{"product_id":"making-hostile-words-harmless-9780470281949","title":"Making Hostile Words Harmless","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eInfused with wisdom and a strong dose of humor, \u003ci\u003eMaking Hostile Words Harmless\u003c\/i\u003e offers therapists and their clients a unique collection of effective exercises and bully-busting responses guaranteed to diffuse difficult exchanges. Filled with helpful tools, the book uses the martial art of Aikido, or the ''way of harmony'' to teach the ''verbal arts'' of confirming, inquiring, understanding, and evoking.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eCase Stories xi\u003c\/p\u003e \u003cp\u003eIntroduction xiii\u003c\/p\u003e \u003cp\u003eAcknowledgments xxi\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1 Difficult People and the Art of Aikidō 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eMartial Arts—East Does Not Meet West 2\u003c\/p\u003e \u003cp\u003eVerbal Arts 3\u003c\/p\u003e \u003cp\u003eInstinctual Reactions 4\u003c\/p\u003e \u003cp\u003eTurning the Spotlight 5\u003c\/p\u003e \u003cp\u003eResponse versus Reaction 6\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2 Acting as If—The Art of Confirming 9\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhat and Why of Confirming 10\u003c\/p\u003e \u003cp\u003eArt of Agreement 11\u003c\/p\u003e \u003cp\u003eSpeak It as You Want It 13\u003c\/p\u003e \u003cp\u003eCounting on Compliments 16\u003c\/p\u003e \u003cp\u003eDrama Is Worth a Thousand Words 22\u003c\/p\u003e \u003cp\u003eReverse Resistance with Psychology 24\u003c\/p\u003e \u003cp\u003eExercise 25\u003c\/p\u003e \u003cp\u003eAll-Purpose Confirmations 27\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3 Asking Questions—The Art of Inquiry 31\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDialogues 32\u003c\/p\u003e \u003cp\u003ePseudoquestions 34\u003c\/p\u003e \u003cp\u003eAsking Questions to Avoid Assumptions 35\u003c\/p\u003e \u003cp\u003eAsking Hidden Questions to Promote Contemplation 37\u003c\/p\u003e \u003cp\u003eSpotlight Effect 38\u003c\/p\u003e \u003cp\u003eAsking Questions to Prevent Prying 39\u003c\/p\u003e \u003cp\u003eAsking Questions to Evoke Inquiry 41\u003c\/p\u003e \u003cp\u003eAsking Questions that Give People a False Choice 44\u003c\/p\u003e \u003cp\u003eAsking Questions that Predict Success 46\u003c\/p\u003e \u003cp\u003eExercise 47\u003c\/p\u003e \u003cp\u003eAll-Purpose Questions 49\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4 Active Listening—The Art of Understanding 51\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eHow Listening Became Active 52\u003c\/p\u003e \u003cp\u003eTherapeutic Triangles—Reflect Harsh Words Away from Targets 58\u003c\/p\u003e \u003cp\u003eNarrating Behavior and Diction 59\u003c\/p\u003e \u003cp\u003eNaming the Game 61\u003c\/p\u003e \u003cp\u003eFilial Therapy Narrations 62\u003c\/p\u003e \u003cp\u003eRefinement of Active Listening 64\u003c\/p\u003e \u003cp\u003eActive Listening Add-Ons 65\u003c\/p\u003e \u003cp\u003eActive Listening for Empowerment 67\u003c\/p\u003e \u003cp\u003eExercise 71\u003c\/p\u003e \u003cp\u003eAdvantages of Active Listening 73\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5 Hypnosis and Humor—The Art of Evoking 75\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eModern Hypnotherapy 76\u003c\/p\u003e \u003cp\u003eHypnotic Basics in the Verbal Arts 78\u003c\/p\u003e \u003cp\u003eAdvanced Hypnotic Patterns 79\u003c\/p\u003e \u003cp\u003eExercise 95\u003c\/p\u003e \u003cp\u003eComedy Connection 97\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6 Taking a Stand by Opposing 101\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e‘‘I’’ Position 102\u003c\/p\u003e \u003cp\u003eTaking a Stand Effortlessly 103\u003c\/p\u003e \u003cp\u003eDisagreeing Effortlessly 108\u003c\/p\u003e \u003cp\u003eHandling a Backlash 109\u003c\/p\u003e \u003cp\u003eBuber Takes a Stand 111\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7 Teaching Positive Speaking to Clients 115\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003ePositive Speaking Training Steps 115\u003c\/p\u003e \u003cp\u003eAikidō Cross Training (Step 5) 117\u003c\/p\u003e \u003cp\u003ePositive Speaking for Interpersonal Issues 118\u003c\/p\u003e \u003cp\u003eInterference from Inner Bullies 120\u003c\/p\u003e \u003cp\u003eLimits of Positive Speaking 122\u003c\/p\u003e \u003cp\u003eGoals of Positive Speaking 124\u003c\/p\u003e \u003cp\u003eMaintaining Balance with High-Wire Families 125\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 8 Workshops on Positive Speaking 129\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBonus: For Practice or Presentations 130\u003c\/p\u003e \u003cp\u003ePossible Workshop Titles 130\u003c\/p\u003e \u003cp\u003eProgram Description 131\u003c\/p\u003e \u003cp\u003eLearning Objectives 132\u003c\/p\u003e \u003cp\u003eMaterials 133\u003c\/p\u003e \u003cp\u003eScripted Program Outline 133\u003c\/p\u003e \u003cp\u003eQuiz 143\u003c\/p\u003e \u003cp\u003eFeedback Form 148\u003c\/p\u003e \u003cp\u003eHandout 149\u003c\/p\u003e \u003cp\u003eQuestionnaire 150\u003c\/p\u003e \u003cp\u003eCruel Comments Worksheet 150\u003c\/p\u003e \u003cp\u003eQuiz Answers 155\u003c\/p\u003e \u003cp\u003eAppendix A Verbal Arts Terms 159\u003c\/p\u003e \u003cp\u003eAppendix B All-Purpose One-Liners 165\u003c\/p\u003e \u003cp\u003eAppendix C Psychotherapy Approaches Referenced in the Text 167\u003c\/p\u003e \u003cp\u003eReferences 171\u003c\/p\u003e \u003cp\u003eAbout the Author 173\u003c\/p\u003e \u003cp\u003eIndex 175\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49402312556887,"sku":"9780470281949","price":33.2,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780470281949.jpg?v=1730480032","url":"https:\/\/bookcurl.com\/products\/making-hostile-words-harmless-9780470281949","provider":"Book Curl","version":"1.0","type":"link"}