{"product_id":"managing-health-services-organizations-and-systems-9781938870903","title":"Managing Health Services Organizations and","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eA trusted professional reference and a teaching text, the new edition of \u003cem\u003eManaging Health Services Organizations and Systems\u003c\/em\u003e continues to provide the most comprehensive coverage available of the leadership, financial understanding, and conceptual frameworks required to effectively manage the delivery of health services in the U.S. Emphasizing continuous quality and performance improvement throughout the organization, the authors explore essential knowledge and skills required for success in areas that include managerial problem solving, resource allocation and utilization, effective communication, organizational culture, human resources, facilitation of change, and ethical and legal responsibilities.\u003cp\u003eThis fully updated, reorganized, and revised 7th edition contains new content on information technology, artificial intelligence, and financial\/quantitative analysis currently in widespread demand. Ninety case studies with discussion questions sharpen readers' problem-solving skills while inviting them further into the real world of hospital administration.\u003c\/p\u003e\u003cp\u003eInstructor materials are available with this text and include:\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003ePowerPoint presentations\u003c\/li\u003e\n\u003cli\u003eTest banks and answer keys\u003c\/li\u003e\n\u003cli\u003eLearning objectives\u003c\/li\u003e\n\u003cli\u003eInstructor manual\u003c\/li\u003e\n\u003cli\u003eFigures and tables\u003c\/li\u003e\n\u003cli\u003ePLUS a PDF of all acronyms used in the text\u003c\/li\u003e\n\u003c\/ul\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cb\u003ePART I. THE ENVIRONMENT\u003c\/b\u003e\u003cp\u003e\u003cb\u003eChapter 1: Healthcare Services in the United States\u003c\/b\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eHealth and System Goals\u003c\/li\u003e\n\u003cli\u003eLack of Synchrony\u003c\/li\u003e\n\u003cli\u003eProcesses That Produce Health Policy\u003c\/li\u003e\n\u003cli\u003eA Brief History of Health Services in the United States\u003c\/li\u003e\n\u003cli\u003eOther Western Systems\u003c\/li\u003e\n\u003cli\u003eStructure of the Health Services System Classification and Types of HSOs\u003c\/li\u003e\n\u003cli\u003eLocal, State, and Federal Regulation of HSOs\/HSs Other Regulators of HSOs\/HSs\u003c\/li\u003e\n\u003cli\u003eAccreditation in Healthcare\u003c\/li\u003e\n\u003cli\u003eRegulation and Education of Selected Health Occupations\u003c\/li\u003e\n\u003cli\u003eAssociations for Individuals and Organizations\u003c\/li\u003e\n\u003cli\u003ePaying for Health Services Government Payment Methodologies\u003c\/li\u003e\n\u003cli\u003eSystem Trends\u003c\/li\u003e\n\u003c\/ul\u003e\u003cul\u003e\n\u003cli\u003e\u003ci\u003eCase Study 1. Gourmand and Food—A Fable\u003c\/i\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ci\u003eCase Study 2. Normal Saline and Hurricane MariaWhere’s My Organ?\u003c\/i\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ci\u003eCase Study 3. Bipartisan Policy Group Proposes Cuts to Hospital Spending\u003c\/i\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cb\u003eChapter 2: Ethical and Legal Dimensions\u003c\/b\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eSociety and the Law\u003c\/li\u003e\n\u003cli\u003eRelationship of Law to Ethics\u003c\/li\u003e\n\u003cli\u003eEthics Framework\u003c\/li\u003e\n\u003cli\u003ePersonal Ethic and Professional Codes\u003c\/li\u003e\n\u003cli\u003eHealth Services Codes of Ethics\u003c\/li\u003e\n\u003cli\u003eEthical