{"product_id":"international-virtual-teams-9781118339008","title":"International Virtual Teams","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eDr. Brewer presents a complete guide to international virtual team communication with the most up-to-date research developments in the engineering workplace on a global scale, and a problem-solving approach to using and communicating in virtual teams.\u003cbr\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003ePresents guidelines heavily based on empirical data\u003c\/li\u003e \u003cli\u003eApplication of virtual team communication guidelines to the field of engineering\u003c\/li\u003e \u003cli\u003eProvides strategies and sample projects for teaching\u003c\/li\u003e \u003c\/ul\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eA Note from the Series Editor xiii\u003c\/p\u003e \u003cp\u003eForeword xv\u003c\/p\u003e \u003cp\u003ePreface xvii\u003c\/p\u003e \u003cp\u003eAcknowledgments xix\u003c\/p\u003e \u003cp\u003e\u003cb\u003e1 The Critical Role of Global Virtual Teams 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e1.1 Unique Features of This Book 2\u003c\/p\u003e \u003cp\u003e1.2 Growth in International Virtual Workplaces 3\u003c\/p\u003e \u003cp\u003e1.3 The International Nature of Virtual Teams 4\u003c\/p\u003e \u003cp\u003e1.4 The Value of Information 5\u003c\/p\u003e \u003cp\u003e1.5 Foundations of Global Virtual Team Theory 6\u003c\/p\u003e \u003cp\u003e1.6 Global Virtual Team Basics 8\u003c\/p\u003e \u003cp\u003e1.7 Targeted Benefits of Global Virtual Teams 8\u003c\/p\u003e \u003cp\u003e1.8 Challenges of Global Virtual Teams 9\u003c\/p\u003e \u003cp\u003e1.9 Connecting Global Engineering Talent 10\u003c\/p\u003e \u003cp\u003e1.10 Engineering Successes and Failures 11\u003c\/p\u003e \u003cp\u003e1.11 A Look Ahead 13\u003c\/p\u003e \u003cp\u003eReferences 13\u003c\/p\u003e \u003cp\u003e\u003cb\u003e2 Virtual Team Basics 15\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e2.1 Defining and Describing Virtual Teams 15\u003c\/p\u003e \u003cp\u003e2.2 Virtual Teams as Intercultures 17\u003c\/p\u003e \u003cp\u003e2.3 Characteristics of Virtual Teams 18\u003c\/p\u003e \u003cp\u003e2.4 Constructing the Virtual Workplace 19\u003c\/p\u003e \u003cp\u003e2.5 The Transfer of Meaningful Information 20\u003c\/p\u003e \u003cp\u003e2.6 Characteristics of Successful Virtual Teams 21\u003c\/p\u003e \u003cp\u003e2.7 Challenges to Virtual Teams 22\u003c\/p\u003e \u003cp\u003e2.7.1 Gaining Trust Takes Time 22\u003c\/p\u003e \u003cp\u003e2.7.2 Engaging in Social Communication Influences Trust 23\u003c\/p\u003e \u003cp\u003e2.7.3 Understanding the Communication Patterns of Other Team Members is a Challenge 23\u003c\/p\u003e \u003cp\u003e2.7.4 Attributing an Incorrect Meaning to a Message is Common and Costly 24\u003c\/p\u003e \u003cp\u003e2.7.5 Establishing Shared Interpretations of Language is Important Even among Speakers of the Same Language 25\u003c\/p\u003e \u003cp\u003e2.7.6 Establishing Shared Expectations of Technology Presents Some Surprising Complexities 27\u003c\/p\u003e \u003cp\u003e2.7.7 Communicating