{"product_id":"new-shop-floor-management-9781451624243","title":"New Shop Floor Management","description":"\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eCONTENTS\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003ePreface\u003cbr\u003e\u003cbr\u003eIntroduction\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003eRevisiting Our Shop Floor\u003cbr\u003e\u003cbr\u003eBeyond Taylorism\u003cbr\u003e\u003cbr\u003eMaking People Before Making Products\u003cbr\u003e\u003cbr\u003eAddressing the Individual's Needs\u003cbr\u003e\u003cbr\u003eGenba-Oriented Thinking (Three Reals)\u003cbr\u003e\u003cbr\u003eDeveloping a Genba-Oriented Mind\u003cbr\u003e\u003cbr\u003eLearning from the Genba Experience\u003cbr\u003e\u003cbr\u003eTransforming an Organization\u003cbr\u003e\u003cbr\u003eUsing Everybody's Creative Power\u003cbr\u003e\u003cbr\u003e\u003cb\u003eChapter 1. DEVELOPING A VISION OF SHOP FLOOR EXCELLENCE\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003eSailing in Today's Business Environment\u003cbr\u003e\u003cbr\u003eChanging Environment -- Past vs. Future\u003cbr\u003e\u003cbr\u003eOur Vision\u003cbr\u003e\u003cbr\u003eCreating an Organization with Self-Managed People\u003cbr\u003e\u003cbr\u003eOwnership at the Source\u003cbr\u003e\u003cbr\u003eLooking at Ourselves Straight in the Mirror\u003cbr\u003e\u003cbr\u003eAchieving Excellence in Shop Floor Management (SFM)\u003cbr\u003e\u003cbr\u003eControlling the Process\u003cbr\u003e\u003cbr\u003eTraditional and Progressive Organizations\u003cbr\u003e\u003cbr\u003eDeveloping a Progressive Organization\u003cbr\u003e\u003cbr\u003eWhat We Should Work On\u003cbr\u003e\u003cbr\u003eWhere Do We Stand Now\u003cbr\u003e\u003cbr\u003eThe Change Process\u003cbr\u003e\u003cbr\u003eChanging Our Destiny\u003cbr\u003e\u003cbr\u003eClarifying Our Vision and Mission\u003cbr\u003e\u003cbr\u003eSummary\u003cbr\u003e\u003cbr\u003e\u003cb\u003eChapter 2. DEVELOPING A CUSTOMER-ORIENTED ORGANIZATION\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003eThe Customer-Supplier Relationship in Our Society\u003cbr\u003e\u003cbr\u003eListening to the Voice of Customers\u003cbr\u003e\u003cbr\u003eWhat Is a Customer-Oriented Organization?\u003cbr\u003e\u003cbr\u003eUnderstanding the Customer-Supplier Relationship\u003cbr\u003e\u003cbr\u003eMoving from Local Optimization to Total Optimization\u003cbr\u003e\u003cbr\u003eWorking on Our Mindset\u003cbr\u003e\u003cbr\u003eDeveloping the Nervous System in Our Organization\u003cbr\u003e\u003cbr\u003eClarifying the Flow of Work\u003cbr\u003e\u003cbr\u003eCustomer Orientation in a Centrally Planned Economy\u003cbr\u003e\u003cbr\u003eUnderstanding Customers' Minds -- Putting Ourselves in Their Shoes\u003cbr\u003e\u003cbr\u003eCriteria for Customer Satisfaction\u003cbr\u003e\u003cbr\u003eAddressing Customers' Needs\u003cbr\u003e\u003cbr\u003eDeveloping Customer Orientation Throughout the Company\u003cbr\u003e\u003cbr\u003eExpanding the Concept of the Customer-Supplier Relationship\u003cbr\u003e\u003cbr\u003eSummary\u003cbr\u003e\u003cbr\u003e\u003cb\u003eChapter 3. ESTABLISHING A COMPANY WITHIN A COMPANY\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003eThe Customer-Supplier Relationship Between Boss and Subordinates\u003cbr\u003e\u003cbr\u003eThe People-Oriented Organization: Making People Before Making Products\u003cbr\u003e\u003cbr\u003eThe Mini-Company Concept\u003cbr\u003e\u003cbr\u003eRunning Your Own Mini-Company\u003cbr\u003e\u003cbr\u003eThe Front Line Supervisor as President of a