{"product_id":"information-technology-project-management-9781118911013","title":"Information Technology Project Management","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eThe 5\u003csup\u003eth\u003c\/sup\u003e Edition of Jack Marchewka''s \u003cb\u003e\u003ci\u003eInformation Technology Project Management\u003c\/i\u003e\u003c\/b\u003e focuses on how to create measurable organizational value (MOV) through IT projects. The author uses the concept of MOV, combined with his own research, to create a solid foundation for making decisions throughout the project''s lifecycle.\u003c\/p\u003e \u003cp\u003eThe book''s integration of project management and IT concepts provides students with the tools and techniques they need to develop in this field.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003ePreface xiii\u003c\/p\u003e \u003cp\u003eAbout the Author xviii\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1 The Nature of Information Technology Projects 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 1\u003c\/p\u003e \u003cp\u003eWhat Is a Project? 2\u003c\/p\u003e \u003cp\u003eProject Attributes 2\u003c\/p\u003e \u003cp\u003eWhat Is Project Management? 4\u003c\/p\u003e \u003cp\u003eProjects, Programs, and Portfolios 4\u003c\/p\u003e \u003cp\u003eProject Management and Information Technology 5\u003c\/p\u003e \u003cp\u003eThe State of IT Project Management 7\u003c\/p\u003e \u003cp\u003eWhy Many Projects Fail 8\u003c\/p\u003e \u003cp\u003eImproving the Likelihood of Success 10\u003c\/p\u003e \u003cp\u003eThe Purpose of this Book 12\u003c\/p\u003e \u003cp\u003eChapter Summary 12\u003c\/p\u003e \u003cp\u003eReview Questions 13\u003c\/p\u003e \u003cp\u003eHusky Air—Pilot Angels 14\u003c\/p\u003e \u003cp\u003eHusky Air Assignment 15\u003c\/p\u003e \u003cp\u003eThe Martial Arts Academy—School Management System 16\u003c\/p\u003e \u003cp\u003eQuick Thinking—Involving the User 19\u003c\/p\u003e \u003cp\u003eQuick Thinking—FAA Nextgen Air-Traffic Control Project 20\u003c\/p\u003e \u003cp\u003eCase Studies 20\u003c\/p\u003e \u003cp\u003eBibliography 23\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2 Project Methodologies and Processes 24\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 24\u003c\/p\u003e \u003cp\u003eThe Project Life Cycle 25\u003c\/p\u003e \u003cp\u003eThe Project Management Body of Knowledge (PMBOK®) 27\u003c\/p\u003e \u003cp\u003eProject Management Knowledge Areas 27\u003c\/p\u003e \u003cp\u003eProject Processes 28\u003c\/p\u003e \u003cp\u003eProject Management Process Groups 29\u003c\/p\u003e \u003cp\u003ePRINCE2® 31\u003c\/p\u003e \u003cp\u003ePRINCE2® Processes 31\u003c\/p\u003e \u003cp\u003ePRINCE2® Themes 32\u003c\/p\u003e \u003cp\u003ePRINCE2® Principles 33\u003c\/p\u003e \u003cp\u003eThe Systems Development Life Cycle (SDLC) 34\u003c\/p\u003e \u003cp\u003eThe PLC and the SDLC 35\u003c\/p\u003e \u003cp\u003eImplementing the SDLC 35\u003c\/p\u003e \u003cp\u003eWaterfall 36\u003c\/p\u003e \u003cp\u003eAgile Systems Development 38\u003c\/p\u003e \u003cp\u003eWhat Is Agile? 38\u003c\/p\u003e \u003cp\u003eSome Commonly Used Agile Methods 40\u003c\/p\u003e \u003cp\u003eWaterfall versus Agile? 