{"product_id":"managing-electronic-records-9781118218297","title":"Managing Electronic Records","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eThe ultimate guide to electronic records management, featuring a collaboration of expert practitioners including over 400 cited references documenting today''s global trends, standards, and best practices\u003c\/b\u003e  \u003cp\u003eNearly all business records created today are electronic, and are increasing in number at breathtaking rates, yet most organizations do not have the policies and technologies in place to effectively organize, search, protect, preserve, and produce these records. Authored by an internationally recognized expert on e-records in collaboration with leading subject matter experts worldwide, this authoritative text addresses the widest range of in-depth e-records topics available in a single volume.\u003c\/p\u003e \u003cp\u003eUsing guidance from information governance (IG) principles, the book covers methods and best practices for everything from new e-records inventorying techniques and retention schedule development, to taxonomy design, business process improvement, managing vital records, and lon\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eForeword xv\u003c\/p\u003e \u003cp\u003ePreface xvii\u003c\/p\u003e \u003cp\u003eAcknowledgments xix\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart one—E-Records Concepts 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1 E-Records Definitions, Business Drivers, and Benefits 3\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eRecords Management Business Rationale 5\u003c\/p\u003e \u003cp\u003eWhy Is Records Management So Challenging? 6\u003c\/p\u003e \u003cp\u003eBenefits of Electronic Records Management 7\u003c\/p\u003e \u003cp\u003eAdditional Intangible Benefits 8\u003c\/p\u003e \u003cp\u003eNotes 10\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2 Information Governance: The Crucial First Step 11\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eFirst, Better Policies; Then, Better Technology for Better Enforcement 12\u003c\/p\u003e \u003cp\u003eDefining Information Governance 13\u003c\/p\u003e \u003cp\u003eStakeholder Consultation Is Key 14\u003c\/p\u003e \u003cp\u003eAccountability Is Key 14\u003c\/p\u003e \u003cp\u003eWhy IG Is Good Business 15\u003c\/p\u003e \u003cp\u003eImpact of a Successful IG Program 16\u003c\/p\u003e \u003cp\u003eCritical Factors in an IG Program 16\u003c\/p\u003e \u003cp\u003eWho Should Determine IG Policies? 19\u003c\/p\u003e \u003cp\u003eNotes 20\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3 Generally Accepted Recordkeeping Principles ® 21\u003cbr\u003e \u003c\/b\u003e\u003ci\u003eCharmaine Brooks, CRM\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eGAR Principles 21\u003c\/p\u003e \u003cp\u003eAssessment and Improvement Roadmap 28\u003c\/p\u003e \u003cp\u003eGenerally Accepted Recordkeeping Principles ® Benchmarks 31\u003c\/p\u003e \u003cp\u003eNotes 34\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4 Managing E-Documents and Records 35\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eEnterprise Content Management 35\u003c\/p\u003e \u003cp\u003eDocument Management Principles 37\u003c\/p\u003e \u003cp\u003eElectronic Document Management Systems 38\u003c\/p\u003e \u003cp\u003eElectronic Records Management 39\u003c\/p\u003e \u003cp\u003eRecords Management Principles 40\u003c\/p\u003e \u003cp\u003eERM Principles in Detail 40\u003c\/p\u003e \u003cp\u003eNotes 51\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart two—E-Records Fundamentals 53\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5 Inventorying E-Records 55\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Generally Accepted Recordkeeping Principles ® 56\u003c\/p\u003e \u003cp\u003eE-Records Inventory Challenges 56\u003c\/p\u003e \u003cp\u003eRecords Inventory Purposes 57\u003c\/p\u003e \u003cp\u003eRecords Inventorying Steps 