{"product_id":"measurement-madness-9781119970705","title":"Measurement Madness","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eA clearer, more accurate performance management strategy     Over the past two decades, performance measurement has profoundly changed societies, organizations and the way we live and work.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eFrom the Authors xi\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePART I INTRODUCTION 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e1 The Road to Insanity 3\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e2 Performance and Measurement 13\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhat is performance measurement? 14\u003c\/p\u003e \u003cp\u003eWhat is performance? 15\u003c\/p\u003e \u003cp\u003eWhat is measurement? 17\u003c\/p\u003e \u003cp\u003eGetting the number or changing the behaviour? 20\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePART II PERFORMANCE MEASUREMENT 21\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e3 Measurement for Measurement’s Sake 23\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eMaking things measurable 25\u003c\/p\u003e \u003cp\u003eMeasures and more measures 27\u003c\/p\u003e \u003cp\u003eCompetitive measuring 27\u003c\/p\u003e \u003cp\u003eSticky measures 27\u003c\/p\u003e \u003cp\u003eConflicting measures 28\u003c\/p\u003e \u003cp\u003eLosing the link to performance 29\u003c\/p\u003e \u003cp\u003eExcessive reliance on measures 30\u003c\/p\u003e \u003cp\u003eFixating on measures 31\u003c\/p\u003e \u003cp\u003eGetting desensitized to numbers 33\u003c\/p\u003e \u003cp\u003eGetting lost in performance data 34\u003c\/p\u003e \u003cp\u003ePaying the price 35\u003c\/p\u003e \u003cp\u003ePreventing learning and change 37\u003c\/p\u003e \u003cp\u003eLearning points 37\u003c\/p\u003e \u003cp\u003eDeciding what to measure 38\u003c\/p\u003e \u003cp\u003eDesigning a robust indicator 40\u003c\/p\u003e \u003cp\u003eManaging with measures 41\u003c\/p\u003e \u003cp\u003eAnd finally… 41\u003c\/p\u003e \u003cp\u003e\u003cb\u003e4 All I Need is the Right Measure! 43\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eHow difficult can this be? 46\u003c\/p\u003e \u003cp\u003eWhat’s in a name? 46\u003c\/p\u003e \u003cp\u003eKnowing the purpose 47\u003c\/p\u003e \u003cp\u003ePoor relations 48\u003c\/p\u003e \u003cp\u003eIt’s in the formula 49\u003c\/p\u003e \u003cp\u003eFrequency 50\u003c\/p\u003e \u003cp\u003eWhere does the data come from? 51\u003c\/p\u003e \u003cp\u003eWhat will you do with the results? 53\u003c\/p\u003e \u003cp\u003eHow strong are your indicators? 54\u003c\/p\u003e \u003cp\u003eIs the indicator measuring\u003c\/p\u003e \u003cp\u003ewhat it is meant to measure? 55\u003c\/p\u003e \u003cp\u003eIs the indicator only measuring\u003c\/p\u003e \u003cp\u003ewhat it is meant to measure? 56\u003c\/p\u003e \u003cp\u003eIs the indicator definitely the right indicator? 57\u003c\/p\u003e \u003cp\u003eIs the indicator consistent regardless of\u003c\/p\u003e \u003cp\u003ewho measures and when? 58\u003c\/p\u003e \u003cp\u003eCan the data be readily communicated\u003c\/p\u003e \u003cp\u003eand easily understood? 59\u003c\/p\u003e \u003cp\u003eIs any ambiguity possible in the\u003c\/p\u003e \u003cp\u003einterpretation of the results? 60\u003c\/p\u003e \u003cp\u003eCan and will the data be acted upon? 61\u003c\/p\u003e \u003cp\u003eCan the data be analyzed soon enough\u003c\/p\u003e \u003cp\u003efor action to be taken? 62\u003c\/p\u003e \u003cp\u003eIs the cost of collecting and analyzing data justified? 63\u003c\/p\u003e \u003cp\u003eWill the measure encourage any undesirable behaviours? 64\u003c\/p\u003e \u003cp\u003eLearning points 66\u003c\/p\u003e \u003cp\u003eIt’s not just a KPI 66\u003c\/p\u003e \u003cp\u003ePass or fail 67\u003c\/p\u003e \u003cp\u003eAnd finally… 67\u003c\/p\u003e \u003cp\u003e\u003cb\u003e5 Comparing Performance 69\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eApples and pears 73\u003c\/p\u003e \u003cp\u003eDifferences in data collection 73\u003c\/p\u003e \u003cp\u003eDifferent datasets 75\u003c\/p\u003e \u003cp\u003eDifferent methodologies 76\u003c\/p\u003e \u003cp\u003eInterpretation and presentation 78\u003c\/p\u003e \u003cp\u003eTimeliness 80\u003c\/p\u003e \u003cp\u003eSpecial variation 81\u003c\/p\u003e \u003cp\u003eChoice and relevance 82\u003c\/p\u003e \u003cp\u003eUsing data unintended for comparative purposes 83\u003c\/p\u003e \u003cp\u003eYes, but… 84\u003c\/p\u003e \u003cp\u003eMoving up the rankings 85\u003c\/p\u003e \u003cp\u003eUnintended consequences 89\u003c\/p\u003e \u003cp\u003eLearning points 92\u003c\/p\u003e \u003cp\u003eWhich data to collect? 