41\u003c\/p\u003e \u003cp\u003eLearning Cycles and Lessons Learned 42\u003c\/p\u003e \u003cp\u003eChapter Summary 46\u003c\/p\u003e \u003cp\u003eReview Questions 48\u003c\/p\u003e \u003cp\u003eHusky Air—Pilot Angels Assignment 50\u003c\/p\u003e \u003cp\u003eMartial Arts Academy (MAA) Assignment 51\u003c\/p\u003e \u003cp\u003eQuick Thinking—Learning from Failure 53\u003c\/p\u003e \u003cp\u003eQuick Thinking—Doing Agile or Being Agile? 54\u003c\/p\u003e \u003cp\u003eCase Studies 55\u003c\/p\u003e \u003cp\u003eBibliography 58\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3 Measurable Organizational Value and the Business Case 59\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 59\u003c\/p\u003e \u003cp\u003eMeasurable Organizational Value (MOV) 60\u003c\/p\u003e \u003cp\u003eThe MOV and Project Objectives 61\u003c\/p\u003e \u003cp\u003eDeveloping the MOV 62\u003c\/p\u003e \u003cp\u003eThe Business Case 67\u003c\/p\u003e \u003cp\u003eWhat Is a Business Case? 67\u003c\/p\u003e \u003cp\u003eDeveloping the Business Case 68\u003c\/p\u003e \u003cp\u003eProject Selection and Approval 76\u003c\/p\u003e \u003cp\u003eThe IT Project Selection Process 76\u003c\/p\u003e \u003cp\u003eThe Project Selection Decision 76\u003c\/p\u003e \u003cp\u003eChapter Summary 77\u003c\/p\u003e \u003cp\u003eReview Questions 77\u003c\/p\u003e \u003cp\u003eHusky Air Assignment—Pilot Angels 78\u003c\/p\u003e \u003cp\u003eThe Martial Arts Academy (MAA)—School Management System 80\u003c\/p\u003e \u003cp\u003eQuick Thinking—Measuring the Immeasurable 83\u003c\/p\u003e \u003cp\u003eQuick Thinking—The Elevator Pitch 83\u003c\/p\u003e \u003cp\u003eCase Studies 84\u003c\/p\u003e \u003cp\u003eBibliography 89\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4 Project Planning: The Project Infrastructure 91\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 91\u003c\/p\u003e \u003cp\u003eProject Governance 92\u003c\/p\u003e \u003cp\u003eThe Project Team 94\u003c\/p\u003e \u003cp\u003eThe Project Manager 94\u003c\/p\u003e \u003cp\u003eThe Project Team 95\u003c\/p\u003e \u003cp\u003eThe Organization and Project Planning 96\u003c\/p\u003e \u003cp\u003eThe Functional Organization 96\u003c\/p\u003e \u003cp\u003eThe Project Organization 99\u003c\/p\u003e \u003cp\u003eThe Matrix Organization 100\u003c\/p\u003e \u003cp\u003eProcuring External Project Resources 101\u003c\/p\u003e \u003cp\u003eProcurement Planning 102\u003c\/p\u003e \u003cp\u003eContracts Between Sellers and Buyers 103\u003c\/p\u003e \u003cp\u003eThe Project Environment 105\u003c\/p\u003e \u003cp\u003eThe Project Charter 105\u003c\/p\u003e \u003cp\u003eWhat Should Be in a Project Charter? 