{"product_id":"managing-the-unexpected-9781118862414","title":"Managing the Unexpected","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eImprove your company's ability to avoid or manage crises   Managing the Unexpected, Third Edition is a thoroughly revised text that offers an updated look at the groundbreaking ideas explored in the first and second editions.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003ePreface vii\u003c\/p\u003e \u003cp\u003eAcknowledgments xi\u003c\/p\u003e \u003cp\u003eChapter 1 Mismanaging the Unexpected 1\u003c\/p\u003e \u003cp\u003eChapter 2 The Infrastructure of Mindful Organizing 21\u003c\/p\u003e \u003cp\u003eChapter 3 Principle 1: Preoccupation with Failure 45\u003c\/p\u003e \u003cp\u003eChapter 4 Principle 2: Reluctance to Simplify 62\u003c\/p\u003e \u003cp\u003eChapter 5 Principle 3: Sensitivity to Operations 77\u003c\/p\u003e \u003cp\u003eChapter 6 Principle 4: Commitment to Resilience 94\u003c\/p\u003e \u003cp\u003eChapter 7 Principle 5: Deference to Expertise 112\u003c\/p\u003e \u003cp\u003eChapter 8 Organizational Culture and Reliability 129\u003c\/p\u003e \u003cp\u003eChapter 9 Sustaining Sustained Performance 148\u003c\/p\u003e \u003cp\u003eNotes 163\u003c\/p\u003e \u003cp\u003eAbout the Authors 195\u003c\/p\u003e \u003cp\u003eIndex 197\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":48866379399511,"sku":"9781118862414","price":21.21,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781118862414.jpg?v=1722278374","url":"https:\/\/bookcurl.com\/products\/managing-the-unexpected-9781118862414","provider":"Book Curl","version":"1.0","type":"link"}