{"product_id":"making-conflict-work-9780349405285","title":"Making Conflict Work","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cb\u003e''Coleman and Ferguson have done something remarkable: they''ve written an evidence-based book on the complex topic of conflict and made it easy to read, easy to understand, and, best of all, easy to use. A genuine winner'' Robert B. Cialdini, author of \u003ci\u003eInfluence: The Psychology of Persuasion\u003c\/i\u003e\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eA PRACTICAL GUIDE TO NAVIGATING WORKPLACE CONFLICTS \u003c\/b\u003e\u003cbr\u003e\u003cbr\u003eWork conflict is risky. It can go bad and poison employee health, work relationships and organizational climates, or it can go well and help to energize problem solving, innovation and bottom-line effectiveness. Managing conflicts up and down the chain of command at work can be particularly treacherous, as power differences complicate conflicts and constrain response options. Organizations are rife with stories of executives and managers who abuse their power, employees who overstep their authority, and the resulting conflicts that get stuck in downward spirals. \u003cbr\u003e\u003cbr\u003eWhen people find themselves in conflic\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003eColeman and Ferguson have done something remarkable: they've written an evidence-based book on the complex topic of conflict and made it easy to read, easy to understand, and, best of all, easy to use. A genuine winner * Robert B. Cialdini, author of Influence: The Psychology of Persuasion *\u003cbr\u003eAn innovative and practical look at how to navigate everyday disagreements to reach your goals, serving up examples of best practices drawn from the authors' decades of experience helping others cope with conflict, power, and change * Lawrence Susskind, cofounder, Program on Negotiation at Harvard Law School *\u003cbr\u003eManagers who try to suppress conflict not only make things worse, but also stifle opportunities for creative problem solving. \u003ci\u003eMaking Conflict\u003c\/i\u003e\u003ci\u003e Work \u003c\/i\u003eshould be essential reading for all managers * Michael Wheeler, retired professor, Harvard Business School, and author of The Art of Negotiation *\u003c\/p\u003e","brand":"Little, Brown Book Group","offers":[{"title":"Default Title","offer_id":48864462668119,"sku":"9780349405285","price":14.24,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780349405285.jpg?v=1722272062","url":"https:\/\/bookcurl.com\/products\/making-conflict-work-9780349405285","provider":"Book Curl","version":"1.0","type":"link"}