{"product_id":"omni-personal-luxury-how-to-transform-your-luxury-business-for-the-digital-age-9783030857684","title":"Omni-personal Luxury: How to Transform your","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eRapid shifts in technology and societal changes accelerated by the Pandemic have fundamentally changed the way that customers experience luxury. While digital transformation has unlocked new opportunities to connect one-to-one with customers, the challenge for luxury brands is to engage with customers while protecting their brand equity and leveraging digital tools to build personal relationships with customers.\u003c\/p\u003e  \u003cp\u003eTaking you beyond omni-channel marketing, this book takes a deep dive into the concept of omni-personal, which enables you to connect your brand to relevant and individual experiences. Highly practical in scope, it takes you on a journey to building individual and relevant experiences and relationships at scale. The authors answer the essential questions of who, why, how, what and when omni-personal matters most in luxury, offering best-practice examples, case studies and interviews with industry leaders. Ultimately, this book shows you how to embed the omni-personal strategy into your business and offers a framework to help you assess your organization’s ability to deliver omni-personal marketing along the different channels and touchpoints within the customer journey.\u003c\/p\u003e  \u003cp\u003eThis book is for anyone who is interested in the future of luxury, including industry experts and brand managers who want a better understanding of the required steps towards an omni-personal customer relationship.\u003c\/p\u003e\u003cbr\u003e\u003cp\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e1: Introduction: the future of luxury2: The industry is special3: Cautious Steps towards Digital4: Customer Centricity is Key5: Digital Transformation of the Omni-personal Customer Journey6: How To Go Omni-personal7: Conclusion: Embark on Your Journey to the Omni-personal Now","brand":"Springer Nature Switzerland AG","offers":[{"title":"Default Title","offer_id":51021124763991,"sku":"9783030857684","price":33.24,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9783030857684.jpg?v=1750785236","url":"https:\/\/bookcurl.com\/products\/omni-personal-luxury-how-to-transform-your-luxury-business-for-the-digital-age-9783030857684","provider":"Book Curl","version":"1.0","type":"link"}