106\u003c\/p\u003e \u003cp\u003eProject Identification 106\u003c\/p\u003e \u003cp\u003eProject Stakeholders 107\u003c\/p\u003e \u003cp\u003eProject Description 107\u003c\/p\u003e \u003cp\u003eMeasurable Organizational Value (MOV) 107\u003c\/p\u003e \u003cp\u003eProject Scope 107\u003c\/p\u003e \u003cp\u003eProject Schedule 107\u003c\/p\u003e \u003cp\u003eProject Budget 108\u003c\/p\u003e \u003cp\u003eQuality Standards 108\u003c\/p\u003e \u003cp\u003eResources 108\u003c\/p\u003e \u003cp\u003eAssumptions and Risks 108\u003c\/p\u003e \u003cp\u003eProject Administration 108\u003c\/p\u003e \u003cp\u003eAcceptance and Approval 109\u003c\/p\u003e \u003cp\u003eReferences 109\u003c\/p\u003e \u003cp\u003eTerminology 109\u003c\/p\u003e \u003cp\u003eChapter Summary 110\u003c\/p\u003e \u003cp\u003eReview Questions 111\u003c\/p\u003e \u003cp\u003eHusky Air Assignment—Pilot Angels 112\u003c\/p\u003e \u003cp\u003eThe Martial Arts Academy (MAA)—School Management System 113\u003c\/p\u003e \u003cp\u003eQuick Thinking—The Project Sponsor 114\u003c\/p\u003e \u003cp\u003eQuick Thinking—Projects as Social Networks 114\u003c\/p\u003e \u003cp\u003eCase Studies 115\u003c\/p\u003e \u003cp\u003eBibliography 119\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5 Project Planning: Scope and the Work Breakdown Structure 120\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 120\u003c\/p\u003e \u003cp\u003eThe Triple Constraint 121\u003c\/p\u003e \u003cp\u003eDefining and Managing Project Scope 122\u003c\/p\u003e \u003cp\u003ePlan Scope Management 123\u003c\/p\u003e \u003cp\u003eCollect Requirements 123\u003c\/p\u003e \u003cp\u003eDefine Scope 123\u003c\/p\u003e \u003cp\u003eThe Scope Boundary 123\u003c\/p\u003e \u003cp\u003eThe Statement of Work (SOW) 124\u003c\/p\u003e \u003cp\u003eThe Scope Statement 124\u003c\/p\u003e \u003cp\u003eProject-Oriented Scope 125\u003c\/p\u003e \u003cp\u003eProduct-Oriented Scope 125\u003c\/p\u003e \u003cp\u003eValidate Scope 128\u003c\/p\u003e \u003cp\u003eControl Scope 128\u003c\/p\u003e \u003cp\u003eScope Change Control Procedures 129\u003c\/p\u003e \u003cp\u003eThe Work Breakdown Structure (WBS) 130\u003c\/p\u003e \u003cp\u003eWork Packages 131\u003c\/p\u003e \u003cp\u003eDeliverables and Milestones 131\u003c\/p\u003e \u003cp\u003eDeveloping the WBS 132\u003c\/p\u003e \u003cp\u003eProject Estimation 134\u003c\/p\u003e \u003cp\u003eGuesstimating 134\u003c\/p\u003e \u003cp\u003eDelphi Technique 134\u003c\/p\u003e \u003cp\u003eTime Boxing 135\u003c\/p\u003e \u003cp\u003eTop-Down Estimating 135\u003c\/p\u003e \u003cp\u003eBottom-Up Estimating 136\u003c\/p\u003e \u003cp\u003ePoker Planning 136\u003c\/p\u003e \u003cp\u003eChapter Summary 138\u003c\/p\u003e \u003cp\u003eReview Questions 139\u003c\/p\u003e \u003cp\u003eHusky Air Assignment—Pilot Angels 140\u003c\/p\u003e \u003cp\u003eThe Martial Arts Academy (MAA)—School Management System 141\u003c\/p\u003e \u003cp\u003eQuick Thinking—Sinking a Project 142\u003c\/p\u003e \u003cp\u003eQuick Thinking—More People = More Problems 143\u003c\/p\u003e \u003cp\u003eQuick Thinking—Politics and Estimates 143\u003c\/p\u003e \u003cp\u003eCase Studies 144\u003c\/p\u003e \u003cp\u003eBibliography 147\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6 Project Planning: The Schedule and Budget 149\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 149\u003c\/p\u003e \u003cp\u003eDeveloping the Project Schedule 151\u003c\/p\u003e \u003cp\u003eGantt Charts 151\u003c\/p\u003e \u003cp\u003eProject Network Diagrams 153\u003c\/p\u003e \u003cp\u003eCritical Chain Project Management (CCPM) 157\u003c\/p\u003e \u003cp\u003eProject