Implementation 242\u003c\/p\u003e \u003cp\u003eFinalize and Submit Improvement Action Plans for Approval 243\u003c\/p\u003e \u003cp\u003eFollowing Approval 244\u003c\/p\u003e \u003cp\u003eWhat You Should Take Away 245\u003c\/p\u003e \u003cp\u003e\u003cb\u003e15 Measures of Performance—Metrics and KPIs 247\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eTypes of Metrics 248\u003c\/p\u003e \u003cp\u003eActivity Metrics 249\u003c\/p\u003e \u003cp\u003eResults Metrics 249\u003c\/p\u003e \u003cp\u003eLeading and Lagging Metrics 250\u003c\/p\u003e \u003cp\u003eEstablishing Objectives 250\u003c\/p\u003e \u003cp\u003eBenchmarks 251\u003c\/p\u003e \u003cp\u003eUse of Metrics 252\u003c\/p\u003e \u003cp\u003eRequirements 253\u003c\/p\u003e \u003cp\u003eCharacteristics 255\u003c\/p\u003e \u003cp\u003eDefinitions 256\u003c\/p\u003e \u003cp\u003eEstablish Magnitude of Value\/Opportunity 257\u003c\/p\u003e \u003cp\u003eHierarchy of Operational Excellence Metrics 259\u003c\/p\u003e \u003cp\u003eOperating Effectiveness 259\u003c\/p\u003e \u003cp\u003eLost Opportunity 262\u003c\/p\u003e \u003cp\u003eQuality 262\u003c\/p\u003e \u003cp\u003eOther Metrics 262\u003c\/p\u003e \u003cp\u003eSelection of Metrics 263\u003c\/p\u003e \u003cp\u003eApplicability 263\u003c\/p\u003e \u003cp\u003eBest Measures 263\u003c\/p\u003e \u003cp\u003eConcentrate on Results and Success 265\u003c\/p\u003e \u003cp\u003eKey Performance Indicators 265\u003c\/p\u003e \u003cp\u003eGraphical Displays 266\u003c\/p\u003e \u003cp\u003eBenefits of Metrics 267\u003c\/p\u003e \u003cp\u003eWhat You Should Take Away 268\u003c\/p\u003e \u003cp\u003e\u003cb\u003e16 Implement—Improvement Action Plans 269\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eRefine the Organization 270\u003c\/p\u003e \u003cp\u003eDeploy Resources 272\u003c\/p\u003e \u003cp\u003ePurchase Capital Equipment 272\u003c\/p\u003e \u003cp\u003eConduct Training 272\u003c\/p\u003e \u003cp\u003eDeploy Practices and Technology 273\u003c\/p\u003e \u003cp\u003eImplement Improvement Action Plans 274\u003c\/p\u003e \u003cp\u003eEstablish Internal Oversight and Monitoring 275\u003c\/p\u003e \u003cp\u003eDrive the Improvement Process 276\u003c\/p\u003e \u003cp\u003eOvercome Barriers 276\u003c\/p\u003e \u003cp\u003eCommunicate Results and Successes 277\u003c\/p\u003e \u003cp\u003eWhat You Should Take Away 277\u003c\/p\u003e \u003cp\u003e\u003cb\u003e17 Performance Assessments 279\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eOverall Description 280\u003c\/p\u003e \u003cp\u003eAssessment Methods 280\u003c\/p\u003e \u003cp\u003eAssessment Process 281\u003c\/p\u003e \u003cp\u003eAssessment Preparation 282\u003c\/p\u003e \u003cp\u003eIdentify Operating\/Functional Unit and Requirements 282\u003c\/p\u003e \u003cp\u003eIdentify the Specific Program Program Element and Procedure to be Assessed 282\u003c\/p\u003e \u003cp\u003eIdentify Stakeholders 282\u003c\/p\u003e \u003cp\u003eSelect a Qualified Assessment Team and Team Leader 282\u003c\/p\u003e \u003cp\u003eSite Appoints Host and Establishes Timing Commencement and Completion 282\u003c\/p\u003e \u003cp\u003eStrategically Plan the Assessment 283\u003c\/p\u003e \u003cp\u003ePerform the Assessment 285\u003c\/p\u003e \u003cp\u003eAlignment Meeting 286\u003c\/p\u003e \u003cp\u003eAssessment Procedure 286\u003c\/p\u003e \u003cp\u003eAssessment Template 288\u003c\/p\u003e \u003cp\u003eBackground 288\u003c\/p\u003e \u003cp\u003eTemplate Organization 289\u003c\/p\u003e \u003cp\u003eEvaluating Results 291\u003c\/p\u003e \u003cp\u003eNecessity for Additional Assessment 291\u003c\/p\u003e \u003cp\u003eConclusion Summary Recommendations and Site Wrap Up 292\u003c\/p\u003e \u003cp\u003ePrepare Formal Assessment Report 292\u003c\/p\u003e \u003cp\u003eExecutive Summary: Key Findings and Recommendations 292\u003c\/p\u003e \u003cp\u003eIntroduction and Objectives 293\u003c\/p\u003e \u003cp\u003eConclusions and Recommendations 293\u003c\/p\u003e \u003cp\u003eNarrative 293\u003c\/p\u003e \u003cp\u003eAppendices 293\u003c\/p\u003e \u003cp\u003eReport Submission 294\u003c\/p\u003e \u003cp\u003eActions Required from Assessed Operating Unit 294\u003c\/p\u003e \u003cp\u003eLeadership 294\u003c\/p\u003e \u003cp\u003eFormal and Informal Employee Satisfaction Surveys 294\u003c\/p\u003e \u003cp\u003eWhat You Should Take Away 295\u003c\/p\u003e \u003cp\u003e\u003cb\u003e18 Check—Measure and Manage Results 297\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBegin with Metrics 298\u003c\/p\u003e \u003cp\u003eConduct Assessments and Surveys 298\u003c\/p\u003e \u003cp\u003eFormal Performance Assessments 299\u003c\/p\u003e \u003cp\u003eConfirm Results and Contribution to Enterprise Value and Strategy 300\u003c\/p\u003e \u003cp\u003eContinue Checking Until Confident that Improvement is Fully Sustained 301\u003c\/p\u003e \u003cp\u003eWhat You Should Take Away 301\u003c\/p\u003e \u003cp\u003e\u003cb\u003e19 Improve—Institutionalize and Sustain Gains 303\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eImprove and Sustain 303\u003c\/p\u003e \u003cp\u003eContinuous Improvement 304\u003c\/p\u003e \u003cp\u003eContinue Follow-Up: Adjust\/Refine Improve and Extend Improvement\u003c\/p\u003e \u003cp\u003eAction Plans 304\u003c\/p\u003e \u003cp\u003eExpand and Increase Ownership Responsibility Accountability and\u003c\/p\u003e \u003cp\u003eCommitment 304\u003c\/p\u003e \u003cp\u003eContinue Training 305\u003c\/p\u003e \u003cp\u003eAchieving Sustainability 305\u003c\/p\u003e \u003cp\u003eInstitutionalize Success 306\u003c\/p\u003e \u003cp\u003eCommunicate and Publicize Progress and Results 306\u003c\/p\u003e \u003cp\u003eOvercome Resistance 307\u003c\/p\u003e \u003cp\u003eResults-Based Compensation 308\u003c\/p\u003e \u003cp\u003eSome Lessons Learned 308\u003c\/p\u003e \u003cp\u003eFinal Comment 310\u003c\/p\u003e \u003cp\u003eWhat You Should Take Away 310\u003c\/p\u003e \u003cp\u003e\u003cb\u003e20 Conclusion—Now It Is Up To You! 311\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIndex 313\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49406895718743,"sku":"9781118618011","price":53.96,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781118618011.jpg?v=1730497476","url":"https:\/\/bookcurl.com\/products\/operational-excellence-9781118618011","provider":"Book 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