{"product_id":"mastering-the-challenges-of-leading-change-9781119102205","title":"Mastering the Challenges of Leading Change","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eConquer the most daunting change initiative with the right people, tools, and strategies.\u003c\/b\u003e \u003cp\u003eJames Dallas'' \u003ci\u003eMastering the Challenges of Leading Change\u003c\/i\u003e is an informative, insightful guide to effectively leading the transition through change. While most change management books present case studies about what happened at other companies, this book is based on the author''s own experiences managing over 10 transformational and turnaround initiatives, 15 acquisition integrations, and 5 operations\/quality shared services centers of excellence. By relating personal lessons learned, how they were subsequently applied, and how you can benefit from them, this book provides a unique first-hand perspective on successful agents of change. You''ll learn the qualities and skills required to usher in the new paradigm, and how to break a large initiative into manageable chunks that are more likely to proceed as planned. By crafting your strategy based on proven methods, you''re far and aw\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eForeword xi\u003c\/p\u003e \u003cp\u003eAcknowledgments xv\u003c\/p\u003e \u003cp\u003eIntroduction: It Ain’t Easy Being Green xvii\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart I Priorities 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e1 Set a Course for Change 3\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Three Questions 4\u003c\/p\u003e \u003cp\u003eAssessing the Culture 6\u003c\/p\u003e \u003cp\u003eGhosts, Hubs, and Mavericks 11\u003c\/p\u003e \u003cp\u003eWisdom from the Front Line 14\u003c\/p\u003e \u003cp\u003eMeasure Leaders by Their Front-Line Relationships 16\u003c\/p\u003e \u003cp\u003eThe Importance of Looking Outward 17\u003c\/p\u003e \u003cp\u003eThe Value of Conviction 20\u003c\/p\u003e \u003cp\u003e\u003cb\u003e2 Create the Core Team 23\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWho’s Not on the Team 25\u003c\/p\u003e \u003cp\u003eThe Two Questions That Count 26\u003c\/p\u003e \u003cp\u003ePicking the Program Leader 28\u003c\/p\u003e \u003cp\u003eTwo Key Roles That Are Too Often Ignored 29\u003c\/p\u003e \u003cp\u003eMoving beyond “Off with Their Heads” 31\u003c\/p\u003e \u003cp\u003eDon’t Partner with Cab Drivers 33\u003c\/p\u003e \u003cp\u003eTeam Diversity 35\u003c\/p\u003e \u003cp\u003e\u003cb\u003e3 Set Expectations and Decide Where to Start 39\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eA Tour of the Matrix 41\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart II Politics 51\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e4 Become a Communicator 53\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eNever Soft-Pedal 56\u003c\/p\u003e \u003cp\u003eBrush Up Your Speaking Skills 57\u003c\/p\u003e \u003cp\u003eWhen to Tell Tales 63\u003c\/p\u003e \u003cp\u003e\u003cb\u003e5 Craft Messaging That Motivates 67\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBecome an Amateur Anthropologist 69\u003c\/p\u003e \u003cp\u003e\u003cb\u003e6 Overcoming Resistance 78\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Many Faces of Resistance 79\u003c\/p\u003e \u003cp\u003eThe Fifth Type of Resister: The Machiavelli 81\u003c\/p\u003e \u003cp\u003eRemoving a Toxic Player 85\u003c\/p\u003e \u003cp\u003eCleaning Up the Sludge 86\u003c\/p\u003e \u003cp\u003eInfluencing the Narrative on the Front Line 88\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart III People 93\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e7 Reading Minds and Other Methods for Assessing Progress 95\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eRead Faces, Not Reports 97\u003c\/p\u003e \u003cp\u003eAdjust for Culture 99\u003c\/p\u003e \u003cp\u003eNever Kill the Messenger 100\u003c\/p\u003e \u003cp\u003eCombating Groupthink with Anonymous Feedback 101\u003c\/p\u003e \u003cp\u003eThird-Party Evaluations 103\u003c\/p\u003e \u003cp\u003eDon’t Forget Your Hubs 104\u003c\/p\u003e \u003cp\u003e\u003cb\u003e8 Alignment and Group Dynamics 108\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Six-Pack Approach 109\u003c\/p\u003e \u003cp\u003eAlignment Sessions 113\u003c\/p\u003e \u003cp\u003eWhen and How to Make an Executive Decision 114\u003c\/p\u003e \u003cp\u003eBrokering Deals 115\u003c\/p\u003e \u003cp\u003eThe Importance of Reaching Up 117\u003c\/p\u003e \u003cp\u003e\u003cb\u003e9 Master the Humble Art of Building Trust 120\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBuilding Inner-Circle Relationships 121\u003c\/p\u003e \u003cp\u003eStep Outside of Your Own Boundaries 124\u003c\/p\u003e \u003cp\u003eEight Practices for Building Trust 126\u003c\/p\u003e \u003cp\u003ePut Your Pride to the Side 131\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart IV Perseverance 137\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e10 Put Out Every Fire 139\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eForming a Crisis Management Team 140\u003c\/p\u003e \u003cp\u003eGetting in the Trenches 142\u003c\/p\u003e \u003cp\u003eIn Crisis, Don’t Ever Make It about You 144\u003c\/p\u003e \u003cp\u003eHow to Elevate a Discontented Team 146\u003c\/p\u003e \u003cp\u003eStep into Your Power 150\u003c\/p\u003e \u003cp\u003e\u003cb\u003e11 Institutionalize and Leverage Change 153\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhy Organizations Lose Their Focus 154\u003c\/p\u003e \u003cp\u003eEvolving the Culture 158\u003c\/p\u003e \u003cp\u003eMaking Metrics Matter 161\u003c\/p\u003e \u003cp\u003eThe Power of Documentation 162\u003c\/p\u003e \u003cp\u003eTo Leverage Change, Keep Tearing Down Walls 163\u003c\/p\u003e \u003cp\u003e\u003cb\u003e12 Developing Talent as a Sponsor 169\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhom to Sponsor? 170\u003c\/p\u003e \u003cp\u003eAwaken New Leaders 174\u003c\/p\u003e \u003cp\u003eDevelop Their Personal Brand 176\u003c\/p\u003e \u003cp\u003ePut Them in the Hot Seat 178\u003c\/p\u003e \u003cp\u003eWhen Sponsorship Fails 179\u003c\/p\u003e \u003cp\u003eProvide Air Cover for Risk Taking 180\u003c\/p\u003e \u003cp\u003eEpilogue 184\u003c\/p\u003e \u003cp\u003eAbout the Author 187\u003c\/p\u003e \u003cp\u003eIndex 189\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49406985961815,"sku":"9781119102205","price":19.55,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781119102205.jpg?v=1730497793","url":"https:\/\/bookcurl.com\/products\/mastering-the-challenges-of-leading-change-9781119102205","provider":"Book Curl","version":"1.0","type":"link"}