Clear Boundaries Makes Sense in an Abstract Space 28\u003c\/p\u003e \u003cp\u003e2.7.8 Negotiating Time Zones and Perception of Time are Cultural Hurdles 29\u003c\/p\u003e \u003cp\u003e2.7.9 Identifying Clear Leadership Roles May Be More Difficult Online 30\u003c\/p\u003e \u003cp\u003e2.8 Summary 30\u003c\/p\u003e \u003cp\u003eReferences 30\u003c\/p\u003e \u003cp\u003e\u003cb\u003e3 Cultural Preparation for Virtual Teams 33\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e3.1 Defining Culture 34\u003c\/p\u003e \u003cp\u003e3.2 Alternative Perspectives on Culture 36\u003c\/p\u003e \u003cp\u003e3.3 Levels of Consciousness 37\u003c\/p\u003e \u003cp\u003e3.4 Language as a Barrier to Communication 38\u003c\/p\u003e \u003cp\u003e3.5 Face-to-Face Intercultural Communication Theory 39\u003c\/p\u003e \u003cp\u003e3.6 Common Challenges to Intercultural Face-To-Face Communication 42\u003c\/p\u003e \u003cp\u003e3.7 A New Interculture—Online Virtual Teams 44\u003c\/p\u003e \u003cp\u003e3.8 Working Through Filters 47\u003c\/p\u003e \u003cp\u003e3.8.1 Directness and Culture Interact Differently in Online than in Face-to-Face Contexts 48\u003c\/p\u003e \u003cp\u003e3.8.2 Credibility and Culture Affect the Transfer of Knowledge Online 48\u003c\/p\u003e \u003cp\u003e3.9 Common Challenges to Global Virtual Communication 49\u003c\/p\u003e \u003cp\u003e3.10 Success Strategies for Working Across Cultures Online 50\u003c\/p\u003e \u003cp\u003e3.11 Summary 51\u003c\/p\u003e \u003cp\u003eReferences 52\u003c\/p\u003e \u003cp\u003e\u003cb\u003e4 Patterns That Challenge the Effectiveness of Global Virtual Teams 55\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e4.1 Broad Patterns of Communication That are Common to Most Global Virtual Teams 56\u003c\/p\u003e \u003cp\u003e4.2 Organizational\/Technological Patterns of Virtual Team Communication 58\u003c\/p\u003e \u003cp\u003e4.3 Individual Patterns of Virtual Team Communication 59\u003c\/p\u003e \u003cp\u003e4.4 Information Sharing—Challenges and Success Strategies 61\u003c\/p\u003e \u003cp\u003e4.5 Understanding the Other Person and Culture—Challenges and Success Strategies 66\u003c\/p\u003e \u003cp\u003e4.6 Use of Language—Challenges and Success Strategies 67\u003c\/p\u003e \u003cp\u003e4.6.1 The Need for Translation Exists within and between Languages 69\u003c\/p\u003e \u003cp\u003e4.6.2 Connotation Affects Interpretation 70\u003c\/p\u003e \u003cp\u003e4.6.3 Pronunciation and Accents Affect Audio Messages 70\u003c\/p\u003e \u003cp\u003e4.6.4 Language Proficiency May Affect an Audience’s Ability to Identify Key Points 70\u003c\/p\u003e \u003cp\u003e4.6.5 Lower Language Proficiency Often Leads to a Lack of Useful Detail 71\u003c\/p\u003e \u003cp\u003e4.6.6 Idiomatic Expressions are Difficult to Translate 71\u003c\/p\u003e \u003cp\u003e4.7 Trust\/Credibility—Challenges and Success Strategies 72\u003c\/p\u003e \u003cp\u003e4.8 Navigating Time Zones—Challenges and Success Strategies 73\u003c\/p\u003e \u003cp\u003e4.9 Working with Technology—Challenges and Success Strategies 74\u003c\/p\u003e \u003cp\u003e4.10 Managing