{"product_id":"lessons-in-it-transformation-9781118004470","title":"Lessons in IT Transformation","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eImportant insights into the true purpose of IT?from a CIO''s perspective\u003c\/b\u003e \u003cp\u003eFocusing on the qualities required to transform an organization through the lens of the CIO, this book provides practical advice on how to address key issues, as well as create a context for the type of leadership qualities required to broaden the CIO''s impact in every aspect of the corporation.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eProvides practical advice on key issues for leadership qualities\u003c\/li\u003e \u003cli\u003eLooks at the differences between leadership and management and the need for effectiveness in both disciplines\u003c\/li\u003e \u003cli\u003eExplores relationship management, communication skills, change management, developing human capital, sustainability, alignment, and qualities of great leaders\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eA timely look at how the IT function can become totally aligned with the strategies and operational direction of the business enterprise, Lessons in IT Transformation reveals how CIOs can?and should?evolve from managers of utility services \u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003ePreface xiii\u003c\/p\u003e \u003cp\u003eIntroduction xv\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1 First Things First: What Is Leadership? 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDefining Leadership 1\u003c\/p\u003e \u003cp\u003eLeadership versus Management 2\u003c\/p\u003e \u003cp\u003eMisconceptions about Leadership 8\u003c\/p\u003e \u003cp\u003eLeadership Roles 11\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2 That Vision Thing 21\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eImportance of Vision 21\u003c\/p\u003e \u003cp\u003eDeciding Whose Vision It Is 22\u003c\/p\u003e \u003cp\u003eHelping Employees Feel Ownership 24\u003c\/p\u003e \u003cp\u003eCreating the Vision 25\u003c\/p\u003e \u003cp\u003eAligning Your Vision with the Vision of Your People 26\u003c\/p\u003e \u003cp\u003eInspiring Others to Share the Vision 28\u003c\/p\u003e \u003cp\u003eMaking the Vision Real for People 29\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3 It’s the Business, Stupid! 31\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Purpose of IT 32\u003c\/p\u003e \u003cp\u003eThe Foolishness of Alignment 33\u003c\/p\u003e \u003cp\u003eThree Questions about IT’s Role in the Organization’s Mission 34\u003c\/p\u003e \u003cp\u003eFiscal Management—IT Is an Investment, Not a Cost 35\u003c\/p\u003e \u003cp\u003eIT as a Tool to Drive Revenue 37\u003c\/p\u003e \u003cp\u003eWays to Engage the Board 38\u003c\/p\u003e \u003cp\u003eThe CIO as a Business Leader, Not Technologist 42\u003c\/p\u003e \u003cp\u003eMeaningful Metrics 44\u003c\/p\u003e \u003cp\u003eFocus on What Matters 44\u003c\/p\u003e \u003cp\u003eManaging Perception versus Reality 47\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4 Communication 51\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Importance of Communication 51\u003c\/p\u003e \u003cp\u003eThe Importance of Listening 54\u003c\/p\u003e \u003cp\u003eWho Do I Need to Communicate With? 55\u003c\/p\u003e \u003cp\u003eHow Should I Communicate with Them? 56\u003c\/p\u003e \u003cp\u003eHow Often Should I Communicate? 58\u003c\/p\u003e \u003cp\u003eThe Need for Marketing 60\u003c\/p\u003e \u003cp\u003eWhat Is Your Brand? 64\u003c\/p\u003e \u003cp\u003eLeading a Volunteer Army 65\u003c\/p\u003e \u003cp\u003eCommunicating Tough Messages 67\u003c\/p\u003e \u003cp\u003eFocusing on the Issue, Not the Person 70\u003c\/p\u003e \u003cp\u003eHonesty and Transparency 71\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5 Relationship Management 75\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eNo Man (or Woman) Is an Island 76\u003c\/p\u003e \u003cp\u003eHelping Other People Succeed 77\u003c\/p\u003e \u003cp\u003eBeing a Team Builder 79\u003c\/p\u003e \u003cp\u003eBuilding Credibility 81\u003c\/p\u003e \u003cp\u003eThe Law of WIFM—What’s in it for Me? 83\u003c\/p\u003e \u003cp\u003eLeading by Serving 86\u003c\/p\u003e \u003cp\u003eWhat People Feel about You Is More Important than Reality 88\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6 Developing Human Capital 93\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eLeading ‘‘Persons’’ 94\u003c\/p\u003e \u003cp\u003eLeveraging People’s Unique Talents 96\u003c\/p\u003e \u003cp\u003eEngaging the Whole Person 97\u003c\/p\u003e \u003cp\u003eFocusing on Strengths 100\u003c\/p\u003e \u003cp\u003eRecruiting\/Retaining\/Developing 101\u003c\/p\u003e \u003cp\u003eMaking Sure a Person Is Better Off for Having Had the Experience 104\u003c\/p\u003e \u003cp\u003eRecognizing and Rewarding Your People’s Efforts and Successes 105\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7 Leading the Process of Change 109\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChange Is Uncomfortable 110\u003c\/p\u003e \u003cp\u003eSelling the Need for Change 111\u003c\/p\u003e \u003cp\u003ePersonalizing the Need for Change 112\u003c\/p\u003e \u003cp\u003eMaking Change a Part of Your Culture 112\u003c\/p\u003e \u003cp\u003eBuilding Community 116\u003c\/p\u003e \u003cp\u003eEnsuring Buy-in 117\u003c\/p\u003e \u003cp\u003eBreaking Change into Bite-sized Chunks 118\u003c\/p\u003e \u003cp\u003eSupporting Progress along the Way 119\u003c\/p\u003e \u003cp\u003eCelebrating and Communicating Progress\/Success 120\u003c\/p\u003e \u003cp\u003eComparing Position versus Influence 124\u003c\/p\u003e \u003cp\u003eBalancing Change with Disciplined Project Management 125\u003c\/p\u003e \u003cp\u003eDeveloping a Culture of Innovation 128\u003c\/p\u003e \u003cp\u003eDeveloping a Culture of Accountability 129\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 8 Partnering for Success 133\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eSome Words Are Used Too Loosely 134\u003c\/p\u003e \u003cp\u003eCreating an Empowered, Team-oriented Environment 135\u003c\/p\u003e \u003cp\u003eAdjusting to the Twenty-first-century Workforce 136\u003c\/p\u003e \u003cp\u003ePartnering with Your Team 138\u003c\/p\u003e \u003cp\u003ePartnering with Your Clients 138\u003c\/p\u003e \u003cp\u003ePartnering with Your Executive Management and Board of Directors 140\u003c\/p\u003e \u003cp\u003eSourcing—Expanding Your Team to Include Outside Partners 141\u003c\/p\u003e \u003cp\u003eNetworking in the Industry 144\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 9 Developing the Qualities of a Great Leader 147\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBeing Authentic 148\u003c\/p\u003e \u003cp\u003eInspiring Others 151\u003c\/p\u003e \u003cp\u003eBuilding Trust 151\u003c\/p\u003e \u003cp\u003eShowing Humility 154\u003c\/p\u003e \u003cp\u003eHaving a Bias Toward Action 155\u003c\/p\u003e \u003cp\u003eLeveraging Collective Wisdom 157\u003c\/p\u003e \u003cp\u003eBuilding Personal Relationships 161\u003c\/p\u003e \u003cp\u003eInfluencing Others 164\u003c\/p\u003e \u003cp\u003eShowing Your Humanity 165\u003c\/p\u003e \u003cp\u003eEmpowering the People around You 166\u003c\/p\u003e \u003cp\u003eBeing Receptive to Feedback 168\u003c\/p\u003e \u003cp\u003eBeing Likable 168\u003c\/p\u003e \u003cp\u003eBeing Accountable 170\u003c\/p\u003e \u003cp\u003eThe Most Important Characteristic of a Leader—Having Integrity 171\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 10 Sustainability 173\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAccomplishing Short-term Success Is Only the First Step 173\u003c\/p\u003e \u003cp\u003eIndividual Leaders Can Drive Short-term Success 175\u003c\/p\u003e \u003cp\u003eYou Need a Culture of Leadership to Ensure Long-term Viability 176\u003c\/p\u003e \u003cp\u003eA Leader’s Job Is Not Only Creating Success—It Is Creating Other Leaders 177\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 11 Homework and Parting Thoughts 181\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eLeadership Begins with Me! 181\u003c\/p\u003e \u003cp\u003eI am IT! 181\u003c\/p\u003e \u003cp\u003eBe Wary of Linda Ronstadt Disease 182\u003c\/p\u003e \u003cp\u003eSeek Alignment versus Consensus 182\u003c\/p\u003e \u003cp\u003eGod Gave You Two Ears and One Mouth 183\u003c\/p\u003e \u003cp\u003eHow Do You Feel When You Are the Customer? 183\u003c\/p\u003e \u003cp\u003eLeadership Is a Responsibility, Not a Privilege 184\u003c\/p\u003e \u003cp\u003eYou Are Either Part of the Solution or Part of the Problem—the Choice Is Yours 185\u003c\/p\u003e \u003cp\u003eThere Are Three Kinds of People in the World 186\u003c\/p\u003e \u003cp\u003eWhen You Change, Your World Changes 187\u003c\/p\u003e \u003cp\u003eAbout the Author 191\u003c\/p\u003e \u003cp\u003eIndex 193\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default 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