{"product_id":"key-performance-indicators-developing-implementing-and-using-winning-kpis-4e-9781119620778","title":"Key Performance Indicators  Developing","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eAbout the Author xiii\u003c\/p\u003e \u003cp\u003eAcknowledgments xv\u003c\/p\u003e \u003cp\u003eIntroduction xvii\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1 The Great KPI Misunderstanding 3\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Four Types of Performance Measures 3\u003c\/p\u003e \u003cp\u003eNumber of Measures Required: The 10\/80\/10 Rule 13\u003c\/p\u003e \u003cp\u003eDifference between KRIs and KPIs and RIs and PIs 15\u003c\/p\u003e \u003cp\u003eThe Lead and Lag Confusion 16\u003c\/p\u003e \u003cp\u003eHave a Mix of 60 Percent Past, 20 Percent Current, and 20 Percent Future-Oriented Measures 17\u003c\/p\u003e \u003cp\u003eImportance of Timely Measurement 20\u003c\/p\u003e \u003cp\u003eWhere Are You in Your Journey with Performance Measures? 21\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2 The Myths of Performance Measurement 25\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Myths Surrounding Performance Measures 25\u003c\/p\u003e \u003cp\u003eThe Myths around the Balanced Scorecard 30\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3 Background to the Winning KPI Methodology 41\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWinning KPI Methodology 41\u003c\/p\u003e \u003cp\u003eSeven Foundation Stones of the Winning KPIs Process 46\u003c\/p\u003e \u003cp\u003eImplementation Variations and Shortcuts for Small to Medium-Sized Enterprises 56\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4 Leading and Selling the Change 63\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eSteve Zaffron and Dave Logan: Why So Many Initiatives Fail 63\u003c\/p\u003e \u003cp\u003eHarry Mills: The Importance of Self-Persuasion 64\u003c\/p\u003e \u003cp\u003eJohn Kotter: How to Lead Change Successfully 65\u003c\/p\u003e \u003cp\u003eLearn to Sell by Appreciating the Emotional Drivers of the Buyer 67\u003c\/p\u003e \u003cp\u003eSelling the KPI Project 70\u003c\/p\u003e \u003cp\u003eSelling the Winning KPIs to the Organization’s Staff 75\u003c\/p\u003e \u003cp\u003eDelivering Bulletproof PowerPoint Presentations 79\u003c\/p\u003e \u003cp\u003ePDF Download 83\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5 Getting the CEO and Senior Management Committed to the Change 85\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCEO and Senior Management Commitment 85\u003c\/p\u003e \u003cp\u003eGuidelines for the External KPI Facilitator 91\u003c\/p\u003e \u003cp\u003ePDF Download 94\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6 Up-Skill In-House Resources to Manage the KPI Project 97\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eEstablishing a Winning KPI Project Team 97\u003c\/p\u003e \u003cp\u003ePDF Download 111\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7 Finding Your Organization’s Critical Success Factors 115\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhy Critical Success Factors Are So Important 118\u003c\/p\u003e \u003cp\u003eRelationship between CSFs and KPIs 123\u003c\/p\u003e \u003cp\u003eCommon Misunderstandings 124\u003c\/p\u003e \u003cp\u003eTask 1: Wording the Success Factors and the External Outcomes 127\u003c\/p\u003e \u003cp\u003eTask 2: Determining the Critical Success Factors in a Two-Day Workshop 130\u003c\/p\u003e \u003cp\u003eTask 3: Presenting the Critical Success Factors to the Staff 141\u003c\/p\u003e \u003cp\u003eTask 4: Get the CSFs on the Wall in Every Workplace 143\u003c\/p\u003e \u003cp\u003ePDF Download 144\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 8 Characteristics of Meaningful Measures 149\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCommon Measurement Traps 149\u003c\/p\u003e \u003cp\u003eWisdom on Measures from Other Authors 149\u003c\/p\u003e \u003cp\u003eRules for Designing Measures 154\u003c\/p\u003e \u003cp\u003eSuggested Exercises to Improve Measure Design 156\u003c\/p\u003e \u003cp\u003ePDF Download 165\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 9 Designing and Refining Measures 167\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eRunning the Two-Day Performance Measures Workshop 169\u003c\/p\u003e \u003cp\u003eRefining Performance Measures after the Workshops 181\u003c\/p\u003e \u003cp\u003eTeams Select Their Relevant Performance Measures 185\u003c\/p\u003e \u003cp\u003eFinding the KRIs That Need to Be Reported to the Board 187\u003c\/p\u003e \u003cp\u003eThe KPI Team Ascertaining the Winning KPIs 190\u003c\/p\u003e \u003cp\u003ePDF Download 191\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 10 Reporting Performance Measures 195\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDevelop the Reporting Framework at All Levels 195\u003c\/p\u003e \u003cp\u003eThe Common Faults with Reporting 196\u003c\/p\u003e \u003cp\u003eDesigning an Appropriate Reporting Regime 197\u003c\/p\u003e \u003cp\u003eReporting the KPIs to Management and Staff 206\u003c\/p\u003e \u003cp\u003eReporting RIs and PIs to Management 210\u003c\/p\u003e \u003cp\u003eReporting Performance Measures to Staff 215\u003c\/p\u003e \u003cp\u003eReporting Performance Measures to the Board 216\u003c\/p\u003e \u003cp\u003eReporting Team Performance Measures 221\u003c\/p\u003e \u003cp\u003eThe Performance Reporting Portfolio 223\u003c\/p\u003e \u003cp\u003ePDF Download 224\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 11 Ongoing Support and Refinement of KPIs and CSFs 227\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eFacilitate the Ongoing Support and Refinement of KPIs and CSFs 229\u003c\/p\u003e \u003cp\u003ePDF Download 235\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 12 Implementation Case Studies and Lessons 237\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eRecent Case Studies 237\u003c\/p\u003e \u003cp\u003ePreviously Reported Case Studies 243\u003c\/p\u003e \u003cp\u003eImplementation Lessons 256\u003c\/p\u003e \u003cp\u003eComparison to Other KPI Methodologies 267\u003c\/p\u003e \u003cp\u003ePDF Download 273\u003c\/p\u003e \u003cp\u003eAppendix Performance Measures Database 275\u003c\/p\u003e \u003cp\u003eIndex 323\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49407101469015,"sku":"9781119620778","price":32.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781119620778.jpg?v=1730498183","url":"https:\/\/bookcurl.com\/products\/key-performance-indicators-developing-implementing-and-using-winning-kpis-4e-9781119620778","provider":"Book Curl","version":"1.0","type":"link"}