Mini-Company\u003cbr\u003e\u003cbr\u003eUnderstanding the Framework of Mini-Companies\u003cbr\u003e\u003cbr\u003eThe Meaning of Mission\u003cbr\u003e\u003cbr\u003eDeveloping a Mission for Mini-Companies\u003cbr\u003e\u003cbr\u003eBenefits of Mini-Companies\u003cbr\u003e\u003cbr\u003eGlass Wall Management\u003cbr\u003e\u003cbr\u003eEven a Stranger Should Understand Our Shop Floor Activities: A Stranger Theory\u003cbr\u003e\u003cbr\u003eChanging Roles and Responsibilities\u003cbr\u003e\u003cbr\u003eSummary\u003cbr\u003e\u003cbr\u003e\u003cb\u003eChapter 4. INVOLVING EVERYBODY IN THE PROCESS OF CONTINUOUS IMPROVEMENT\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003eSurvival of the Fittest\u003cbr\u003e\u003cbr\u003eAddressing the Organization's Needs\u003cbr\u003e\u003cbr\u003eKey Points for Organizational Innovation\u003cbr\u003e\u003cbr\u003eSetting up a Scoreboard: Defining the Games We Play\u003cbr\u003e\u003cbr\u003eDiagnostic Tools for Monitoring the Organization's Health\u003cbr\u003e\u003cbr\u003eSigns of Shop Floor Excellence\u003cbr\u003e\u003cbr\u003eProcess of Continuous Improvement\u003cbr\u003e\u003cbr\u003eImprovement and Standardization\u003cbr\u003e\u003cbr\u003ePracticing Standards\u003cbr\u003e\u003cbr\u003eStandards Represent an Organization's Capabilities\u003cbr\u003e\u003cbr\u003eUse of Standard Operating Procedure to Control the Point of Action\u003cbr\u003e\u003cbr\u003eDeveloping Standard Operating Procedures\u003cbr\u003e\u003cbr\u003eMaintaining Standards with Everybody Involved: A Wooden Pail Theory\u003cbr\u003e\u003cbr\u003eGuiding Improvement Activity from the Top\u003cbr\u003e\u003cbr\u003eCommunicating the Basics of the Mini-Company\u003cbr\u003e\u003cbr\u003eSummary\u003cbr\u003e\u003cbr\u003e\u003cb\u003eChapter 5. UPGRADING EVERYBODY'S SKILLS\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003eMatching Skills to the Needs of the Organization\u003cbr\u003e\u003cbr\u003eSkills for Self-Management\u003cbr\u003e\u003cbr\u003eUpgrading Our Skills\u003cbr\u003e\u003cbr\u003eGrowing with the Organization\u003cbr\u003e\u003cbr\u003ePutting Intelligence on the Shop Floor\u003cbr\u003e\u003cbr\u003eThe Role of Managers and Support People\u003cbr\u003e\u003cbr\u003eWorking on Important Jobs One Step at a Time\u003cbr\u003e\u003cbr\u003eInstructing People to Conduct the Job -- Job Training\u003cbr\u003e\u003cbr\u003eEncouraging People to Upgrade Their Skills\u003cbr\u003e\u003cbr\u003eKeeping Our Minds Open\u003cbr\u003e\u003cbr\u003eMental Attitude Toward Continuous Improvement\u003cbr\u003e\u003cbr\u003eA Case of an Operator's Idea\u003cbr\u003e\u003cbr\u003eChallenging People to Overcome Hurdles\u003cbr\u003e\u003cbr\u003eSummary\u003cbr\u003e\u003cbr\u003e\u003cb\u003eChapter 6. ACQUIRING PROBLEM-SOLVING SKILLS\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003eAcquiring Willpower for Self-Improvement\u003cbr\u003e\u003cbr\u003eUsing Everybody's Creativity\u003cbr\u003e\u003cbr\u003eHaving Fun with \"Show and Tell\"\u003cbr\u003e\u003cbr\u003eNecessary Mental Attitudes for Active Problem Solving\u003cbr\u003e Identifying Problems\u003cbr\u003e\u003cbr\u003eTools of Problem Solving\u003cbr\u003e\u003cbr\u003eLearning Skills to Enrich Our Career\u003cbr\u003e\u003cbr\u003eDeveloping the Habit of Mutual Learning\u003cbr\u003e\u003cbr\u003eTools to Expose Problems\u003cbr\u003e\u003cbr\u003eSummary\u003cbr\u003e\u003cbr\u003e\u003cb\u003eChapter 7. PRACTICING PROBLEM-SOLVING SKILLS\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003eRelentless Pursuit of