Issues Affecting Governance and Management\u003c\/li\u003e\n\u003cli\u003eBiomedical Ethical Issues\u003c\/li\u003e\n\u003cli\u003eEnd-of-Life Decisions\u003c\/li\u003e\n\u003cli\u003eOrganizational Responses to Ethical Problems Managers and the Law\u003c\/li\u003e\n\u003cli\u003eTorts and HSOs\/HSs\u003c\/li\u003e\n\u003cli\u003eReforms of the Medical Malpractice System\u003c\/li\u003e\n\u003cli\u003eSelect Legal Areas Affecting HSOs\/HSs\u003c\/li\u003e\n\u003cli\u003eLegal Process of a Civil Lawsuit\u003c\/li\u003e\n\u003cli\u003eSpecial Considerations for the Manager\u003c\/li\u003e\n\u003c\/ul\u003e\u003cul\u003e\n\u003cli\u003e\u003ci\u003eCase Study 1. Understanding\u003c\/i\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ci\u003eCase Study 2. Viral Pandemic\u003c\/i\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ci\u003eCase Study 3. Concerned Physicians; Unconcerned Managers\u003c\/i\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ci\u003eCase Study 4. Which Hurts More: The Truth or the Lie?\u003c\/i\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cb\u003eChapter 3: Healthcare Economics\u003c\/b\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eEconomic Growth in Healthcare\u003c\/li\u003e\n\u003cli\u003eSpecial Characteristics of the Healthcare Economy\u003c\/li\u003e\n\u003cli\u003eHealthcare Demand\u003c\/li\u003e\n\u003cli\u003eHealthcare Supply\u003c\/li\u003e\n\u003cli\u003eEconomic Solutions for Healthcare\u003c\/li\u003e\n\u003c\/ul\u003e\u003cul\u003e\n\u003cli\u003e\u003ci\u003eCase Study 1. Price and Discount Transparency\u003c\/i\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ci\u003eCase Study 2. Comparing Health Care in High-Income Countries\u003c\/i\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ci\u003eCase Study 3. The Role of Health Insurance in Guaranteeing Health\u003c\/i\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ci\u003eCase Study 4. Physician Consolidation\u003c\/i\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cb\u003eChapter 4: The Quality Imperative: The Theory\u003c\/b\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eImproving Quality and Performance\u003c\/li\u003e\n\u003cli\u003eTaking a CQI Approach\u003c\/li\u003e\n\u003cli\u003eCQI, PI, and Competitive Position\u003c\/li\u003e\n\u003cli\u003eTheory of CQI\u003c\/li\u003e\n\u003cli\u003eStrategic Quality Planning: Hoshin Planning Organizing for Improvement\u003c\/li\u003e\n\u003cli\u003eThe Next Iteration of CQI: A Community Focus\u003c\/li\u003e\n\u003c\/ul\u003e\u003cul\u003e\n\u003cli\u003e\u003ci\u003eCase Study 1. Extent of Obligation\u003c\/i\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ci\u003eCase Study 2. Surgical Safety—Retained Foreign Objects\u003c\/i\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ci\u003eCase Study 3. Which Team’s Fastest?\u003c\/i\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cb\u003eChapter 5: Healthcare Technology\u003c\/b\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eBackground\u003c\/li\u003e\n\u003cli\u003eTypes of Technologies\u003c\/li\u003e\n\u003cli\u003eEffects of Technology on Health Status\u003c\/li\u003e\n\u003cli\u003eForces Affecting Development and Diffusion of Technology\u003c\/li\u003e\n\u003cli\u003eResponses to Diffusion and Use of Technology\u003c\/li\u003e\n\u003cli\u003eHealth Technology Assessment\u003c\/li\u003e\n\u003cli\u003eHSO\/HS Technology Decision Making\u003c\/li\u003e\n\u003cli\u003eManaging Biomedical Equipment\u003c\/li\u003e\n\u003cli\u003eHealth Information Technology\u003c\/li\u003e\n\u003cli\u003eTelemedicine\u003c\/li\u003e\n\u003cli\u003eFuture Developments\u003c\/li\u003e\n\u003cli\u003eTechnology and the Future of Medicine\u003c\/li\u003e\n\u003c\/ul\u003e\u003cul\u003e\n\u003cli\u003e\u003ci\u003eCase Study 1. Is Cleansing Your Hands in my Room a Problem, Doctor?