{"product_id":"management-total-quality-in-a-global-environment-9781557866110","title":"Management: Total Quality in a Global Environment","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eThis introductory text for management students is exceptional in that it integrates quality as a theme throughout. Features include: * 18 chapters, making this text manageable for a one-semester course * Examples from over 125 international companies * Icons in the margins distinguishing US-based and none US-based company examples * Cases with TQM applications integrated throughout each chapter * A quality, international, ethics, and diversity exhibit in each chapter * Experiential learning excercises in each chapter * Critical thinking questions at the end of each major section within each chapter * Chapter summaries\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\"I would adopt the text because it does a much better job of marrying the principles of management with the issue of total quality control than any text I have found. Stahl does an excellent job in both style and coverage.\" \u003ci\u003e Fred T. Whitman, Mary Washington College \u003c\/i\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cb\u003ePart I: Management Today:\u003c\/b\u003e. \u003cp\u003e1. Managers and Organizations Today.\u003c\/p\u003e \u003cp\u003e2. The Evolution Toward Total Quality Management.\u003c\/p\u003e \u003cp\u003e3. International Competition and Management.\u003c\/p\u003e \u003cp\u003e4. Managerial Ethics and Corporate Social Responsibility.\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart II: Planning and Strategic Management for Customer Value:\u003c\/b\u003e.\u003c\/p\u003e \u003cp\u003e5. Decision Making, Problem Solving and Continuous Improvement.\u003c\/p\u003e \u003cp\u003e6. Corporate and Competitive Strategy.\u003c\/p\u003e \u003cp\u003e7. Customer Value Strategy.\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart III: Organizing for Total Quality:\u003c\/b\u003e.\u003c\/p\u003e \u003cp\u003e8. Organizational Structure and Design.\u003c\/p\u003e \u003cp\u003e9. Managing Human Resource Systems.\u003c\/p\u003e \u003cp\u003e10. Organizational Culture and Change.\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart IV: Behavioral Processes:\u003c\/b\u003e.\u003c\/p\u003e \u003cp\u003e11. Leadership.\u003c\/p\u003e \u003cp\u003e12. Motivation.\u003c\/p\u003e \u003cp\u003e13. Communication.\u003c\/p\u003e \u003cp\u003e14. Teams and Groups.\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart V: Control and Systems Improvement:\u003c\/b\u003e.\u003c\/p\u003e \u003cp\u003e15. Statistical and Other Quality Tools for Systems Improvement.\u003c\/p\u003e \u003cp\u003e16. Management Information Systems.\u003c\/p\u003e \u003cp\u003e17. Managing Technology and Technological Change.\u003c\/p\u003e \u003cp\u003e18. Operations Management for Control and Improvement.\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":51456110461271,"sku":"9781557866110","price":25.49,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781557866110.jpg?v=1755033835","url":"https:\/\/bookcurl.com\/products\/management-total-quality-in-a-global-environment-9781557866110","provider":"Book Curl","version":"1.0","type":"link"}