Haste\/Errors—Challenges and Success Strategies 76\u003c\/p\u003e \u003cp\u003e4.11 Using Tone—Challenges and Success Strategies 76\u003c\/p\u003e \u003cp\u003e4.12 Working with Directness—Challenges and Success Strategies 78\u003c\/p\u003e \u003cp\u003e4.13 Working with Social Distance—Challenges and Success Strategies 79\u003c\/p\u003e \u003cp\u003e4.14 Using Social Communication—Challenges and Success Strategies 80\u003c\/p\u003e \u003cp\u003e4.15 Navigating Boundaries—Challenges and Success Strategies 81\u003c\/p\u003e \u003cp\u003e4.16 Delivering Criticism—Challenges and Success Strategies 81\u003c\/p\u003e \u003cp\u003e4.17 Netiquette—Challenges and Success Strategies 83\u003c\/p\u003e \u003cp\u003e4.18 Personnel Issues—Challenges and Success Strategies 84\u003c\/p\u003e \u003cp\u003e4.19 Working Through Misattribution—Challenges and Success Strategies 84\u003c\/p\u003e \u003cp\u003e4.20 Working Through Lack of Response—Challenges and Success Strategies 85\u003c\/p\u003e \u003cp\u003e4.21 The Impact of Cross-Cultural Miscommunication 86\u003c\/p\u003e \u003cp\u003e4.22 Summary 87\u003c\/p\u003e \u003cp\u003eReferences 88\u003c\/p\u003e \u003cp\u003e\u003cb\u003e5 How to Prevent Identify and Resolve Miscommunication in Virtual Teams 91\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e5.1 The Prevalence of Miscommunication in Virtual Teams 92\u003c\/p\u003e \u003cp\u003e5.2 Strategies to Prevent Miscommunication 92\u003c\/p\u003e \u003cp\u003e5.2.1 Plan for Effective Communication 94\u003c\/p\u003e \u003cp\u003e5.2.2 Meet Synchronously (As an Online Version of the Face-to-Face Meeting) 95\u003c\/p\u003e \u003cp\u003e5.2.3 Use Mixed Media 96\u003c\/p\u003e \u003cp\u003e5.2.4 Use Metacommunication Strategies 96\u003c\/p\u003e \u003cp\u003e5.2.5 Communicate Explicitly 97\u003c\/p\u003e \u003cp\u003e5.2.6 Communicate Informally\/Socially 98\u003c\/p\u003e \u003cp\u003e5.3 Strategies to Identify Miscommunication 100\u003c\/p\u003e \u003cp\u003e5.4 Strategies to Resolve Miscommunication 101\u003c\/p\u003e \u003cp\u003e5.4.1 Communicate More Explicitly 102\u003c\/p\u003e \u003cp\u003e5.4.2 Hold a Face-to-Face Meeting 103\u003c\/p\u003e \u003cp\u003e5.4.3 Use Mixed Media 103\u003c\/p\u003e \u003cp\u003e5.4.4 Clarify\/Explain for Other People 104\u003c\/p\u003e \u003cp\u003e5.4.5 Train\/Educate Your Virtual Team Members 105\u003c\/p\u003e \u003cp\u003e5.4.6 Evaluate the Situation before Acting 106\u003c\/p\u003e \u003cp\u003e5.4.7 Repeat\/Summarize\/Resend Related Messages 106\u003c\/p\u003e \u003cp\u003e5.4.8 Respond Quickly 106\u003c\/p\u003e \u003cp\u003e5.4.9 Apologize with an Emphasis on Reasons 106\u003c\/p\u003e \u003cp\u003e5.4.10 Refer the Problem to a Third Party 107\u003c\/p\u003e \u003cp\u003e5.4.11 Wait or Ignore the Problem (Use Caution!) 