{"product_id":"managing-public-disputes-a-practical-guide-for-professionals-in-government-business-and-citizens-groups-jossey-bass-business-management-series-9780787957421","title":"Managing Public Disputes A Practical Guide for","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eOffers instructions for handling large and small public controversies, from national to the community level. This book includes ten principles to manage conflict; a framework with step-by-step procedures; seven illustrative case examples; and advice on methods for collecting information, conducting interviews, and analyzing a conflict situation.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\"This book has become a classic, offering sound advice about how tounderstand and use conflict resolution processes in the publicpolicy arena.\" (Chris Carlson, codirector, Policy ConsensusInitiative)\u003cbr\u003e \u003cbr\u003e \"A classic must-read for professional mediators, public officials,and involved citizens! Managing Public Disputes is a masterfulblend of theory, practical application, and engaging stories thattake the conflict resolver step-by-step through the dynamics ofresolving public disputes.\" (Susanne Terry, mediator and faculty,Mediation Program, Woodbury College)\u003cbr\u003e \u003cbr\u003e \"Required reading for anyone wanting to turn stalemate intoresults. It is foundational for the practice and teaching ofcollaborative policy making.\" (Susan Sherry, executive director,California Center for Public Dispute Resolution, A Joint Program ofCalifornia State University, Sacramento and McGeorge School of Law,University of the Pacific)\u003cbr\u003e \u003cbr\u003e \"The book is a truly excellent starting point for readers,mediators and facilitators...\" (Mediate.com, 1\/02)\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eThe Authors.\u003cbr\u003e \u003cbr\u003e Part 1: Public Controversies and Conflict Management.\u003cbr\u003e \u003cbr\u003e 1 Understanding Public Disputes: The Spiral of UnmanagedConflict.\u003cbr\u003e \u003cbr\u003e 2 Dealing with Conflict Productively: Alternatives and CaseExamples.\u003cbr\u003e \u003cbr\u003e 3 Developing an Effective Program of Conflict Management: TenPrinciples.\u003cbr\u003e \u003cbr\u003e Part 2: A Step-By-Step Process for Managing PublicDisputes.\u003cbr\u003e \u003cbr\u003e 4 Analyzing the Conflict.\u003cbr\u003e \u003cbr\u003e 5 Designing a Strategy and Setting Up the Conflict ManagementProgram.\u003cbr\u003e \u003cbr\u003e 6 Adopting Procedures, Educating Parties, and DevelopingOptions.\u003cbr\u003e \u003cbr\u003e 7 Reaching and Carrying Out Agreements.\u003cbr\u003e \u003cbr\u003e Part 3: Ensuring the Success of Conflict Management.\u003cbr\u003e \u003cbr\u003e 8 Guidelines for Making the Program Work.\u003cbr\u003e \u003cbr\u003e 9 Paying Attention to Underlying Dynamics: Values, Trust,Power.\u003cbr\u003e \u003cbr\u003e 10 Handling the Human Side of the Process.\u003cbr\u003e \u003cbr\u003e 11 Removing Roadblocks.\u003cbr\u003e \u003cbr\u003e References.\u003cbr\u003e \u003cbr\u003e Index.","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49405040263511,"sku":"9780787957421","price":45.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780787957421.jpg?v=1730488464","url":"https:\/\/bookcurl.com\/products\/managing-public-disputes-a-practical-guide-for-professionals-in-government-business-and-citizens-groups-jossey-bass-business-management-series-9780787957421","provider":"Book Curl","version":"1.0","type":"link"}