58\u003c\/p\u003e \u003cp\u003eUK Approach to the Records Inventorying Process 73\u003c\/p\u003e \u003cp\u003eAppraising the Value of Records 74\u003c\/p\u003e \u003cp\u003eEnsuring Adoption and Compliance of RM Policy 75\u003c\/p\u003e \u003cp\u003eNotes 77\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6 Taxonomy Development for E-Records 79\u003cbr\u003e \u003c\/b\u003e\u003ci\u003eBarb Blackburn, CRM, with Robert Smallwood; edited by Seth Earley\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eImportance of Navigation and Classification 81\u003c\/p\u003e \u003cp\u003eWhen Is a New Taxonomy Needed? 81\u003c\/p\u003e \u003cp\u003eTaxonomies Improve Search Results 82\u003c\/p\u003e \u003cp\u003eRecords Grouping Rationale 83\u003c\/p\u003e \u003cp\u003eBusiness Classification Scheme, File Plans, and Taxonomy 84\u003c\/p\u003e \u003cp\u003eClassification and Taxonomy 85\u003c\/p\u003e \u003cp\u003eMetadata and Taxonomy 85\u003c\/p\u003e \u003cp\u003ePrebuilt versus Custom Taxonomies 87\u003c\/p\u003e \u003cp\u003eControlled Vocabularies and Hierarchical Taxonomies 88\u003c\/p\u003e \u003cp\u003eThesaurus Use in Taxonomies 89\u003c\/p\u003e \u003cp\u003eTaxonomy Types 89\u003c\/p\u003e \u003cp\u003eWhich Taxonomy Type Should You Use? 94\u003c\/p\u003e \u003cp\u003eTaxonomy Project Planning 96\u003c\/p\u003e \u003cp\u003eLeveraging Subject Matter Experts 96\u003c\/p\u003e \u003cp\u003eGather Existing Information Sources 97\u003c\/p\u003e \u003cp\u003eDocument Inventory 98\u003c\/p\u003e \u003cp\u003eBusiness Process Analysis 99\u003c\/p\u003e \u003cp\u003eConstruct the Taxonomy 101\u003c\/p\u003e \u003cp\u003eWhat to Do with Items That Do Not Neatly Fit 102\u003c\/p\u003e \u003cp\u003eTaxonomy Testing: A Necessary Step 104\u003c\/p\u003e \u003cp\u003eTaxonomy Maintenance 105\u003c\/p\u003e \u003cp\u003eTaxonomy Management Tools for Continued Maintenance 106\u003c\/p\u003e \u003cp\u003eSocial Tagging and Folksonomies 106\u003c\/p\u003e \u003cp\u003eNotes 108\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7 Developing Retention Schedules for E-Records 111\u003cbr\u003e \u003c\/b\u003e\u003ci\u003eRobert Smallwood; edited by Paula Lederman, MLS\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eWhat Is a Records Retention Schedule? 112\u003c\/p\u003e \u003cp\u003eBenefits of a Retention Schedule 113\u003c\/p\u003e \u003cp\u003eGeneral Principles of Retention Scheduling 114\u003c\/p\u003e \u003cp\u003eDeveloping a Records Retention Schedule 115\u003c\/p\u003e \u003cp\u003eWhy Are Retention Schedules Needed? 115\u003c\/p\u003e \u003cp\u003eWhat Records Do You Have to Schedule? Inventory and Classification 117\u003c\/p\u003e \u003cp\u003eRationale for Records Groupings 119\u003c\/p\u003e \u003cp\u003eRecords Series Identification and Classification 119\u003c\/p\u003e \u003cp\u003eRetention of E-Mail Records 120\u003c\/p\u003e \u003cp\u003eHow Long Should You Keep Old E-Mail? 121\u003c\/p\u003e \u003cp\u003eDestructive Retention of E-Mail 121\u003c\/p\u003e \u003cp\u003eRecords Appraisal: Value Assessment and Prioritization 122\u003c\/p\u003e \u003cp\u003eLegal Requirements and Compliance Research 125\u003c\/p\u003e \u003cp\u003eEvent-Based Retention Scheduling for Disposition of E-Records 127\u003c\/p\u003e \u003cp\u003ePrerequisites for Event-Based Disposition 128\u003c\/p\u003e \u003cp\u003eFinal Disposition and Closure Criteria 129\u003c\/p\u003e \u003cp\u003eRetaining Transitory Records 130\u003c\/p\u003e \u003cp\u003eImplementation of the Retention Schedule and Disposal of Records 130\u003c\/p\u003e \u003cp\u003eOngoing Maintenance of the Retention Schedule 131\u003c\/p\u003e \u003cp\u003eAudit to Manage Compliance with the Retention Schedule 131\u003c\/p\u003e \u003cp\u003eNotes 133\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 8 Managing Vital E-Records 135\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDefining Vital Records 135\u003c\/p\u003e \u003cp\u003eTypes of Vital Records 