{"product_id":"jurans-quality-essentials-9780071825917","title":"Jurans Quality Essentials","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003ch4\u003e\u003c\/h4\u003e\u003cp class=\"MsoNormal\"\u003e\u003cspan style=\"font-size:12.0pt;line-height:107%;font-family:\" times new roman\u003ePublisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, \u003cspan style=\"white-space:pre\"\u003e\u003c\/span\u003eauthenticity, or access to any online entitlements included with the product.\u003co:p\u003e\u003c\/o:p\u003e\u003c\/span\u003e\u003c\/p\u003e\u003ch4\u003e\u003cbr\u003e\u003c\/h4\u003e\u003ch4\u003eA practical, concise guide to improving business performance by properly applying quality management methods\u003c\/h4\u003e\u003cp\u003e\u003ci\u003e\"Dr. Juran's wisdom on quality and management is timeless. The tenets of modern quality that were forged by Dr. Juran in the second half of the 20th century are made contemporary by Joe DeFeo's practical experience and application of these principles in hundreds of organizations. This book belongs in the library of every leader who strives for world-class performance andwants to understand the concepts, techniques, and tools that will deliver it.\"\u003c\/i\u003e -- PAUL BORAWSKI, Chief Executive Officer, ASQ \u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003ePreface\u003cbr\u003eAcknowledgments\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eCHAPTER 1: Embrace Quality\u003c\/strong\u003e\u003cbr\u003eSuperior Quality Always Leads to Sustainable Business Results\u003cbr\u003eQuality Impacts Revenue and Costs\u003cbr\u003eQuality, Earnings, and the Stock Market\u003cbr\u003eBuilding Market Quality Leadership\u003cbr\u003eQuality and Share of Market\u003cbr\u003eChanges in Customer Habits\u003cbr\u003eThe Twentieth Century and Quality\u003cbr\u003eThe Twenty-First Century and Quality\u003cbr\u003eThe Lessons Learned\u003cbr\u003eReferences\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eCHAPTER 2: Three Universal Quality Management Methods\u003c\/strong\u003e\u003cbr\u003eThe Concept of Universals\u003cbr\u003eManagement of Quality: The Financial and Cultural Benefits\u003cbr\u003eThe Juran Trilogy Diagram\u003cbr\u003eReferences\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eCHAPTER 3: Leadership Role in Creating a Sustainable Culture of Quality\u003c\/strong\u003e\u003cbr\u003eCulture Defined\u003cbr\u003eBreakthrough and Transformational Change\u003cbr\u003eBreakthroughs in Leadership and Management\u003cbr\u003eBreakthroughs in Organizational Structure\u003cbr\u003eBreakthroughs in Current Performance\u003cbr\u003eBreakthroughs in Culture\u003cbr\u003eBreakthroughs in Adaptability\u003cbr\u003eReferences\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eCHAPTER 4: Aligning Quality Goals with the Strategic Plan\u003c\/strong\u003e\u003cbr\u003eStrategic Planning and Quality: The Benefits\u003cbr\u003eLaunching Strategic Planning and Deployment\u003cbr\u003eDeveloping the Elements of Strategic Planning and Deployment\u003cbr\u003eThe Role of Leadership\u003cbr\u003eCompetitive Quality\u003cbr\u003eReferences\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eCHAPTER 5: Product Innovation\u003c\/strong\u003e\u003cbr\u003eTackling the First Process of the Trilogy: Designing Innovative Products\u003cbr\u003eThe Juran Quality by Design Model\u003cbr\u003eThe Quality by Design Problem\u003cbr\u003eJuran Quality by Design Model\u003cbr\u003eReferences\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eCHAPTER 6: Creating Breakthroughs in Performance\u003c\/strong\u003e\u003cbr\u003eThe Universal Sequence for Breakthrough\u003cbr\u003eBreakthrough Models and Methods\u003cbr\u003eSecuring Upper Management Approval and Participation\u003cbr\u003eCOPQ versus Cost Reduction\u003cbr\u003eDriving Bottom-Line Performance\u003cbr\u003eThe Results\u003cbr\u003eMobilizing for Breakthrough\u003cbr\u003eThe Executive “Quality Council”\u003cbr\u003eBreakthrough Goals in the Business Plan\u003cbr\u003eThe Nomination and Selection Process\u003cbr\u003eTeam Organization\u003cbr\u003eReview Progress\u003cbr\u003eReferences\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eCHAPTER 7: Assuring Repeatable and Compliant Processes\u003c\/strong\u003e\u003cbr\u003eCompliance and Control Defined\u003cbr\u003eThe Elements of the Feedback Loop\u003cbr\u003eThe Pyramid of Control\u003cbr\u003ePlanning for Control\u003cbr\u003eProcess Conformance\u003cbr\u003eProduct Conformance: Fitness for Purpose\u003cbr\u003eThe Role of Statistical Methods in Control\u003cbr\u003eThe Quality Control System and Policy Manual\u003cbr\u003eProvision for Audits\u003cbr\u003eTasks for Leaders\u003cbr\u003eReferences\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eCHAPTER 8: Simplifying Macro Processes with Business Process Management\u003c\/strong\u003e\u003cbr\u003eWhy Business Process Management?\u003cbr\u003eThe BPM Methodology\u003cbr\u003eThe Planning Phase: Planning the New Process\u003cbr\u003eThe Transfer Phase: Transferring the New Process Plan to Operations\u003cbr\u003eCreating Readiness for Change\u003cbr\u003eOperational Management Phase: Managing the New Process\u003cbr\u003eThe Future of BPM Combined with Technology\u003cbr\u003eReferences\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eCHAPTER 9: Benchmarking to Sustain Market Leadership\u003c\/strong\u003e\u003cbr\u003eBenchmarking: What It Is and What It Is Not\u003cbr\u003eObjectives of Benchmarking\u003cbr\u003eWhy Benchmark?\u003cbr\u003eClassifying Benchmarking\u003cbr\u003eBenchmarking and Designing New Products\u003cbr\u003eBenchmarking and Long- and Short-Term Planning\u003cbr\u003eThe Benchmarking Process\u003cbr\u003ePlanning and Project Setup\u003cbr\u003eData Collection and Normalization\u003cbr\u003eAnalysis and Identification of Best Practices\u003cbr\u003eReport Development\u003cbr\u003eLearning from Best Practices\u003cbr\u003eImprovement Action Planning and Implementation\u003cbr\u003eInstitutionalizing Learning\u003cbr\u003eLegal and Ethical Aspects of Benchmarking\u003cbr\u003eManaging for Effective Benchmarking\u003cbr\u003eReferences\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eIndex\u003c\/strong\u003e\u003c\/p\u003e","brand":"McGraw-Hill Education","offers":[{"title":"Default Title","offer_id":49874794021207,"sku":"9780071825917","price":41.79,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780071825917.jpg?v=1737737323","url":"https:\/\/bookcurl.com\/products\/jurans-quality-essentials-9780071825917","provider":"Book Curl","version":"1.0","type":"link"}