\u003c\/i\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ci\u003eCase Study 2. “Who Does What?”\u003c\/i\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ci\u003eCase Study 3. “Let’s ‘Do’ a Joint Venture”\u003c\/i\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cb\u003ePART II. THE TOOLS\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eChapter 6: Managerial Problem Solving and Decision Making\u003c\/b\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eProblem Analysis and Decision Making\u003c\/li\u003e\n\u003cli\u003eProblem Solving\u003c\/li\u003e\n\u003cli\u003eProcess and Model\u003c\/li\u003e\n\u003cli\u003eInfluencing Problem Solving and Decision Making Unilateral and Group Problem Solving\u003c\/li\u003e\n\u003cli\u003eProblem-Solving and Decision-Making Styles\u003c\/li\u003e\n\u003c\/ul\u003e\u003cul\u003e\n\u003cli\u003e\u003ci\u003eCase Study 1. The Nursing Assistant\u003c\/i\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ci\u003eCase Study 2. The New Charge Nurse\u003c\/i\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ci\u003eCase Study 3. Chris’s New Baby\u003c\/i\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cb\u003eChapter 7: Financial Management\u003c\/b\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eOrganization of Financial Management\u003c\/li\u003e\n\u003cli\u003eHealthcare Financial Accounting\u003c\/li\u003e\n\u003cli\u003eCost Accounting\u003c\/li\u003e\n\u003cli\u003eReimbursement\u003c\/li\u003e\n\u003cli\u003eWorking Capital\u003c\/li\u003e\n\u003cli\u003eResource Allocation\u003c\/li\u003e\n\u003c\/ul\u003e\u003cul\u003e\n\u003cli\u003e\u003ci\u003eCase Study 1. Calculating Net Patient Services Revenue\u003c\/i\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ci\u003eCase Study 2. Calculating Bad Debt Expense\u003c\/i\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ci\u003eCase Study 3. Analyzing Financial Statements\u003c\/i\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ci\u003eCase Study 4. Break-even Analysis for a Capitated Contract\u003c\/i\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ci\u003eCase Study 5. Your Organization’s Path to the Second Curve: Integration and Transformation\u003c\/i\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ci\u003eCase Study 6. Economic Order Quantity and Total Cost\u003c\/i\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cb\u003eChapter 8: The Quality Imperative: Implementation\u003c\/b\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eUndertaking Process Improvement\u003c\/li\u003e\n\u003cli\u003eOther Improvement Methodologies\u003c\/li\u003e\n\u003cli\u003eImprovement and Problem Solving\u003c\/li\u003e\n\u003cli\u003eStatistical Process Control (SPC)\u003c\/li\u003e\n\u003cli\u003eTools for Improvement\u003c\/li\u003e\n\u003cli\u003eProductivity and Productivity Improvement\u003c\/li\u003e\n\u003cli\u003eLIPs and CQI\u003c\/li\u003e\n\u003cli\u003ePatient and Staff Safety in Healthcare\u003c\/li\u003e\n\u003cli\u003eQI Methods Useful in Patient and Staff Safety\u003c\/li\u003e\n\u003cli\u003eOverlap of Patient and Staff Safety\u003c\/li\u003e\n\u003cli\u003eSustainability\u003c\/li\u003e\n\u003c\/ul\u003e\u003cul\u003e\n\u003cli\u003e\u003ci\u003eCase Study 1. The Carbondale Clinic\u003c\/i\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ci\u003eCase Study 2. Respiratory Pandemic and the Hospital\u003c\/i\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ci\u003eCase Study 3. Infections—CLABSI\u003c\/i\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ci\u003eCase