136\u003c\/p\u003e \u003cp\u003eImpact of Losing Vital Records 137\u003c\/p\u003e \u003cp\u003eCreating, Implementing, and Maintaining a Vital Records Program 138\u003c\/p\u003e \u003cp\u003eImplementing Protective Procedures 141\u003c\/p\u003e \u003cp\u003eCloud Computing Offers a New Option 144\u003c\/p\u003e \u003cp\u003eAuditing the Vital Records Program 145\u003c\/p\u003e \u003cp\u003eAdditional Resources 146\u003c\/p\u003e \u003cp\u003eNotes 147\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 9 ERM Link to Business Process Improvement 149\u003cbr\u003e \u003c\/b\u003e\u003ci\u003eStephen Goodfellow, CRM\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eImproving Processes, Improving Quality 149\u003c\/p\u003e \u003cp\u003eSix Sigma 150\u003c\/p\u003e \u003cp\u003eLearning from the Failures of the Past 152\u003c\/p\u003e \u003cp\u003eTypical Components when Improving a Business Process 153\u003c\/p\u003e \u003cp\u003eBusiness Process and E-Records Link 154\u003c\/p\u003e \u003cp\u003eDocumenting Business Processes 154\u003c\/p\u003e \u003cp\u003eFirst Steps in Documenting a Process: Information Gathering 155\u003c\/p\u003e \u003cp\u003eCreating a Process Narrative 156\u003c\/p\u003e \u003cp\u003eFlowcharting 157\u003c\/p\u003e \u003cp\u003eProcess Analysis 158\u003c\/p\u003e \u003cp\u003eWorkflow 159\u003c\/p\u003e \u003cp\u003eE-Records Are Very Personal to People 160\u003c\/p\u003e \u003cp\u003eChange Management 161\u003c\/p\u003e \u003cp\u003eCommunicate, Communicate, Communicate 162\u003c\/p\u003e \u003cp\u003eFind the Source; Avoid the Cycle 163\u003c\/p\u003e \u003cp\u003eAvoid Scope-creep: Defining “The Project” and Its Scope 164\u003c\/p\u003e \u003cp\u003eChanging Processes Gets Personal 165\u003c\/p\u003e \u003cp\u003eNotes 167\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 10 Workflow and Business Process Management Software 169\u003cbr\u003e \u003c\/b\u003e\u003ci\u003eJon Pyke and Robert Smallwood\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eWorkflow Software 170\u003c\/p\u003e \u003cp\u003eBusiness Process Management Suites 171\u003c\/p\u003e \u003cp\u003eNotes 177\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart three—Information Delivery Platforms—Managing E-Records 179\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 11 Managing E-Mail and IM Records 181\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eEmployees Regularly Expose Organizations to E-Mail Risk 182\u003c\/p\u003e \u003cp\u003eE-Mail Polices Should Be Realistic and Technology Agnostic 183\u003c\/p\u003e \u003cp\u003eE-Record Retention: Fundamentally a Legal Issue 183\u003c\/p\u003e \u003cp\u003ePreserve E-Mail Integrity and Admissibility with Automatic Archiving 184\u003c\/p\u003e \u003cp\u003eInstant Messaging 186\u003c\/p\u003e \u003cp\u003eBest Practices for Business IM Use 187\u003c\/p\u003e \u003cp\u003eTechnology to Monitor IM 189\u003c\/p\u003e \u003cp\u003eTips for Safer IM 189\u003c\/p\u003e \u003cp\u003eNotes 191\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 12 Managing E-Records in the Cloud 193\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDefining Cloud Computing 194\u003c\/p\u003e \u003cp\u003eKey Characteristics of Cloud Computing 195\u003c\/p\u003e \u003cp\u003eWhat Cloud Computing Really Means 196\u003c\/p\u003e \u003cp\u003eCloud Deployment Models 196\u003c\/p\u003e \u003cp\u003eGreatest Security Threats to Cloud Computing 197\u003c\/p\u003e \u003cp\u003eIG Guidelines: Managing Documents and Records in the Cloud 204\u003c\/p\u003e \u003cp\u003eManaging E-Docs and Records in the Cloud: A Practical Approach 205\u003c\/p\u003e \u003cp\u003eLong-Term Content Migration Issues 206\u003c\/p\u003e \u003cp\u003eCloud Services Lack Basic Records Management Capabilities 207\u003c\/p\u003e \u003cp\u003eNotes 208\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 13 Managing Social Media Business Records 211\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eTypes