{"product_id":"managing-business-performance-the-science-and-the-art-9781119025672","title":"Managing Business Performance  the Science and","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eMotivate, engage, and achieve lasting success with more effective performance management    Managing Business Performance offers a unique blueprint for achieving organisational excellence through improved productivity, efficiency, engagement, and morale.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003ePreface xiii\u003c\/p\u003e \u003cp\u003eAcknowledgements xv\u003c\/p\u003e \u003cp\u003eAbout the Author xix\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart One Introduction\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1 Prologue 3\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e1.1 Background to this book 4\u003c\/p\u003e \u003cp\u003e1.2 Motivation and principles 10\u003c\/p\u003e \u003cp\u003e1.3 Who is this book for? 11\u003c\/p\u003e \u003cp\u003e1.4 Structure of the book 12\u003c\/p\u003e \u003cp\u003eReferences 13\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2 A Short History of Performance Measurement and Management 15\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e2.1 Beginnings 16\u003c\/p\u003e \u003cp\u003e2.2 Performance measurement revolution 19\u003c\/p\u003e \u003cp\u003e2.3 Performance measurement from different perspectives 24\u003c\/p\u003e \u003cp\u003e2.4 Performance management 26\u003c\/p\u003e \u003cp\u003e2.5 Balancing the \u003ci\u003escience \u003c\/i\u003ewith the \u003ci\u003eart \u003c\/i\u003e27\u003c\/p\u003e \u003cp\u003e2.6 Future challenges 29\u003c\/p\u003e \u003cp\u003eReferences 33\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart Two The Science\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3 What Are We Managing? 37\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e3.1 Everyone has a different view 38\u003c\/p\u003e \u003cp\u003e3.2 How do companies compete? 42\u003c\/p\u003e \u003cp\u003e3.3 Value streams – focused business units that create value 46\u003c\/p\u003e \u003cp\u003e3.4 Business processes – the universal building blocks 53\u003c\/p\u003e \u003cp\u003e3.5 Managerial processes – thinking about the future 57\u003c\/p\u003e \u003cp\u003e3.6 Support processes – serving to create value 58\u003c\/p\u003e \u003cp\u003e3.7 Anatomy of an organisation – the universal competitive structure 59\u003c\/p\u003e \u003cp\u003e3.8 Summary 60\u003c\/p\u003e \u003cp\u003eReferences 62\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4 Understanding and Managing Business Processes 63\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e4.1 Purpose and flow 64\u003c\/p\u003e \u003cp\u003e4.2 What flows through the process? 66\u003c\/p\u003e \u003cp\u003e4.3 Anatomy of a process 67\u003c\/p\u003e \u003cp\u003e4.4 Understanding what affects flow 68\u003c\/p\u003e \u003cp\u003e4.5 Measuring process performance 72\u003c\/p\u003e \u003cp\u003e4.6 Summary 76\u003c\/p\u003e \u003cp\u003eReference 78\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5 Measuring Performance 79\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e5.1 Do we need measures? 80\u003c\/p\u003e \u003cp\u003e5.2 Developing a performance measurement system 82\u003c\/p\u003e \u003cp\u003e5.3 Communicating with measures 82\u003c\/p\u003e \u003cp\u003e5.4 Scorecards, cockpits, dashboards and war-rooms 91\u003c\/p\u003e \u003cp\u003e5.5 Creating effective visual performance measurement and management systems 101\u003c\/p\u003e \u003cp\u003e5.6 Reviewing performance 108\u003c\/p\u003e \u003cp\u003e5.7 Summary 110\u003c\/p\u003e \u003cp\u003eReference 112\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6 Summary: The Science of Managing Business Performance 113\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart Three The Art\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7 Drivers of Performance 119\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e7.1 Measures of business performance 120\u003c\/p\u003e \u003cp\u003e7.2 Managing performance for the short-term (up to 2 years) 121\u003c\/p\u003e \u003cp\u003e7.3 Managing performance for the medium-term (2 to 5 years) 124\u003c\/p\u003e \u003cp\u003e7.4 Managing performance for the long-term (5+ years) 129\u003c\/p\u003e \u003cp\u003e7.5 Summary 131\u003c\/p\u003e \u003cp\u003eReferences 131\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 8 Capabilities, Culture and Performance 133\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e8.1 Understanding organisational capabilities 135\u003c\/p\u003e \u003cp\u003e8.2 How do organisational capabilities develop? 137\u003c\/p\u003e \u003cp\u003e8.3 Learning to learn 139\u003c\/p\u003e \u003cp\u003e8.4 Managing organisational capabilities and culture 145\u003c\/p\u003e \u003cp\u003e8.5 Summary 149\u003c\/p\u003e \u003cp\u003eReference 150\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 9 The People Component 151\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e9.1 What kind of organisation would you like to work in? 153\u003c\/p\u003e \u003cp\u003e9.2 The people component 155\u003c\/p\u003e \u003cp\u003e9.3 What motivates people? 