Management Software Tools 159\u003c\/p\u003e \u003cp\u003eDeveloping the Project Budget 161\u003c\/p\u003e \u003cp\u003eThe Baseline Plan 163\u003c\/p\u003e \u003cp\u003eThe Kick-Off Meeting 164\u003c\/p\u003e \u003cp\u003eChapter Summary 164\u003c\/p\u003e \u003cp\u003eReview Questions 166\u003c\/p\u003e \u003cp\u003eHusky Air Assignment—Pilot Angels 166\u003c\/p\u003e \u003cp\u003eThe Martial Arts Academy (MAA)—School Management System 167\u003c\/p\u003e \u003cp\u003eQuick Thinking—Planning versus the Plan 168\u003c\/p\u003e \u003cp\u003eQuick Thinking—The Map is Not the Territory 168\u003c\/p\u003e \u003cp\u003eCase Studies 169\u003c\/p\u003e \u003cp\u003eBibliography 172\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7 Managing Project Risk 173\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 173\u003c\/p\u003e \u003cp\u003eCreate a Risk Plan 176\u003c\/p\u003e \u003cp\u003eIdentify Risks 176\u003c\/p\u003e \u003cp\u003eA Project Risk Identification Framework 176\u003c\/p\u003e \u003cp\u003eApplying the Project Risk Identification Framework 178\u003c\/p\u003e \u003cp\u003eOther Tools and Techniques 179\u003c\/p\u003e \u003cp\u003eAnalyze Risk 182\u003c\/p\u003e \u003cp\u003eQualitative Approaches 183\u003c\/p\u003e \u003cp\u003eQuantitative Approaches 186\u003c\/p\u003e \u003cp\u003eDiscrete Probability Distributions 186\u003c\/p\u003e \u003cp\u003eContinuous Probability Distributions 186\u003c\/p\u003e \u003cp\u003eDevelop Risk Strategies 191\u003c\/p\u003e \u003cp\u003eMonitor and Control Risk 193\u003c\/p\u003e \u003cp\u003eRespond and Evaluate Response to Risk 193\u003c\/p\u003e \u003cp\u003eChapter Summary 194\u003c\/p\u003e \u003cp\u003eReview Questions 196\u003c\/p\u003e \u003cp\u003eHusky Air Assignment—Pilot Angels 197\u003c\/p\u003e \u003cp\u003eThe Martial Arts Academy (MAA)—School Management System 197\u003c\/p\u003e \u003cp\u003eQuick Thinking—Send in the Reserves 198\u003c\/p\u003e \u003cp\u003eQuick Thinking—Risky Management 199\u003c\/p\u003e \u003cp\u003eCase Studies 200\u003c\/p\u003e \u003cp\u003eBibliography 204\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 8 Managing Project Stakeholders and Communication 205\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 205\u003c\/p\u003e \u003cp\u003eStakeholder Analysis 206\u003c\/p\u003e \u003cp\u003eThe Informal Organization 206\u003c\/p\u003e \u003cp\u003eStakeholders 206\u003c\/p\u003e \u003cp\u003eStakeholder Analysis 206\u003c\/p\u003e \u003cp\u003eMonitoring and Controlling the Project 207\u003c\/p\u003e \u003cp\u003eThe Project Communications Plan 209\u003c\/p\u003e \u003cp\u003eProject Metrics 211\u003c\/p\u003e \u003cp\u003eBurn-Down Chart 213\u003c\/p\u003e \u003cp\u003eEarned Value 213\u003c\/p\u003e \u003cp\u003eAnalyzing Current Performance 216\u003c\/p\u003e \u003cp\u003eForecasting Project Performance 218\u003c\/p\u003e \u003cp\u003eReporting Performance and Progress 222\u003c\/p\u003e \u003cp\u003eInformation Distribution 222\u003c\/p\u003e \u003cp\u003eChapter Summary 223\u003c\/p\u003e \u003cp\u003eReview Questions 224\u003c\/p\u003e \u003cp\u003eHusky Air Assignment—Pilot Angels 225\u003c\/p\u003e \u003cp\u003eThe Martial Arts Academy (MAA)—School Management System 227\u003c\/p\u003e \u003cp\u003eQuick Thinking—Projects as Social Networks 228\u003c\/p\u003e \u003cp\u003eQuick Thinking—Communication and Mentoring 229\u003c\/p\u003e \u003cp\u003eCase Studies 230\u003c\/p\u003e \u003cp\u003eBibliography 233\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 9 Managing Project Quality 234\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 234\u003c\/p\u003e \u003cp\u003eQuality Philosophies 237\u003c\/p\u003e \u003cp\u003eCraftsmanship 237\u003c\/p\u003e \u003cp\u003eScientific Management 238\u003c\/p\u003e \u003cp\u003eThe Total Quality Management (TQM) Gurus 238\u003c\/p\u003e \u003cp\u003eProcess Capability and Maturity 240\u003c\/p\u003e \u003cp\u003eThe Project Quality Management Plan 242\u003c\/p\u003e \u003cp\u003eQuality Philosophies and Principles 242\u003c\/p\u003e \u003cp\u003eQuality Standards, Processes, and Metrics 244\u003c\/p\u003e \u003cp\u003eQuality Assurance 245\u003c\/p\u003e \u003cp\u003eQuality Control 247\u003c\/p\u003e \u003cp\u003eContinuous Improvement: Learn, Mature, and Improve 251\u003c\/p\u003e \u003cp\u003eChapter Summary 251\u003c\/p\u003e \u003cp\u003eReview Questions 252\u003c\/p\u003e \u003cp\u003eHusky Air Assignment—Pilot Angels 253\u003c\/p\u003e \u003cp\u003eThe Martial Arts Academy (MAA)—School Management\u003c\/p\u003e \u003cp\u003eSystem 253\u003c\/p\u003e \u003cp\u003eQuick Thinking—Why Do We Accept Low-Quality Software? 254\u003c\/p\u003e \u003cp\u003eQuick Thinking—OPM3® 254\u003c\/p\u003e \u003cp\u003eCase Studies 255\u003c\/p\u003e \u003cp\u003eBibliography 259\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 10 Leading the Project Team 260\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 260\u003c\/p\u003e \u003cp\u003eProject Leadership 261\u003c\/p\u003e \u003cp\u003eSome Modern Approaches to Leadership 261\u003c\/p\u003e \u003cp\u003eLeadership Styles 263\u003c\/p\u003e \u003cp\u003eEmotional Intelligence 264\u003c\/p\u003e \u003cp\u003eEthics and Leadership 265\u003c\/p\u003e \u003cp\u003eEthical Leadership 266\u003c\/p\u003e \u003cp\u003eSome Common Ethical Dilemmas in Projects 268\u003c\/p\u003e \u003cp\u003eMaking Sound Ethical Decisions 269\u003c\/p\u003e \u003cp\u003eTeams and Leadership 270\u003c\/p\u003e \u003cp\u003eMulticultural Projects 272\u003c\/p\u003e \u003cp\u003eThe Challenges of International Projects 272\u003c\/p\u003e \u003cp\u003eUnderstanding Diversity 273\u003c\/p\u003e \u003cp\u003eChapter Summary 274\u003c\/p\u003e \u003cp\u003eReview Questions 275\u003c\/p\u003e \u003cp\u003eHusky Air—Pilot Angels 275\u003c\/p\u003e \u003cp\u003eThe Martial Arts Academy (MAA)—School Management System 276\u003c\/p\u003e \u003cp\u003eQuick Thinking—Leadership and Listening 277\u003c\/p\u003e \u003cp\u003eQuick Thinking—Sitting Ducks 277\u003c\/p\u003e \u003cp\u003eCase Studies 278\u003c\/p\u003e \u003cp\u003eBibliography 281\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 11 Managing Organizational Change, Resistance, and Conflict 282\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 282\u003c\/p\u003e \u003cp\u003eThe Nature