Improvement\u003cbr\u003e\u003cbr\u003eClarifying Approaches for Problem-Solving Activities\u003cbr\u003e\u003cbr\u003eBasic Steps of Problem Solving\u003cbr\u003e\u003cbr\u003eA Case of Continuous Improvement -- \"My Fingers Hurt\"\u003cbr\u003e\u003cbr\u003eEffective Use of Suggestion Programs\u003cbr\u003e\u003cbr\u003eEffective Use of Team Improvement Activities\u003cbr\u003e\u003cbr\u003eDeveloping a Team-Oriented Environment\u003cbr\u003e\u003cbr\u003ePracticing Problem Solving as a Team\u003cbr\u003e\u003cbr\u003eIntercompany Exchange Program\u003cbr\u003e\u003cbr\u003eManaging the Improvement Process with PDCA\u003cbr\u003e\u003cbr\u003eSummary\u003cbr\u003e\u003cbr\u003e\u003cb\u003eChapter 8. LEADING PEOPLE FOR CONTINUOUS IMPROVEMENT\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003eManagers as Leaders: Employees as Customers\u003cbr\u003e\u003cbr\u003eLeadership Is Situational\u003cbr\u003e\u003cbr\u003eA Desire for Self-Improvement Makes Things Happen\u003cbr\u003e\u003cbr\u003eGuiding Improvement Activities\u003cbr\u003e\u003cbr\u003eHaving Pride in Our Work\u003cbr\u003e\u003cbr\u003eSharing Successes\u003cbr\u003e\u003cbr\u003eImproving Communication at the Shop Floor\u003cbr\u003e\u003cbr\u003eCommunication with Visual Aids\u003cbr\u003e\u003cbr\u003eRecognition and Rewards\u003cbr\u003e\u003cbr\u003eLetting People Grow with the Company\u003cbr\u003e\u003cbr\u003ePhrases Managers Should Not Use\u003cbr\u003e\u003cbr\u003eQualification of Leaders\u003cbr\u003e\u003cbr\u003eProviding Positive Reinforcement to Change Our Behavior\u003cbr\u003e\u003cbr\u003eSummary\u003cbr\u003e\u003cbr\u003e\u003cb\u003eChapter 9. MANAGING SHOP FLOOR IMPROVEMENT ACTIVITIES\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003eGoal Setting\u003cbr\u003e\u003cbr\u003eBenchmarking\u003cbr\u003e\u003cbr\u003eManagement Cycle\u003cbr\u003e\u003cbr\u003eDeveloping the Rhythm of PDCA\u003cbr\u003e\u003cbr\u003eManaging Time on the Shop Floor\u003cbr\u003e\u003cbr\u003eManaging Improvement Activities with Control Points\u003cbr\u003e\u003cbr\u003eOrganizing Our Mini-Company Meeting Area\u003cbr\u003e\u003cbr\u003eOrganizing Our Work Station\u003cbr\u003e\u003cbr\u003eLearning to Use Control Points\u003cbr\u003e\u003cbr\u003eDeveloping the Network of Control Points\u003cbr\u003e\u003cbr\u003eDeveloping Documentation and Presentation Skills\u003cbr\u003e\u003cbr\u003eReviewing the Progress of Improvement Activities\u003cbr\u003e\u003cbr\u003eSummary\u003cbr\u003e\u003cbr\u003e\u003cb\u003eChapter 10. TYING SHOP FLOOR MANAGEMENT TO THE TOTAL COMPANY BUSINESS\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003eCompany-Wide Planning\u003cbr\u003e\u003cbr\u003eBusiness Planning for Self-Management\u003cbr\u003e\u003cbr\u003eDeveloping a Mini-Company Business Plan\u003cbr\u003e\u003cbr\u003eCoordinating the Business Plan Development Process\u003cbr\u003e\u003cbr\u003eExecuting the Business Plan\u003cbr\u003e\u003cbr\u003eSharing the Progress\u003cbr\u003e\u003cbr\u003eSummarizing the Progress in an Annual Report\u003cbr\u003e\u003cbr\u003eLearning from the Business Planning Process\u003cbr\u003e\u003cbr\u003eTying Business Plan with the Budget\u003cbr\u003e\u003cbr\u003ePolicy Management (Management of the Company's Strategic Direction)\u003cbr\u003e\u003cbr\u003eCross-Functional Management\u003cbr\u003e\u003cbr\u003eCoordinating Approaches for Continuous Improvement\u003cbr\u003e\u003cbr\u003eSummary\u003cbr\u003e\u003cbr\u003e\u003cb\u003eChapter 11. LOOKING AT OURSELVES IN THE