{"product_id":"learning-by-example-imitation-and-innovation-at-a-global-bank-9780691171197","title":"Learning by Example  Imitation and Innovation at a Global Bank","description":"\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\"Learning by Example is a thoughtful contribution that will enrich the dialogue among sociologists and organization theorists and point to new research questions.\"--Rosabeth Moss Kanter, American Journal of Sociology\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003ePreface ix  Introduction 1      Section One: Setting the Scene: Benchmarking and a Bank 25  Chapter 1: Benchmarking as a Management Technique 27  Chapter 2: Global Financial and Team Challenge 55      Section Two: The Process of Benchmarking: How and Who? 79  Chapter 3: Practical Reasoning and the Case for Change 81  Chapter 4: The Construction of a Reference Group 109  Chapter 5: Interorganizational Influence 142      Section Three: The Results of Benchmarking: Proposals and Programs 171  Chapter 6: Common Moves in Organizational Reform 173  Chapter 7: Personal and Programmatic Impact 194  Chapter 8: Global Financial's Corporate Quality Initiative 215  Chapter 9: Some Lessons from the Search for Best Practice 247      Bibliography 265  Index 281","brand":"Princeton University Press","offers":[{"title":"Default Title","offer_id":51862894379351,"sku":"9780691171197","price":27.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780691171197.jpg?v=1759919021","url":"https:\/\/bookcurl.com\/products\/learning-by-example-imitation-and-innovation-at-a-global-bank-9780691171197","provider":"Book Curl","version":"1.0","type":"link"}