of Social Media in Web 2.0 211\u003c\/p\u003e \u003cp\u003eAdditional Social Media Categories 212\u003c\/p\u003e \u003cp\u003eSocial Media in the Enterprise 213\u003c\/p\u003e \u003cp\u003eKey Ways Social Media Is Different from E-Mail and Instant Messaging 214\u003c\/p\u003e \u003cp\u003eBiggest Risks of Social Media 215\u003c\/p\u003e \u003cp\u003eLegal Risks of Social Media Posts 216\u003c\/p\u003e \u003cp\u003eTools to Archive Social Media 217\u003c\/p\u003e \u003cp\u003eIG Considerations for Social Media 219\u003c\/p\u003e \u003cp\u003eKey Social Media Policy Guidelines 219\u003c\/p\u003e \u003cp\u003eRecords Management Considerations for Social Media 220\u003c\/p\u003e \u003cp\u003eEmerging Best Practices for Managing Social Media Records 222\u003c\/p\u003e \u003cp\u003eNotes 223\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 14 SharePoint Governance for E-Records and Documents 225\u003cbr\u003e \u003c\/b\u003e\u003ci\u003eMonica Crocker, CRM, PMP; edited by Robert Smallwood\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eProcess Change, People Change 226\u003c\/p\u003e \u003cp\u003eWhere to Begin the Planning Process 227\u003c\/p\u003e \u003cp\u003eRecords Management Policy Considerations 231\u003c\/p\u003e \u003cp\u003eRoles and Responsibilities 231\u003c\/p\u003e \u003cp\u003eEstablish Processes 232\u003c\/p\u003e \u003cp\u003eTraining Plan 233\u003c\/p\u003e \u003cp\u003eCommunications Plan 233\u003c\/p\u003e \u003cp\u003eNotes 235\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart four—Technical Issues 237\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 15 International E-Records Standards 239\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBenefits of Standards 241\u003c\/p\u003e \u003cp\u003eMajor International Standards 242\u003c\/p\u003e \u003cp\u003eAdditional Guidance from ANSI, ARMA, AIIM, NIST, BSI 248\u003c\/p\u003e \u003cp\u003eMajor National and Regional ERM Standards 251\u003c\/p\u003e \u003cp\u003eOther National Standards 261\u003c\/p\u003e \u003cp\u003eWhere to Find More Information on ERM Standards 262\u003c\/p\u003e \u003cp\u003eNotes 264\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 16 Metadata Governance, Standards, and Strategies 271\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eTypes of Metadata 273\u003c\/p\u003e \u003cp\u003eCore Metadata Issues 273\u003c\/p\u003e \u003cp\u003eInternational Metadata Standards and Guidance 274\u003c\/p\u003e \u003cp\u003eNational Metadata Standards 277\u003c\/p\u003e \u003cp\u003eMetadata Strategies 280\u003c\/p\u003e \u003cp\u003eNotes 283\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 17 Long-Term Digital Preservation 285\u003cbr\u003e \u003c\/b\u003e\u003ci\u003eCharles M. Dollar and Lori J. Ashley\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eDefining Long-Term Digital Preservation 285\u003c\/p\u003e \u003cp\u003eKey Factors in Long-Term Digital Preservation 286\u003c\/p\u003e \u003cp\u003eThreats to Preserving Records 288\u003c\/p\u003e \u003cp\u003eDigital Preservation Standards 289\u003c\/p\u003e \u003cp\u003ePREMIS Preservation Metadata Standard 296\u003c\/p\u003e \u003cp\u003eRecommended Open Standard Technology Neutral Formats 297\u003c\/p\u003e \u003cp\u003eDigital Preservation Requirements 301\u003c\/p\u003e \u003cp\u003eLong-Term Digital Preservation Capability Maturity Model ® 301\u003c\/p\u003e \u003cp\u003eScope of the Capability Maturity Model 304\u003c\/p\u003e \u003cp\u003eDigital Preservation Capability Performance Metrics 309\u003c\/p\u003e \u003cp\u003eDigital Preservation Strategies and Techniques 309\u003c\/p\u003e \u003cp\u003eEvolving Marketplace 312\u003c\/p\u003e \u003cp\u003eLooking Forward 312\u003c\/p\u003e \u003cp\u003eNotes 314\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 18 Storage and Hardware Considerations 317\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Onslaught of “Big Data” 317\u003c\/p\u003e \u003cp\u003eBasic Types of