MIRROR\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003eTying Things Together\u003cbr\u003e\u003cbr\u003eEvaluating the Level of Shop Floor Management\u003cbr\u003e\u003cbr\u003eThe Presidential Audit\u003cbr\u003e\u003cbr\u003eThe Audit Process\u003cbr\u003e\u003cbr\u003eLearning from a Presidential Audit\u003cbr\u003e\u003cbr\u003eLearning to Conduct an Effective Presidential Audit\u003cbr\u003e\u003cbr\u003eThe External Audit\u003cbr\u003e\u003cbr\u003eAward and Reward Systems\u003cbr\u003e\u003cbr\u003eFinding the Treasures of the Company\u003cbr\u003e\u003cbr\u003eSummary\u003cbr\u003e\u003cbr\u003e\u003cb\u003eChapter 12. WHERE DO WE GO FROM HERE?\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003eFrom a Fragile to a Robust System\u003cbr\u003e\u003cbr\u003eExposing Problems Before It's Too Late\u003cbr\u003e\u003cbr\u003eAchieving a Critical Mass\u003cbr\u003e\u003cbr\u003eIdeas for Implementation\u003cbr\u003e\u003cbr\u003eImplementing Shop Floor Management Company-Wide\u003cbr\u003e\u003cbr\u003eMaking It Work\u003cbr\u003e\u003cbr\u003eThe Facilitator's Role\u003cbr\u003e\u003cbr\u003eMapping Out the Implementation Process\u003cbr\u003e\u003cbr\u003eQuestions and Answers on Implementation\u003cbr\u003e\u003cbr\u003eShop Floor Management in Perspective\u003cbr\u003e\u003cbr\u003eBenefits of Shop Floor Management\u003cbr\u003e\u003cbr\u003eWhere Do We Go from Here?\u003cbr\u003e\u003cbr\u003eDew and Moon\u003cbr\u003e\u003cbr\u003eTraining Our Minds in a Turbulent World\u003cbr\u003e\u003cbr\u003eSummary\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAPPENDICES\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003eAppendix 1.1 Employee Survey\u003cbr\u003e\u003cbr\u003eAppendix 2.1 Customer Survey\u003cbr\u003e\u003cbr\u003eAppendix 3.1 Checklist for Supervisor's Roles and Responsibilities\u003cbr\u003e\u003cbr\u003eAppendix 3.2 Developing a Misson Statement\u003cbr\u003e\u003cbr\u003eAppendix 4.1 Checklist for Assuring the Basics of Just-In-Time Production\u003cbr\u003e\u003cbr\u003eAppendix 4.2 Basics of Standard Operating Procedure (SOP)\u003cbr\u003e\u003cbr\u003eAppendix 5.1 Job Training\u003cbr\u003e\u003cbr\u003eAppendix 6.1 Eliminating Human Errors (Poka-Yoke)\u003cbr\u003e\u003cbr\u003eAppendix 6.2 Problem-Solving Tools\u003cbr\u003e\u003cbr\u003eAppendix 6.3 Checklist for Idea Generation\u003cbr\u003eAppendix 7.1 Advice on Suggestion Program\u003cbr\u003e\u003cbr\u003eAppendix 7.2 Building an Effective Team\u003cbr\u003e\u003cbr\u003eAppendix 7.3 Checklist to Evaluate the Key Steps of Team-Oriented Problem-Solving Activities\u003cbr\u003e\u003cbr\u003eAppendix 7.4 Continuous Improvement Study Group Activities\u003cbr\u003e\u003cbr\u003eAppendix 8.1 Effective Use of Visual Aids\u003cbr\u003e\u003cbr\u003eAppendix 9.1 Supervisor's Daily, Weekly, Monthly, and Yearly Activities\u003cbr\u003e\u003cbr\u003eAppendix 11.1 Shop Floor Tour Checklist\u003cbr\u003e\u003cbr\u003eAppendix 12.1 Voices of People Who Are Engaged in the New Shop Floor Management\u003cbr\u003e\u003cbr\u003e\u003cb\u003eEpilogue: Withstanding the Rain\u003cbr\u003e\u003cbr\u003eBibliography\u003cbr\u003e\u003cbr\u003eAcknowledgments\u003cbr\u003e\u003cbr\u003eIndex\u003c\/b\u003e","brand":"Simon \u0026 Schuster","offers":[{"title":"Default Title","offer_id":51769871728983,"sku":"9781451624243","price":18.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781451624243.jpg?v=1758723013","url":"https:\/\/bookcurl.com\/products\/new-shop-floor-management-9781451624243","provider":"Book Curl","version":"1.0","type":"link"}