{"product_id":"message-not-received-9781119017035","title":"Message Not Received","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eGet your message across the right way with clear communication\u003c\/b\u003e \u003cp\u003e\u003ci\u003eMessage Not Received\u003c\/i\u003e provides the tools and techniques that make an effective writer and public speaker. Particularly on topics related to data and technology, effective communication can present a challenge in business settings. This book shows readers how those challenges can be overcome, and how to keep the message from getting lost in the face of mismatched levels of knowledge, various delivery media, and the library of jargon that too often serves as a substitute for real, meaningful language. Coverage includes idea crystallization, the rapidly changing business environment, Kurzweil''s law of accelerating change, and our increasing inability to understand what we are saying to each other. Rich with visuals including diagrams, slides, graphs, charts, and infographics, this guide provides accessible information and actionable guidance toward more effectively conveying the message. \u003c\/p\u003e\u003cp\u003eToday, few professi\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eList of Figures and Tables xv\u003c\/p\u003e \u003cp\u003ePreface xvii\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart I Worlds Are Colliding\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction: The Intersection of Business, Language, Communication, and Technology 3\u003c\/p\u003e \u003cp\u003eSubject: The Other Scourge of Business Communication 5\u003c\/p\u003e \u003cp\u003eTechnology and the Cardinal Importance of Business Communication 5\u003c\/p\u003e \u003cp\u003eWhat’s the Big Whoop? 6\u003c\/p\u003e \u003cp\u003eFrom Pencils to WhatsApp: A Little History Lesson 7\u003c\/p\u003e \u003cp\u003eBook Overview and Outline 8\u003c\/p\u003e \u003cp\u003eMy Communication Bona Fides 17\u003c\/p\u003e \u003cp\u003eNext 19\u003c\/p\u003e \u003cp\u003e\u003cb\u003e1 Technology Is Eating the World: The Dizzying Nature of Today’s Existence 21\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhoops 22\u003c\/p\u003e \u003cp\u003eAccelerating Technological Change 25\u003c\/p\u003e \u003cp\u003eThe Rise of the Machines 28\u003c\/p\u003e \u003cp\u003eTrailing the Goldfish: Our Declining Attention Spans 30\u003c\/p\u003e \u003cp\u003eA Communications Revolution 31\u003c\/p\u003e \u003cp\u003eThe Age of the Entrepreneur 32\u003c\/p\u003e \u003cp\u003eDisruption Is Cool 34\u003c\/p\u003e \u003cp\u003eSEO, and the Really Long Tail 35\u003c\/p\u003e \u003cp\u003eThe Sliding Scale of Search 37\u003c\/p\u003e \u003cp\u003eGoogle and the Never-Ending Jargon Train 40\u003c\/p\u003e \u003cp\u003eMarketing Madness 41\u003c\/p\u003e \u003cp\u003eMobile Mania 44\u003c\/p\u003e \u003cp\u003eBYOD 44\u003c\/p\u003e \u003cp\u003eThe Rise of the Tech Celebrity 45\u003c\/p\u003e \u003cp\u003eA New Body Politic 46\u003c\/p\u003e \u003cp\u003eOther Trends 47\u003c\/p\u003e \u003cp\u003eNext 48\u003c\/p\u003e \u003cp\u003eNotes 48\u003c\/p\u003e \u003cp\u003e\u003cb\u003e2 The Increasingly Overwhelmed Employee: Is This Becoming the New Normal? 51\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eMad Men No More 52\u003c\/p\u003e \u003cp\u003eAbundant Leisure: Keynes Was Wrong 56\u003c\/p\u003e \u003cp\u003eDrowning in Data 57\u003c\/p\u003e \u003cp\u003eDemonizing the Tech Companies 59\u003c\/p\u003e \u003cp\u003eThe Limits of Technology’s Tentacles 60\u003c\/p\u003e \u003cp\u003eA Different Kind of Workplace 61\u003c\/p\u003e \u003cp\u003eIs Being Overwhelmed Even a Choice Anymore? 