93\u003c\/p\u003e \u003cp\u003eCollection mechanisms 93\u003c\/p\u003e \u003cp\u003eConsistency 94\u003c\/p\u003e \u003cp\u003eHandling ambiguity 94\u003c\/p\u003e \u003cp\u003eAnd finally… 95\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePART III PERFORMANCE MANAGEMENT 97\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e6 Target Turmoil 99\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhat are performance targets? 102\u003c\/p\u003e \u003cp\u003eWhen targets go bad 104\u003c\/p\u003e \u003cp\u003eAre targets so bad? 106\u003c\/p\u003e \u003cp\u003eThe main pitfalls 107\u003c\/p\u003e \u003cp\u003eWhen targets do good 114\u003c\/p\u003e \u003cp\u003eClarity and commitment 116\u003c\/p\u003e \u003cp\u003eUnexpected benefits 118\u003c\/p\u003e \u003cp\u003eLearning points 119\u003c\/p\u003e \u003cp\u003eTypes of targets 121\u003c\/p\u003e \u003cp\u003eSetting targets 122\u003c\/p\u003e \u003cp\u003eFeedback 123\u003c\/p\u003e \u003cp\u003eTargets and incentives 124\u003c\/p\u003e \u003cp\u003eIn summary 124\u003c\/p\u003e \u003cp\u003eAnd finally… 126\u003c\/p\u003e \u003cp\u003e\u003cb\u003e7 Gaming and Cheating 127\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eGaming: what is it? 129\u003c\/p\u003e \u003cp\u003eGaming and cheating 133\u003c\/p\u003e \u003cp\u003eWhat drives gaming and cheating? 137\u003c\/p\u003e \u003cp\u003eThe pressure to perform 139\u003c\/p\u003e \u003cp\u003eTargets – the wrong kind and in the wrong way 141\u003c\/p\u003e \u003cp\u003eThe climate of competitiveness 142\u003c\/p\u003e \u003cp\u003eTypes of gaming 144\u003c\/p\u003e \u003cp\u003eThe number and predictability of gaming behaviours 145\u003c\/p\u003e \u003cp\u003eLearning points 149\u003c\/p\u003e \u003cp\u003eRelieving the pressure 150\u003c\/p\u003e \u003cp\u003eSetting the right kind of target 150\u003c\/p\u003e \u003cp\u003eForeseeing the future 151\u003c\/p\u003e \u003cp\u003eImproving data management systems 151\u003c\/p\u003e \u003cp\u003eChanging the culture 152\u003c\/p\u003e \u003cp\u003eAnd finally... 154\u003c\/p\u003e \u003cp\u003e\u003cb\u003e8 Hoping for A Whilst Rewarding B 157\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCommon management reward follies 160\u003c\/p\u003e \u003cp\u003eHoping for teamwork whilst rewarding individual effort 160\u003c\/p\u003e \u003cp\u003eHoping for the long term whilst rewarding\u003c\/p\u003e \u003cp\u003eshort-term gain 162\u003c\/p\u003e \u003cp\u003eHoping for truth whilst rewarding lies 163\u003c\/p\u003e \u003cp\u003eHoping for contribution whilst rewarding outcomes 166\u003c\/p\u003e \u003cp\u003eHoping for budget control whilst rewarding overspend 167\u003c\/p\u003e \u003cp\u003eLearning points 169\u003c\/p\u003e \u003cp\u003eTargets, rewards and measures 169\u003c\/p\u003e \u003cp\u003eReward people later 171\u003c\/p\u003e \u003cp\u003eAvoid negative spillover 171\u003c\/p\u003e \u003cp\u003eSystems thinking 172\u003c\/p\u003e \u003cp\u003eAnd finally… 173\u003c\/p\u003e \u003cp\u003e\u003cb\u003e9 Failing Rewards and Rewarding Failure 175\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eTop rewards for top performers 178\u003c\/p\u003e \u003cp\u003eRewarding failure 179\u003c\/p\u003e \u003cp\u003eFailing rewards 180\u003c\/p\u003e \u003cp\u003eMeasurement, rewards and motivation 182\u003c\/p\u003e \u003cp\u003eWhen financial rewards backfire 185\u003c\/p\u003e \u003cp\u003eWhat motivates us? 188\u003c\/p\u003e \u003cp\u003eLearning points 192\u003c\/p\u003e \u003cp\u003eMotivation and long-term goals 192\u003c\/p\u003e \u003cp\u003eDifferent strokes for different folks 193\u003c\/p\u003e \u003cp\u003eThe right measures 194\u003c\/p\u003e \u003cp\u003eThe time to reward 195\u003c\/p\u003e \u003cp\u003eTeam vs. individual rewards 195\u003c\/p\u003e \u003cp\u003eAnd finally… 196\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePART IV CONCLUSIONS 197\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e10 Will Measurement Madness Ever Be Cured? 199\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAnd finally… 203\u003c\/p\u003e \u003cp\u003eReferences 205\u003c\/p\u003e \u003cp\u003eIndex 217\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49407196102999,"sku":"9781119970705","price":28.49,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781119970705.jpg?v=1730498525","url":"https:\/\/bookcurl.com\/products\/measurement-madness-9781119970705","provider":"Book Curl","version":"1.0","type":"link"}