{"product_id":"managing-quality-operations-06-07-9781841122212","title":"Managing Quality: Operations 06.07","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eFast track route to mastering quality management  \u003cp\u003eCovers the key areas of quality management, from understanding the vital connections between customers and ISO 9000-2000 to the key steps to develop a practical, performance enhancing quality management process\u003c\/p\u003e \u003cp\u003eExamples and lessons from some of the world's most successful businesses, including Toyota, Solectron Technology, Sun Microsystems, Sundaram-Clayton, and Prudential Assurance Company, and ideas from the smartest thinkers, including W. Edwards Deming, Philip Crosby, Genichi Taguchi, Shigeo Shingo, and Dr. A.V. Feigenbaum\u003c\/p\u003e \u003cp\u003eIncludes a glossary of key concepts and a comprehensive resources guide\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eIntroduction to Express Exec\u003cbr\u003e \u003cbr\u003e Quality Matters\u003cbr\u003e \u003cbr\u003e What is Quality and Quality Management\u003cbr\u003e \u003cbr\u003e Have People Always Been Interested in Quality and in Measuring it?\u003cbr\u003e \u003cbr\u003e Quality Management and the E-Dimension: What's the Connection?\u003cbr\u003e \u003cbr\u003e What are the Implications of Globalization on Quality?\u003cbr\u003e \u003cbr\u003e The State of the Art of Quality\u003cbr\u003e \u003cbr\u003e Quality In Practice: Case Studies\u003cbr\u003e \u003cbr\u003e Key Concepts and Thinkers of Quality and Quality Management\u003cbr\u003e \u003cbr\u003e Quality and Quality Management Resources\u003cbr\u003e \u003cbr\u003e Ten Steps to Making it Work\u003cbr\u003e \u003cbr\u003e Frequently Asked Questions (FAQs)\u003cbr\u003e \u003cbr\u003e Index","brand":"John Wiley and Sons Ltd","offers":[{"title":"Default Title","offer_id":53191392395607,"sku":"9781841122212","price":10.44,"currency_code":"GBP","in_stock":true}],"url":"https:\/\/bookcurl.com\/products\/managing-quality-operations-06-07-9781841122212","provider":"Book Curl","version":"1.0","type":"link"}