Study 4. Sharps Injuries\u003c\/i\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ci\u003eCase Study 5. Violence in the Workplace\u003c\/i\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cb\u003eChapter 9: Communicating\u003c\/b\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eCommunicating Is Key to Effective Stakeholder Relations Communication Process Model\u003c\/li\u003e\n\u003cli\u003eBarriers to Effective Communication\u003c\/li\u003e\n\u003cli\u003eFlow of Intraorganizational Communication\u003c\/li\u003e\n\u003cli\u003eCommunicating with External Stakeholders\u003c\/li\u003e\n\u003cli\u003eSpecial Situations of Communicating with External Stakeholders\u003c\/li\u003e\n\u003cli\u003eSpecial Situations of Communicating with Internal Stakeholders\u003c\/li\u003e\n\u003c\/ul\u003e\u003cul\u003e\n\u003cli\u003e\u003ci\u003eCase Study 1. How Much Should We Say?\u003c\/i\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ci\u003eCase Study 2. Getting Help When Needed\u003c\/i\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ci\u003eCase Study 3. Adding Verbal Orders to Written Orders\u003c\/i\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cb\u003ePART III. THE APPLICATION\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eChapter 10: Planning\u003c\/b\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eStrategizing and Systems Theory\u003c\/li\u003e\n\u003cli\u003eStrategizing and Planning\u003c\/li\u003e\n\u003cli\u003eThe Strategizing Process\u003c\/li\u003e\n\u003cli\u003eSituational Analysis\u003c\/li\u003e\n\u003cli\u003eInternal Environmental Analysis\u003c\/li\u003e\n\u003cli\u003eExternal Environmental Analysis\u003c\/li\u003e\n\u003cli\u003eFormulating Strategy\u003c\/li\u003e\n\u003cli\u003eImplementing Strategy\u003c\/li\u003e\n\u003cli\u003eStrategic Control\u003c\/li\u003e\n\u003cli\u003eStrategic Marketing\u003c\/li\u003e\n\u003cli\u003eCore Concepts in Marketing\u003c\/li\u003e\n\u003cli\u003eExamples of Marketing Strategies\u003c\/li\u003e\n\u003cli\u003eStrategic Issues Management\u003c\/li\u003e\n\u003c\/ul\u003e\u003cul\u003e\n\u003cli\u003e\u003ci\u003eCase Study 1. No Time for Strategizing\u003c\/i\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ci\u003eCase Study 2. A Response to Change\u003c\/i\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ci\u003eCase Study 3. HSO Strategic Assessment\u003c\/i\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cb\u003eChapter 11: Organizing\u003c\/b\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eDesigning the Organization\u003c\/li\u003e\n\u003cli\u003eCulture and Values\u003c\/li\u003e\n\u003cli\u003eTheoretical Background\u003c\/li\u003e\n\u003cli\u003eFormal and Informal Organizations\u003c\/li\u003e\n\u003cli\u003eDesigning Interorganizational Relationships\u003c\/li\u003e\n\u003cli\u003eThe Triad of Key HSO Components\u003c\/li\u003e\n\u003cli\u003eOrganization of Select HSOs\u003c\/li\u003e\n\u003cli\u003eDiversification in HSOs and HSs\u003c\/li\u003e\n\u003cli\u003eThe HSO\/HS Environment\u003c\/li\u003e\n\u003c\/ul\u003e\u003cul\u003e\n\u003cli\u003e\u003ci\u003eCase Study 1. The Clinical Staff\u003c\/i\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ci\u003eCase Study 2. State Allocation Decisions—Centralize or Decentralize\u003c\/i\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ci\u003eCase Study 3. Physicians’ Unprofessional Behavior\u003c\/i\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ci\u003eCase Study 6. CEO Salary versus Patient Care\u003c\/i\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cb\u003eChapter 12: Staffing\u003c\/b\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eBackground\u003c\/li\u003e\n\u003cli\u003eStaffing\u003c\/li\u003e\n\u003cli\u003eHRM