64\u003c\/p\u003e \u003cp\u003eNext 69\u003c\/p\u003e \u003cp\u003eNotes 70\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart II Didn’t You Get That Memo?: Why We Don’t Communicate Good at Work\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e3 What We Say: Examining Words at Work 73\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eJargon: The Cause of So Much Noise 75\u003c\/p\u003e \u003cp\u003eBeyond Jargon: Other Communication and Language Atrocities 90\u003c\/p\u003e \u003cp\u003eNext 93\u003c\/p\u003e \u003cp\u003eNotes 93\u003c\/p\u003e \u003cp\u003eAppendix to Chapter 3 95\u003c\/p\u003e \u003cp\u003eNote 98\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart III Message Received\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e4 How We Say It: E-Mail Is Dead. Long Live E-Mail! 99\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eA Communications Dynasty: Explaining E-Mail’s Impressive Reign 102\u003c\/p\u003e \u003cp\u003eE-Mail Nation 112\u003c\/p\u003e \u003cp\u003eHow We’re Working Isn’t Working 114\u003c\/p\u003e \u003cp\u003eNext 125\u003c\/p\u003e \u003cp\u003eNotes 125\u003c\/p\u003e \u003cp\u003e\u003cb\u003e5 Why Bad Communication Is Bad Business: The Unintended Consequences of Mixed and Missed Messages 127\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eOne Size Does Not Misfit All 129\u003c\/p\u003e \u003cp\u003eMessage Not Received 130\u003c\/p\u003e \u003cp\u003eDecreased Clarity, Credibility, and Trust 131\u003c\/p\u003e \u003cp\u003eLost Sales 131\u003c\/p\u003e \u003cp\u003eSevered Relationships and Burnt Bridges 132\u003c\/p\u003e \u003cp\u003ePoor Execution and Strategic Blunders 135\u003c\/p\u003e \u003cp\u003eLower Productivity 137\u003c\/p\u003e \u003cp\u003eInefficiency, Waste, and Severed Relationships 138\u003c\/p\u003e \u003cp\u003eIncreased Risk of Project Failure 139\u003c\/p\u003e \u003cp\u003eOther Long-Term Employee Issues 141\u003c\/p\u003e \u003cp\u003eNet Effect: A Vicious Cycle 142\u003c\/p\u003e \u003cp\u003eNext 142\u003c\/p\u003e \u003cp\u003eNotes 142\u003c\/p\u003e \u003cp\u003e\u003cb\u003e6 Don’t Call It a Paradigm: Guidelines for Effective Business Communication 145\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eLanguage 147\u003c\/p\u003e \u003cp\u003eE-Mail 148\u003c\/p\u003e \u003cp\u003eSelecting a Communications Medium 150\u003c\/p\u003e \u003cp\u003eHandling the Fallout 150\u003c\/p\u003e \u003cp\u003eNext 151\u003c\/p\u003e \u003cp\u003eNotes 151\u003c\/p\u003e \u003cp\u003e\u003cb\u003e7 Words and Context: Building a Solid Communication Foundation 153\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eA Trip Down Memory Lane 154\u003c\/p\u003e \u003cp\u003eThe World of Words 155\u003c\/p\u003e \u003cp\u003eCommunication Context, Awareness, and Technique 165\u003c\/p\u003e \u003cp\u003eNext 174\u003c\/p\u003e \u003cp\u003eNotes 175\u003c\/p\u003e \u003cp\u003e\u003cb\u003e8 Life Beyond E-Mail: How Progressive Organizations Are Using New Tools to Enable More Effective Collaboration and Communication 177\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCommunication and Collaboration Circa 2004 178\u003c\/p\u003e \u003cp\u003eThe Benefits of Old Tools 181\u003c\/p\u003e \u003cp\u003eE-Mail Detox 182\u003c\/p\u003e \u003cp\u003eIf Not E-Mail, Then What? 184\u003c\/p\u003e \u003cp\u003eTrue Communication and Collaboration in Action 187\u003c\/p\u003e \u003cp\u003eSlaying the E-Mail Dragon: Klick Health 187\u003c\/p\u003e \u003cp\u003eKeep Calm and Jive On 198\u003c\/p\u003e \u003cp\u003eThe Internal Social Network 204\u003c\/p\u003e \u003cp\u003eNew Tools: No Guarantees 210\u003c\/p\u003e \u003cp\u003eNext 211\u003c\/p\u003e \u003cp\u003eNotes 212\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart IV What Now? Coda: Was This Message Received? 215\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAcknowledgments 219\u003c\/p\u003e \u003cp\u003eThank You 221\u003c\/p\u003e \u003cp\u003eSelected Bibliography 223\u003c\/p\u003e \u003cp\u003eAbout the Author 227\u003c\/p\u003e \u003cp\u003eIndex 229\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49406967513431,"sku":"9781119017035","price":22.94,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781119017035.jpg?v=1730497725","url":"https:\/\/bookcurl.com\/products\/message-not-received-9781119017035","provider":"Book Curl","version":"1.0","type":"link"}