{"product_id":"mediated-business-interactions-9780748637201","title":"Mediated Business Interactions","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eThe first book to examine mediated institutional talk in Spanish.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003eMediated Business Interactions is a richly detailed account of institutional transactions between Spanish speakers from varied cultural backgrounds. It offers a unique perspective on the intersection of dialect with culture, and provides sophisticated insight into conversational dynamics as a site for intercultural communication. -- Kristine Fitch, Professor of Communication Studies, University of Iowa Mediated Business Interactions is a richly detailed account of institutional transactions between Spanish speakers from varied cultural backgrounds. It offers a unique perspective on the intersection of dialect with culture, and provides sophisticated insight into conversational dynamics as a site for intercultural communication.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eAcknowledgements  List of Figures    Chapter 1 Introduction   1.1\tMediated business (inter)action   1.2\tService encounters over the phone  1.3\tCall centres and intercultural communication  1.4\tOn the ordinary-institutional continuum  1.5\tWhy openings and closings?  1.6\tPrevious research on openings and closings in institutional calls    Chapter 2 Methodology  2.1 Background to the research   2.2 Data and ethics  2.3 Documentary analysis  2.4 Non-participant observation  2.5 Interviews  2.6 Telephone conversations  2.7 Analytic perspective    Chapter 3 Openings  3.1 Introduction  3.2 Inbound calls  3.2.1 In-house rules for opening inbound calls  3.2.2 Opening sequences of inbound calls  3.3 Outbound calls  3.3.1 In-house rules for opening outbound calls  3.3.2 Opening sequences in outbound calls  3.4 Concluding comments    Chapter 4 The Negotiation of the Business Exchange  4.1 Introduction  4.2 The middles of inbound calls: fabricated ignorance  4.3 The middles of outbound calls  4.3.1 In-house rules for placing outbound calls  4.3.2 First attempt calls: camouflaging  4.4 Follow-up calls: honouring arrangements  4.5 Some concluding comments    Chapter 5 Closings   5.1 Introduction  5.2 In-house rule for closing calls  5.3 The English archetype closing  5.4 Practices for closing Spanish service calls  5.4.1 Arrangements  5.4.2 Summarised upshot of the conversation topic  5.4.3 Prior turn repetition  5.4.4 Reiteration of the prior material  5.4.5 Reason for the call  5.5 Foreshortened and extended closings   5.5.1 Foreshortened closings  5.5.2 Extended closings   5.6 Some concluding comments    Chapter 6 Some Final Reflections: Toward an Understanding of Intercultural Communication in Spanish  6.1 Introduction   6.2 Mediated intercultural communication across Spanishes  6.2.1 On ambivalent si and unequivocal no  6.2.2 Hiding behind the name of 'Difference'   6.3 Some final reflections    Appendices    References    Index","brand":"Edinburgh University Press","offers":[{"title":"Default Title","offer_id":49404489007447,"sku":"9780748637201","price":85.5,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780748637201.jpg?v=1730486621","url":"https:\/\/bookcurl.com\/products\/mediated-business-interactions-9780748637201","provider":"Book Curl","version":"1.0","type":"link"}