{"product_id":"its-all-about-service-9780471716754","title":"Its All about Service","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003ePractical strategies for better customer service based on the principles    of servant--leadership    Individuals in the workforce and the clients they serve are the fundamental building blocks of every company in America. Executives talk about customer service; but their employees are the ones who make it happen (or not).\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eForeword ix\u003c\/p\u003e \u003cp\u003eAcknowledgments xiii\u003c\/p\u003e \u003cp\u003eAbout the Author xv\u003c\/p\u003e \u003cp\u003eIntroduction xvii\u003c\/p\u003e \u003cp\u003e1 It’s All About Trust 1\u003c\/p\u003e \u003cp\u003e2 The Power of Vision Crafting 25\u003c\/p\u003e \u003cp\u003e3 Generating Enthusiasm 47\u003c\/p\u003e \u003cp\u003e4 No One Whistles a Symphony—It Takes an Orchestra to Play It 69\u003c\/p\u003e \u003cp\u003e5 Character 89\u003c\/p\u003e \u003cp\u003e6 Conflict Management 111\u003c\/p\u003e \u003cp\u003e7 Competition 133\u003c\/p\u003e \u003cp\u003e8 The Art of Coaching 157\u003c\/p\u003e \u003cp\u003e9 Listening 181\u003c\/p\u003e \u003cp\u003e10 Caring 201\u003c\/p\u003e \u003cp\u003eIndex 221\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49402659602775,"sku":"9780471716754","price":19.54,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780471716754.jpg?v=1730481148","url":"https:\/\/bookcurl.com\/products\/its-all-about-service-9780471716754","provider":"Book Curl","version":"1.0","type":"link"}