{"product_id":"made-to-serve-9781118585313","title":"Made to Serve","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eA comprehensive, practical introduction to one of the most important new trends in manufacturing, globally    The delivery of a service component as an added value when providing products, servitization is all the rage in the manufacturing sector around the world.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003ethis work provides valuable insights into servitisation in general, as well as a series of strategies that can also be applied to smaller product manufacturing firms I would recommend it to academics, manufacturers and consultants who strive to grasp the world of services better. (Production Planning and Control: The Management of Operations, August 2014)\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003ePreface xi\u003c\/p\u003e \u003cp\u003eForeword xv\u003c\/p\u003e \u003cp\u003e\u003cb\u003e1. Introduction 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e1.1 Terminology and Scope 4\u003c\/p\u003e \u003cp\u003e1.2 Knowledge Base 10\u003c\/p\u003e \u003cp\u003e1.3 What’s New Here? 14\u003c\/p\u003e \u003cp\u003e1.4 Navigating This Book 16\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart 1: Business Context 19\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e2. Business Context for Servitization 23\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e2.1 An Economic Perspective 24\u003c\/p\u003e \u003cp\u003e2.2 An Environmental Perspective 30\u003c\/p\u003e \u003cp\u003e2.3 A Market and Social Perspective 37\u003c\/p\u003e \u003cp\u003e2.4 A Technology Innovation Perspective 39\u003c\/p\u003e \u003cp\u003e2.5 A Knowledge Perspective 42\u003c\/p\u003e \u003cp\u003e2.6 Summarizing the Business Context 49\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart 2: Competing Through Services 51\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e3. Elements of Servitization 55\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e3.1 The Challenge of Visualizing What it Can Mean to Servitize 57\u003c\/p\u003e \u003cp\u003e3.2 A Process of Servitization 61\u003c\/p\u003e \u003cp\u003e3.3 Defining Base, Intermediate and Advanced Services 64\u003c\/p\u003e \u003cp\u003e3.4 Features Commonly Coupled to Advanced Services 69\u003c\/p\u003e \u003cp\u003e3.5 A Summary of Advanced Services 76\u003c\/p\u003e \u003cp\u003e\u003cb\u003e4. Business Implications of Advanced Services 79\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e4.1 Setting Out to Explore Financial Performance 80\u003c\/p\u003e \u003cp\u003e4.2 Services, Revenues and Profitability 82\u003c\/p\u003e \u003cp\u003e4.3 Motivations of Manufacturers Providing Advanced Services 87\u003c\/p\u003e \u003cp\u003e4.4 Motivations of Customers Adopting Advanced Services 94\u003c\/p\u003e \u003cp\u003e4.5 A Roadmap of Servitization and Advanced Services 100\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart 3: Service Delivery System 103\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e5. Delivery of Advanced Services 107\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e5.1 Searching for Leaders 107\u003c\/p\u003e \u003cp\u003e5.2 A Perspective Against the World of Production 110\u003c\/p\u003e \u003cp\u003e5.3 Advanced Services and Product–Service Systems 112\u003c\/p\u003e \u003cp\u003e5.4 Service Delivery System for Advanced Services 116\u003c\/p\u003e \u003cp\u003e5.5 Key Capabilities of a Service Delivery System 119\u003c\/p\u003e \u003cp\u003e5.6 Chapter Summary 122\u003c\/p\u003e \u003cp\u003e\u003cb\u003e6. Performance Measures and Demonstration of Value 123\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e6.1 A Pyramid of Performance Measures 124\u003c\/p\u003e \u003cp\u003e6.2 Customer Facing Measures of Performance 126\u003c\/p\u003e \u003cp\u003e6.3 Macro Internal Measures of Performance 128\u003c\/p\u003e \u003cp\u003e6.4 Local Internal Measures and Indicators of Performance 131\u003c\/p\u003e \u003cp\u003e6.5 Demonstration of Value 134\u003c\/p\u003e \u003cp\u003e6.6 Chapter Summary 138\u003c\/p\u003e \u003cp\u003e\u003cb\u003e7. Facilities and Their Location 143\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e7.1 Facilities in the Delivery of Advanced Services 144\u003c\/p\u003e \u003cp\u003e7.2 Impact of Facilities and Their Location 148\u003c\/p\u003e \u003cp\u003e7.3 Mitigating the Need for Co-Location 149\u003c\/p\u003e \u003cp\u003e7.4 Chapter Summary 151\u003c\/p\u003e \u003cp\u003e\u003cb\u003e8. Vertical Integration and Organizational Structure 153\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e8.1 Organizational Structure in the Delivery of Advanced Services 154\u003c\/p\u003e \u003cp\u003e8.2 Vertical Integration in the Delivery of Advanced Services 159\u003c\/p\u003e \u003cp\u003e8.3 Impact of Vertical Integration and Organizational Structure 163\u003c\/p\u003e \u003cp\u003e8.4 Mitigating the Need for Integration 166\u003c\/p\u003e \u003cp\u003e8.5 Chapter Summary 167\u003c\/p\u003e \u003cp\u003e\u003cb\u003e9. Information and Communication Technologies 169\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e9.1 ICT Architecture in the Delivery of Advanced Services 170\u003c\/p\u003e \u003cp\u003e9.2 Monitor 173\u003c\/p\u003e \u003cp\u003e9.3 Transmit and Store 175\u003c\/p\u003e \u003cp\u003e9.4 Analyse and Respond 176\u003c\/p\u003e \u003cp\u003e9.5 Impact of ICT Capabilities 178\u003c\/p\u003e \u003cp\u003e9.6 Chapter Summary 179\u003c\/p\u003e \u003cp\u003e\u003cb\u003e10. People Deployment and Skill-Sets 181\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e10.1 Deployment of Staff in the Delivery of Advanced Services 183\u003c\/p\u003e \u003cp\u003e10.2 Behaviour and Skill-Sets of Front-Office Staff 185\u003c\/p\u003e \u003cp\u003e10.3 Culture, Leadership and Incentives in the Front Office 191\u003c\/p\u003e \u003cp\u003e10.4 Impact of an Integrated Skill-Set 194\u003c\/p\u003e \u003cp\u003e10.5 Chapter Summary 197\u003c\/p\u003e \u003cp\u003e\u003cb\u003e11. Business Processes 199\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e11.1 Services Processes in a Production Environment 200\u003c\/p\u003e \u003cp\u003e11.2 Business Processes in the Delivery of Advanced Services 204\u003c\/p\u003e \u003cp\u003e11.3 Proactive Processes as the Core for Advanced Services Delivery 208\u003c\/p\u003e \u003cp\u003e11.4 Chapter Summary 211\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart 4: Readiness to Servitize 213\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e12. Starting a Transition 217\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e12.1 Summarizing Servitization, Advanced Services and their Delivery System 218\u003c\/p\u003e \u003cp\u003e12.2 A Readiness to Servitize 221\u003c\/p\u003e \u003cp\u003e12.3 Overcoming the Obstacles to Transformation 230\u003c\/p\u003e \u003cp\u003e12.4 The Journey Continues 232\u003c\/p\u003e \u003cp\u003eAppendix: Acknowledgements and Guiding Studies 235\u003c\/p\u003e \u003cp\u003eIndex 243\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49406892179799,"sku":"9781118585313","price":35.15,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781118585313.jpg?v=1730497465","url":"https:\/\/bookcurl.com\/products\/made-to-serve-9781118585313","provider":"Book Curl","version":"1.0","type":"link"}