107\u003c\/p\u003e \u003cp\u003e5.4.12 A Few Other Suggestions 108\u003c\/p\u003e \u003cp\u003e5.5 Beware of Some Solution Strategies 109\u003c\/p\u003e \u003cp\u003e5.6 A Comparison of Solution Strategies 110\u003c\/p\u003e \u003cp\u003e5.7 Summary 110\u003c\/p\u003e \u003cp\u003eReferences 112\u003c\/p\u003e \u003cp\u003e\u003cb\u003e6 Technology and Global Virtual Teams 114\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e6.1 The Filtering Effects of Technology 116\u003c\/p\u003e \u003cp\u003e6.1.1 Technology Limits Messages 116\u003c\/p\u003e \u003cp\u003e6.1.2 Technology is Not Neutral in Its Effects on Messages 117\u003c\/p\u003e \u003cp\u003e6.2 Technology and Speed 120\u003c\/p\u003e \u003cp\u003e6.3 Technology and Culture 122\u003c\/p\u003e \u003cp\u003e6.4 Technology Use in Engineering Virtual Teams 123\u003c\/p\u003e \u003cp\u003e6.5 Assessing Technology Needs for the Global Virtual Team 125\u003c\/p\u003e \u003cp\u003e6.6 Modes of Technology and Related Affordances 129\u003c\/p\u003e \u003cp\u003e6.7 Success Strategies for Building Virtual Team Technology Infrastructures 133\u003c\/p\u003e \u003cp\u003e6.8 Summary 134\u003c\/p\u003e \u003cp\u003eReferences 135\u003c\/p\u003e \u003cp\u003e\u003cb\u003e7 Establishing Successful Global Virtual Teams 137\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e7.1 The Basics of Metacommunication 138\u003c\/p\u003e \u003cp\u003e7.2 The Strategic Significance of Metacommunication 140\u003c\/p\u003e \u003cp\u003e7.2.1 Metacommunication Can Help Decrease Threats to Face 140\u003c\/p\u003e \u003cp\u003e7.2.2 Metacommunication Can Help Navigate the Gap Between Cultures 140\u003c\/p\u003e \u003cp\u003e7.2.3 Metacommunication Can Help Work with the Delicate Issue of Criticism 141\u003c\/p\u003e \u003cp\u003e7.2.4 Metacommunication Can Help Build Trust 142\u003c\/p\u003e \u003cp\u003e7.3 Naming the Metacommunication Process 143\u003c\/p\u003e \u003cp\u003e7.4 Implementing Metacommunication 144\u003c\/p\u003e \u003cp\u003e7.5 Steps for Establishing New Global Virtual Teams 150\u003c\/p\u003e \u003cp\u003e7.6 Summary 156\u003c\/p\u003e \u003cp\u003eReferences 156\u003c\/p\u003e \u003cp\u003e\u003cb\u003e8 Evaluating and Maintaining Effective Global Virtual Teams 158\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e8.1 Characteristics of Highly Functioning Global Virtual Teams 159\u003c\/p\u003e \u003cp\u003e8.1.1 Highly Functioning Virtual Teams Share a Common Vision of Team Purpose 160\u003c\/p\u003e \u003cp\u003e8.1.2 Highly Functioning Virtual Teams Accomplish Organizational and Individual Goals 160\u003c\/p\u003e \u003cp\u003e8.1.3 Highly Functioning Virtual Teams Use Healthy Communication Patterns 161\u003c\/p\u003e \u003cp\u003e8.2 Evaluating Existing Virtual Teams 166\u003c\/p\u003e \u003cp\u003e8.3 Tools for Maintaining Highly Functioning Global Virtual Teams 167\u003c\/p\u003e \u003cp\u003e8.4 A Beginning Look at Training Resources 176\u003c\/p\u003e \u003cp\u003e8.4.1 Basic Business Writing (Style and Ethics) 176\u003c\/p\u003e \u003cp\u003e8.4.2 Cross-Cultural Communication 177\u003c\/p\u003e \u003cp\u003e8.4.3 Grammar\/Language Skills 177\u003c\/p\u003e \u003cp\u003e8.4.4 Netiquette 178\u003c\/p\u003e \u003cp\u003e8.4.5 Organizational Communication 178\u003c\/p\u003e \u003cp\u003e8.4.6 Technology 179\u003c\/p\u003e \u003cp\u003e8.5 Summary 180\u003c\/p\u003e \u003cp\u003eReferences 181\u003c\/p\u003e \u003cp\u003e\u003cb\u003e9 