Activities\u003c\/li\u003e\n\u003cli\u003eLabor Relations Law and Unionization\u003c\/li\u003e\n\u003cli\u003eSelf-service HR\u003c\/li\u003e\n\u003cli\u003eForeign Workers\u003c\/li\u003e\n\u003cli\u003eTeams\u003c\/li\u003e\n\u003cli\u003eVirtual Workforce\u003c\/li\u003e\n\u003cli\u003eSocial Media in the Workplace and in HR\u003c\/li\u003e\n\u003cli\u003ePersonality Testing\u003c\/li\u003e\n\u003cli\u003eOutsourcing Some HRM\u003c\/li\u003e\n\u003c\/ul\u003e\u003cul\u003e\n\u003cli\u003e\u003ci\u003eCase Study 1. Today’s Workforce\u003c\/i\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ci\u003eCase Study 2. The Photographer Who Posed as a Gynecologist\u003c\/i\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ci\u003eCase Study 3. Doctor of Death\u003c\/i\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ci\u003eCase Study 4. Let the Punishment Fit the Crime\u003c\/i\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cb\u003eChapter 13: Directing\u003c\/b\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eDirecting as Leading: Defined and Modeled\u003c\/li\u003e\n\u003cli\u003eWork of Managers\u003c\/li\u003e\n\u003cli\u003eManagement Functions, Skills, Roles, and Competencies\u003c\/li\u003e\n\u003cli\u003eManagers and Leaders: Are They Different?\u003c\/li\u003e\n\u003cli\u003eEthical Responsibilities of Leaders\u003c\/li\u003e\n\u003cli\u003ePower and Influence in Leading\u003c\/li\u003e\n\u003cli\u003eMotivation Defined and Modeled\u003c\/li\u003e\n\u003cli\u003eConclusions About Power, Influence, and Motivation in Leading\u003c\/li\u003e\n\u003cli\u003eApproaches to Understanding Leadership\u003c\/li\u003e\n\u003cli\u003eToward an Integrative Approach to Effective Leading\u003c\/li\u003e\n\u003c\/ul\u003e\u003cul\u003e\n\u003cli\u003e\u003ci\u003eCase Study 1. Healthcare Executives’ Responsibility to Their Communities\u003c\/i\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ci\u003eCase Study 2. The Young Associate’s Dilemma\u003c\/i\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ci\u003eCase Study 3. Ethical Aspects of Leadership\u003c\/i\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ci\u003eCase Study 4. Reluctant Leader\u003c\/i\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cb\u003eChapter 14: Controlling\u003c\/b\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eMonitoring (Control) and Intervention Points Control Model\u003c\/li\u003e\n\u003cli\u003eLevels of Control\u003c\/li\u003e\n\u003cli\u003eControl Considerations\u003c\/li\u003e\n\u003cli\u003eControl and CQI\u003c\/li\u003e\n\u003cli\u003eControl and Problem Solving\u003c\/li\u003e\n\u003cli\u003eControl and Information Systems\u003c\/li\u003e\n\u003cli\u003eRM and Quality Improvement\u003c\/li\u003e\n\u003cli\u003eHealthcare and Public Health Emergency Preparedness Control Methods\u003c\/li\u003e\n\u003cli\u003eProject Management\u003c\/li\u003e\n\u003c\/ul\u003e\u003cul\u003e\n\u003cli\u003e\u003ci\u003eCase Study 1. Centralized Printers\u003c\/i\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ci\u003eCase Study 2. Healthcare Emergency Preparedness\u003c\/i\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ci\u003eCase Study 6. Placing Imaging Services to Support ED Operations\u003c\/i\u003e\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Health Professions Press,U.S.","offers":[{"title":"Default Title","offer_id":49536233144663,"sku":"9781938870903","price":147.2,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781938870903.jpg?v=1731901509","url":"https:\/\/bookcurl.com\/products\/managing-health-services-organizations-and-systems-9781938870903","provider":"Book Curl","version":"1.0","type":"link"}