156\u003c\/p\u003e \u003cp\u003e9.4 What needs to change? 160\u003c\/p\u003e \u003cp\u003e9.5 Summary 166\u003c\/p\u003e \u003cp\u003eReferences 166\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 10 Balancing Organisational Controls 169\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e10.1 What is the right balance? 170\u003c\/p\u003e \u003cp\u003e10.2 What happens when we get the balance wrong? 172\u003c\/p\u003e \u003cp\u003e10.3 Understanding the interplay between performance measurement and performance management 180\u003c\/p\u003e \u003cp\u003e10.4 Balancing organisational controls: Do’s and don’ts 186\u003c\/p\u003e \u003cp\u003e10.5 Summary 190\u003c\/p\u003e \u003cp\u003eReferences 190\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 11 Summary: The Art of Managing Business Performance 191\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart Four Effective Interventions\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 12 Designing Effective Interventions 197\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e12.1 A systems approach 198\u003c\/p\u003e \u003cp\u003e12.2 The organisation as a system 200\u003c\/p\u003e \u003cp\u003e12.3 Who will decide what needs to change and how? 203\u003c\/p\u003e \u003cp\u003e12.4 Technical vs. social intervention 205\u003c\/p\u003e \u003cp\u003e12.5 What to change? 209\u003c\/p\u003e \u003cp\u003e12.6 Finding the trim-tab 213\u003c\/p\u003e \u003cp\u003e12.7 Summary 218\u003c\/p\u003e \u003cp\u003eReferences 220\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 13 Delivering Effective Interventions 221\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e13.1 Balancing short-term results with drivers of long-term sustainable performance 222\u003c\/p\u003e \u003cp\u003e13.2 Planning and monitoring interventions 227\u003c\/p\u003e \u003cp\u003e13.3 Joined-up thinking 230\u003c\/p\u003e \u003cp\u003e13.4 Milestones: One big step at a time 232\u003c\/p\u003e \u003cp\u003e13.5 Making improvement part of the day job 232\u003c\/p\u003e \u003cp\u003e13.6 Summary 235\u003c\/p\u003e \u003cp\u003eReferences 236\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 14 Epilogue 237\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e14.1 It’s all about balance and harmony 238\u003c\/p\u003e \u003cp\u003e14.2 Learning the right balance 239\u003c\/p\u003e \u003cp\u003e14.3 Where do we start? 240\u003c\/p\u003e \u003cp\u003eReference 240\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 15 The Book in a Nutshell 241\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e15.1 Part One – Introduction 242\u003c\/p\u003e \u003cp\u003e15.2 Part Two – The Science 242\u003c\/p\u003e \u003cp\u003e15.3 Part Three – The Art 244\u003c\/p\u003e \u003cp\u003e15.4 Part Four – Effective Interventions 246\u003c\/p\u003e \u003cp\u003e15.5 Conclusions 249\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAppendices\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAppendix A Overview of Popular Performance Measurement Models and Frameworks 253\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eA.1 DuPont model 254\u003c\/p\u003e \u003cp\u003eA.2 The Performance Measurement Matrix (PMM) 254\u003c\/p\u003e \u003cp\u003eA.3 The Performance Measurement Questionnaire (PMQ) 255\u003c\/p\u003e \u003cp\u003eA.4 The Results and Determinants Framework 255\u003c\/p\u003e \u003cp\u003eA.5 The Strategic Measurement Analysis and Reporting Technique (SMART) 256\u003c\/p\u003e \u003cp\u003eA.6 The Cambridge Performance Measurement Design Process 257\u003c\/p\u003e \u003cp\u003eA.7 The Pyramid of Organisational Development 258\u003c\/p\u003e \u003cp\u003eA.8 Integrated Performance Measurement System (IPMS) reference model 258\u003c\/p\u003e \u003cp\u003eA.9 The Business Excellence model of the European Foundation for Quality Management (EFQM) 259\u003c\/p\u003e \u003cp\u003eA.10 The Performance Prism 261\u003c\/p\u003e \u003cp\u003eReferences 262\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAppendix B Common Performance Measures 263\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eB.1 Financially focused measures 264\u003c\/p\u003e \u003cp\u003eB.2 Customer-focused measures 264\u003c\/p\u003e \u003cp\u003eB.3 Internal process-focused measures 265\u003c\/p\u003e \u003cp\u003eB.4 Learning and growth-focused measures 267\u003c\/p\u003e \u003cp\u003eB.5 Advanced Performance Institute and Bernard Marr’s 25 measures that every manager should know 268\u003c\/p\u003e \u003cp\u003eB.6 Oliver Wight International and the ABCD checklist for business excellence 269\u003c\/p\u003e \u003cp\u003eB.7 Supply Chain Operations Reference (SCOR) model 270\u003c\/p\u003e \u003cp\u003eReferences 271\u003c\/p\u003e \u003cp\u003eIndex 273\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49406968856919,"sku":"9781119025672","price":36.05,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781119025672.jpg?v=1730497731","url":"https:\/\/bookcurl.com\/products\/managing-business-performance-the-science-and-the-art-9781119025672","provider":"Book Curl","version":"1.0","type":"link"}