Designing Training for Global Virtual Team Communication 182\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e9.1 Importance of Global Virtual Team Preparation 183\u003c\/p\u003e \u003cp\u003e9.2 Current State of Global Virtual Team Education and Training 184\u003c\/p\u003e \u003cp\u003e9.3 Benefits of Improving Education and Training 185\u003c\/p\u003e \u003cp\u003e9.4 Instructional Design for Global Virtual Team Preparation 186\u003c\/p\u003e \u003cp\u003e9.4.1 Use Experiential Learning as a Method for Instruction 186\u003c\/p\u003e \u003cp\u003e9.4.2 Carefully Choose the Learning Environment for Instruction 186\u003c\/p\u003e \u003cp\u003e9.4.3 Teach Participants to Communicate Globally and Locally 187\u003c\/p\u003e \u003cp\u003e9.4.4 Connect with International Colleagues 187\u003c\/p\u003e \u003cp\u003e9.5 Adaptable Experiential Project Module 190\u003c\/p\u003e \u003cp\u003e9.5.1 Establish Instructor Partnerships 190\u003c\/p\u003e \u003cp\u003e9.5.2 Plan the Project with Your Partner Instructor 190\u003c\/p\u003e \u003cp\u003e9.5.3 Provide an Overview for Participants 192\u003c\/p\u003e \u003cp\u003e9.5.4 Facilitate a Study of the Cultures of Team Members 192\u003c\/p\u003e \u003cp\u003e9.5.5 Discuss Writing for Translation 192\u003c\/p\u003e \u003cp\u003e9.5.6 Initiate Participant Relationships 194\u003c\/p\u003e \u003cp\u003e9.5.7 Introduce the Team Project and Purpose 195\u003c\/p\u003e \u003cp\u003e9.5.8 Allow Time for Metacommunication 195\u003c\/p\u003e \u003cp\u003e9.5.9 Document Expectations in a Communication Norming Guide 197\u003c\/p\u003e \u003cp\u003e9.5.10 Complete Project Tasks 197\u003c\/p\u003e \u003cp\u003e9.5.11 Reflect on Learning 198\u003c\/p\u003e \u003cp\u003e9.5.12 Evaluate the Projects 198\u003c\/p\u003e \u003cp\u003e9.6 Common Lessons Learned 199\u003c\/p\u003e \u003cp\u003e9.7 Sample Project Designs 199\u003c\/p\u003e \u003cp\u003e9.8 Summary 207\u003c\/p\u003e \u003cp\u003eReferences 207\u003c\/p\u003e \u003cp\u003e\u003cb\u003eA Methods Used in Study A (Survey on Using International Virtual Teams in Engineering) 208\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eA.1 Research Focus 208\u003c\/p\u003e \u003cp\u003eA.2 Participants 208\u003c\/p\u003e \u003cp\u003eA.3 Data Collection Methods 209\u003c\/p\u003e \u003cp\u003eA.4 Research Timeline 209\u003c\/p\u003e \u003cp\u003e\u003cb\u003eB Methods Used in Study B (Case Study Research of International Virtual Teams) 210\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eB.1 Research Questions 210\u003c\/p\u003e \u003cp\u003eB.2 Participants 211\u003c\/p\u003e \u003cp\u003eB.3 Data Collection Methods 213\u003c\/p\u003e \u003cp\u003eB.4 Research Timeline 213\u003c\/p\u003e \u003cp\u003eGlossary 215\u003c\/p\u003e \u003cp\u003eIndex 219\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":51769055478103,"sku":"9781118339008","price":40.8,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781118339008.jpg?v=1758719481","url":"https:\/\/bookcurl.com\/products\/international-virtual-teams-9781118339008","provider":"Book Curl","version":"1.0","type":"link"}