{"product_id":"managing-client-emotions-in-forensic-accounting-and-fraud-investigation-9781119471493","title":"Managing Client Emotions in Forensic Accounting","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eManage client emotions in forensic accounting and fraud investigations While many resources exist that outline the primary functional aspects of conducting a forensic accounting or fraud investigation, this book is the first of its kind in addressing the significance of client emotions during investigations and how important the management of those emotions is to the investigation as a whole. Forensic accounting expert Stephen Pedneault has nearly 30 years of experience conducting such fraud investigations, and has become an expert in this form of holistic engagement management. In this comprehensive resource, Pedneault shares his real-world experiences to help the reader understand exactly what role client emotions can play in a fraud investigation, and how to acknowledge and address the emotions of all parties right from the start.    Included in the book are pragmatic strategies for managing emotions throughout an engagement, starting with the initial client meeting. Readers will al\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003ePreface ix\u003c\/p\u003e \u003cp\u003eAcknowledgements xi\u003c\/p\u003e \u003cp\u003eAbout the Author xiii\u003c\/p\u003e \u003cp\u003eIntroduction 1\u003c\/p\u003e \u003cp\u003ePART I: WHY ADDRESS CLIENT EMOTIONS? 3\u003c\/p\u003e \u003cp\u003eChapter 1: Encountering Client Emotions 5\u003c\/p\u003e \u003cp\u003eChapter 2: Choose to Address Client Emotions 17\u003c\/p\u003e \u003cp\u003eChapter 3: Complicating Factors 29\u003c\/p\u003e \u003cp\u003ePART II: WHAT EMOTIONS WILL BE ENCOUNTERED? 49\u003c\/p\u003e \u003cp\u003eChapter 4: Identifying Client Emotions 51\u003c\/p\u003e \u003cp\u003eChapter 5: Identifying Client Emotions 71\u003c\/p\u003e \u003cp\u003eChapter 6: Identifying Client Emotions 87\u003c\/p\u003e \u003cp\u003eChapter 7: Suicide 109\u003c\/p\u003e \u003cp\u003eChapter 8: Stages of Grief and Magical Thinking 123\u003c\/p\u003e \u003cp\u003ePART III: CLIENT EMOTIONS: STRATEGIES TOWARD SUCCESS 137\u003c\/p\u003e \u003cp\u003eChapter 9: Preparing for Client Emotions 139\u003c\/p\u003e \u003cp\u003eChapter 10: Managing Client Emotions 157\u003c\/p\u003e \u003cp\u003eChapter 11: Reacting to Client Emotions 169\u003c\/p\u003e \u003cp\u003eChapter 12: Final Thoughts 185\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49407061426519,"sku":"9781119471493","price":30.39,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781119471493.jpg?v=1730498038","url":"https:\/\/bookcurl.com\/products\/managing-client-emotions-in-forensic-accounting-and-fraud-investigation-9781119471493","provider":"Book Curl","version":"1.0","type":"link"}