of Change 284\u003c\/p\u003e \u003cp\u003eChange Has an Impact 284\u003c\/p\u003e \u003cp\u003eChange Is a Process 285\u003c\/p\u003e \u003cp\u003eChange Can Be Emotional 286\u003c\/p\u003e \u003cp\u003eThe Change Management Plan 287\u003c\/p\u003e \u003cp\u003eAssess Willingness, Readiness, and Ability to Change 287\u003c\/p\u003e \u003cp\u003eDevelop or Adopt a Strategy for Change 289\u003c\/p\u003e \u003cp\u003eRational-Empirical Approach 289\u003c\/p\u003e \u003cp\u003eNormative-Reeducation Approach 290\u003c\/p\u003e \u003cp\u003ePower-Coercive Approach 290\u003c\/p\u003e \u003cp\u003eEnvironmental-Adaptive Approach 291\u003c\/p\u003e \u003cp\u003eImplement the Change Management Plan and Track Progress 291\u003c\/p\u003e \u003cp\u003eEvaluate Experience and Develop Lessons Learned 292\u003c\/p\u003e \u003cp\u003eDealing with Resistance and Conflict 292\u003c\/p\u003e \u003cp\u003eResistance 292\u003c\/p\u003e \u003cp\u003eConflict 293\u003c\/p\u003e \u003cp\u003eChapter Summary 295\u003c\/p\u003e \u003cp\u003eReview Questions 295\u003c\/p\u003e \u003cp\u003eHusky Air Assignment—Pilot Angels 297\u003c\/p\u003e \u003cp\u003eThe Martial Arts Academy (MAA)—School Management System 298\u003c\/p\u003e \u003cp\u003eQuick Thinking—It’s Not Easy Going Green 299\u003c\/p\u003e \u003cp\u003eQuick Thinking—Cross-Functional and Multicultural Teams 299\u003c\/p\u003e \u003cp\u003eCase Studies 300\u003c\/p\u003e \u003cp\u003eBibliography 305\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 12 Project Completion 306\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIntroduction 306\u003c\/p\u003e \u003cp\u003eProduct Release or System Implementation 307\u003c\/p\u003e \u003cp\u003eDirect Cutover 307\u003c\/p\u003e \u003cp\u003eParallel 308\u003c\/p\u003e \u003cp\u003ePhased 308\u003c\/p\u003e \u003cp\u003eProject Closure 310\u003c\/p\u003e \u003cp\u003eProject Sponsor Acceptance 312\u003c\/p\u003e \u003cp\u003eThe Final Project Report 312\u003c\/p\u003e \u003cp\u003eThe Final Meeting and Presentation 313\u003c\/p\u003e \u003cp\u003eAdministrative Closure 313\u003c\/p\u003e \u003cp\u003eProject Evaluation 314\u003c\/p\u003e \u003cp\u003eIndividual Performance Review 314\u003c\/p\u003e \u003cp\u003eProject Close-Out (Postmortem) Review 315\u003c\/p\u003e \u003cp\u003eProject Audit 316\u003c\/p\u003e \u003cp\u003eEvaluating Project Success—The MOV 316\u003c\/p\u003e \u003cp\u003eChapter Summary 317\u003c\/p\u003e \u003cp\u003eReview Questions 318\u003c\/p\u003e \u003cp\u003eHusky Air Assignment—Pilot Angels 319\u003c\/p\u003e \u003cp\u003eThe Martial Arts Academy (MAA)—School Management System 319\u003c\/p\u003e \u003cp\u003eQuick Thinking—Killing a Project 320\u003c\/p\u003e \u003cp\u003eQuick Thinking—The Post-Implementation Audit 320\u003c\/p\u003e \u003cp\u003eCase Studies 321\u003c\/p\u003e \u003cp\u003eBibliography 324\u003c\/p\u003e \u003cp\u003eAppendix: An Introduction to Function Point Analysis (Available online at www.wiley.com\/college\/marchewka)\u003c\/p\u003e \u003cp\u003eIndex 325\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default 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