{"product_id":"lean-six-sigma-for-the-office-integrating-customer-experience-for-enhanced-productivity-9780367503277","title":"Lean Six Sigma for the Office Integrating","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eHistorically, the integration of manufacturing methodologies into the office environment has proven to be problematic. Part of the difficulty lies in the fact that process workflows tend to be globally dispersed and thus rely heavily on information technology. But in complex service systems that contain a mix of employees, consultants, and technology, standardized protocols have been shown to reduce cycle time and transactional cost as well as improve quality. The successful application of Lean methodologies to improve process workflows is an efficient way to simplify operations and prevent mistakes. \u003c\/p\u003e \u003cp\u003eIn Lean Six Sigma for the Office , Six Sigma guru James Martin presents proven modifications that can be deployed in offices, particularly those offices involved with global operations. Making use of Kaizen and Six Sigma concepts, along with Lean manufacturing principles, this book instructs managers on how they can improve operational efficiency and increase customer satisfaction. \u003c\/p\u003e \u003cp\u003eThe author brings experience gleaned from his application of these methodologies in a myriad of industries to create a practical and hands-on reference for the office environment. Using a detailed sequence of activities, including over 140 figures and tables as well as checklists and evaluation tools, he demonstrates how to realize the rapid improvement of office operations, and how to eliminate unnecessary tasks through value stream mapping (VSM). The book also emphasizes the importance of strategic alignment of Kaizen events and the impact of organizational culture on process improvement activities. Latter chapters in the book discuss key elements of a change model in the context of transitional improvements as they relate to the process owner and local work team. By applying the proven principles found in this book, effective and sustainable organizational change can be accomplished, efficiency can be improved, and mistakes can be eliminated.\u003c\/p\u003e \u003cp\u003eThis 2nd edition provides insight into the new tools and methods Lean Six Sigma process improvement professionals need to improve customer experience and increase productivity within high transaction processes across complex information technology ecosystems. It is one-stop self-contained reference for the application of Lean Six Sigma methods enhanced by powerful approaches for process improvement in highly complex service processes. \u003c\/p\u003e \u003cp\u003eSeveral new leading-edge topics are integrated into this new edition, such as: \u003cbr\u003eâ The voice ofâ customers, suppliers, employees and partners \u003cbr\u003eâ Design Thinking Alignment \u003cbr\u003eâ Ecosystems in Information Technology \u003cbr\u003eâ Metadata Definition and Lineage \u003cbr\u003eâ Information Quality Governance \u003cbr\u003eâ Big Data Collection and Analytics \u003cbr\u003eâ Mapping High Volume Transactions through Systems \u003cbr\u003eâ Robotic Process Automation Applications \u003cbr\u003eâ Automating for Solution Sustainability \u003cbr\u003eâ Governing Organizations \u003cbr\u003eâ Data Privacy (General Data Protection Regulation)\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cstrong\u003eContents\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eIntroduction ......................................................................................... xiii\u003c\/p\u003e\u003cp\u003eAbout the Author .............................................................................. xxvii\u003c\/p\u003e\u003cp\u003eSTEP 1 Align Improvement Opportunities\u003c\/p\u003e\u003cp\u003eChapter 1 Strategy Alignment ............................................................. 3\u003c\/p\u003e\u003cp\u003eChapter 2 Project Identification ....................................................... 51\u003c\/p\u003e\u003cp\u003eChapter 3 Lean Six Sigma Basics ...................................................... 83\u003c\/p\u003e\u003cp\u003eSTEP 2 Plan and Conduct the Rapid Improvement Event\u003c\/p\u003e\u003cp\u003eChapter 4 Rapid Improvement Events ............................................ 135\u003c\/p\u003e\u003cp\u003eChapter 5 Data Collection and Analysis ........................................ 167\u003c\/p\u003e\u003cp\u003eChapter 6 Process Improvement ..................................................... 225\u003c\/p\u003e\u003cp\u003eSTEP 3 Implementing Solutions\u003c\/p\u003e\u003cp\u003eChapter 7 Building a Case for Change ........................................... 259\u003c\/p\u003e\u003cp\u003eChapter 8 Implementing Solutions ................................................. 277\u003c\/p\u003e\u003cp\u003eChapter 9 Organizational Change .................................................. 303\u003c\/p\u003e\u003cp\u003eIndex .................................................................................................... 339\u003c\/p\u003e","brand":"Taylor \u0026 Francis","offers":[{"title":"Default Title","offer_id":51017932112215,"sku":"9780367503277","price":47.49,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780367503277.jpg?v=1750775116","url":"https:\/\/bookcurl.com\/products\/lean-six-sigma-for-the-office-integrating-customer-experience-for-enhanced-productivity-9780367503277","provider":"Book Curl","version":"1.0","type":"link"}