Computer Storage 318\u003c\/p\u003e \u003cp\u003eToday’s E-Records Storage Solutions 319\u003c\/p\u003e \u003cp\u003eNonerasable Nonrewritable Requirement for Securities Broker-Dealers 319\u003c\/p\u003e \u003cp\u003eNonalterable Media Helps Meet Regulations in Healthcare and Other Industries 320\u003c\/p\u003e \u003cp\u003eNotes 321\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart five—Project and Program Management Issues 323\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 19 E-Records Project Planning and Program Management Issues 325\u003cbr\u003e \u003c\/b\u003e\u003ci\u003eRobert Smallwood; edited by Monica Crocker, CRM, PMP\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eAvoiding Problems 326\u003c\/p\u003e \u003cp\u003eCommunication Is Key 327\u003c\/p\u003e \u003cp\u003eGetting an Early Win 327\u003c\/p\u003e \u003cp\u003eSelecting the Right Team Members 329\u003c\/p\u003e \u003cp\u003eProject Charter 329\u003c\/p\u003e \u003cp\u003eStandards in Project Management 330\u003c\/p\u003e \u003cp\u003eProject Management Methodologies 330\u003c\/p\u003e \u003cp\u003eDetermining the Best Approach 335\u003c\/p\u003e \u003cp\u003eMoving to an Ongoing Program 335\u003c\/p\u003e \u003cp\u003eMonitoring and Accountability 335\u003c\/p\u003e \u003cp\u003eContinuous Process Improvement 336\u003c\/p\u003e \u003cp\u003eWhy Continuous Improvement Is Needed 336\u003c\/p\u003e \u003cp\u003eNotes 338\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 20 Building the Business Case to Justify an ERM Program 341\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDetermine What Will Fly in Your Organization 341\u003c\/p\u003e \u003cp\u003eStrategic Business Drivers for Project Justification 342\u003c\/p\u003e \u003cp\u003eBenefits of Electronic Records Management 344\u003c\/p\u003e \u003cp\u003ePresenting the Business Case 346\u003c\/p\u003e \u003cp\u003eNotes 347\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 21 Securing Executive Sponsorship 349\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eExecutive Sponsor Role 350\u003c\/p\u003e \u003cp\u003eProject Manager: Key Tasks 350\u003c\/p\u003e \u003cp\u003eIt’s the Little Things 352\u003c\/p\u003e \u003cp\u003eEvolving Role of the Executive Sponsor 352\u003c\/p\u003e \u003cp\u003eNotes 353\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 22 Procurement Governance: The Buying Process 355\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eEvaluation and Selection Process: RFI, RFP, or RFQ? 355\u003c\/p\u003e \u003cp\u003eEvaluating Software Providers: Key Criteria 361\u003c\/p\u003e \u003cp\u003eNegotiating Contracts: Ensuring the Decision 366\u003c\/p\u003e \u003cp\u003eMore Contract Caveats 369\u003c\/p\u003e \u003cp\u003eHow to Pick a Consulting Firm: Evaluation Criteria 369\u003c\/p\u003e \u003cp\u003eNotes 372\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 23 Best Practices for Electronic Records Management 373\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDetailed ERM Best Practices 376\u003c\/p\u003e \u003cp\u003eConclusion 377\u003c\/p\u003e \u003cp\u003eNotes 378\u003c\/p\u003e \u003cp\u003eAppendix A Laws and Major Regulations Related to Records Management 379\u003c\/p\u003e \u003cp\u003eAppendix B Listing of Technology and Service Providers 391\u003c\/p\u003e \u003cp\u003eAppendix C Trends in Electronic Medical Records Technology 399\u003cbr\u003e \u003ci\u003eJohn W. Orth\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eGlossary 411\u003c\/p\u003e \u003cp\u003eAbout the Author 425\u003c\/p\u003e \u003cp\u003eAbout the Major Contributors 427\u003c\/p\u003e \u003cp\u003eIndex 429\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49406841815383,"sku":"9781118218297","price":101.25,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781118218297.jpg?v=1730497305","url":"https:\/\/bookcurl.com\/products\/managing-electronic-records-9781118218297","provider":"Book Curl","version":"1.0","type":"link"}