{"product_id":"information-technology-outsourcing-transactions-9780471459491","title":"Information Technology Outsourcing Transactions","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eFully revised and updated, Information Technology Outsourcing Transactions focuses exclusively on outsourcing information technology-such as data processing, computer systems, and specialised software programs-essentially an intellectual property transaction.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eAbout the Authors.\u003c\/b\u003e  \u003cp\u003e\u003cb\u003eAbout the Web Site.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePreface.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1: Overview of the IT Outsourcing Industry.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e1.1 Background.\u003c\/p\u003e \u003cp\u003e1.2 IT Outsourcing Industry.\u003c\/p\u003e \u003cp\u003e1.3 IT Outsourcing Deals.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2: Considering Outsourcing: The Request for Proposal and Vendor Selection.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e2.1 The Directive.\u003c\/p\u003e \u003cp\u003e2.2 Obtaining Support and Forming the Outsourcing Team.\u003c\/p\u003e \u003cp\u003e2.3 Guidelines and Internal Evaluation.\u003c\/p\u003e \u003cp\u003e2.4 Preparing a Timetable.\u003c\/p\u003e \u003cp\u003e2.5 Internal Communications.\u003c\/p\u003e \u003cp\u003e2.6 Defining the Scope of the Transaction.\u003c\/p\u003e \u003cp\u003e2.7 Selecting a Group of Potential Vendors.\u003c\/p\u003e \u003cp\u003e2.8 Request for Proposal.\u003c\/p\u003e \u003cp\u003e2.9 Evaluating the Proposals.\u003c\/p\u003e \u003cp\u003e2.10 Notifying the Preferred Vendor(s).\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3: Negotiations: Strategy and Process.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e3.1 Introduction.\u003c\/p\u003e \u003cp\u003e3.2 Negotiating Process.\u003c\/p\u003e \u003cp\u003e3.3 Exposure Analysis.\u003c\/p\u003e \u003cp\u003e3.4 People Negotiate, Not Companies.\u003c\/p\u003e \u003cp\u003e3.5 Negotiating Strategy.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4: Outsourcing Contract.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e4.1 Overview.\u003c\/p\u003e \u003cp\u003e4.2 Use of Attorneys.\u003c\/p\u003e \u003cp\u003e4.3 Key Contract Issues.\u003c\/p\u003e \u003cp\u003e4.4 Retaining Strategic Control.\u003c\/p\u003e \u003cp\u003e4.5 Assembling the Team.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5: Exhibits.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e5.1 Critical Part of the Outsourcing Contract.\u003c\/p\u003e \u003cp\u003e5.2 Exhibit Listings.\u003c\/p\u003e \u003cp\u003e5.3 Checklists.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6: Financial Considerations.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e6.1 Introduction.\u003c\/p\u003e \u003cp\u003e6.2 Base Case.\u003c\/p\u003e \u003cp\u003e6.3 Retained Costs.\u003c\/p\u003e \u003cp\u003e6.4 Unit vs. Total Cost.\u003c\/p\u003e \u003cp\u003e6.5 Pricing Options.\u003c\/p\u003e \u003cp\u003e6.6 Other Financial Charges.\u003c\/p\u003e \u003cp\u003e6.7 Financial Impact of Change.\u003c\/p\u003e \u003cp\u003e6.8 Payments.\u003c\/p\u003e \u003cp\u003e6.9 Chargeback.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7: Human Resources.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e7.1 Transitioning Employees to the Vendor.\u003c\/p\u003e \u003cp\u003e7.2 Due Diligence.\u003c\/p\u003e \u003cp\u003e7.3 The Employment Offer.\u003c\/p\u003e \u003cp\u003e7.4 Communication and Transition Plan.\u003c\/p\u003e \u003cp\u003e7.5 Contract-Related Issues.\u003c\/p\u003e \u003cp\u003e7.6 Stay Incentives.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 8: Information Privacy and Security Issues.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e8.1 Introduction.\u003c\/p\u003e \u003cp\u003e8.2 Selected Information Privacy Laws.\u003c\/p\u003e \u003cp\u003e8.3 Selected Information Security Laws.\u003c\/p\u003e \u003cp\u003e8.4 Company Privacy Policies.\u003c\/p\u003e \u003cp\u003e8.5 Outsourcing and Global Companies.\u003c\/p\u003e \u003cp\u003e8.6 Offshore Outsourcing.\u003c\/p\u003e \u003cp\u003e8.7 Practice Tips.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 9: Measuring Performance.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e9.1 Overview.\u003c\/p\u003e \u003cp\u003e9.2 Service Levels.\u003c\/p\u003e \u003cp\u003e9.3 Benchmarking.\u003c\/p\u003e \u003cp\u003e9.4 Customer Satisfaction.\u003c\/p\u003e \u003cp\u003e9.5 Gainsharing.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 10: Transformational Outsourcing.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e10.1 Moving from A to C.\u003c\/p\u003e \u003cp\u003e10.2 Internal Considerations.\u003c\/p\u003e \u003cp\u003e10.3 Project Definition.\u003c\/p\u003e \u003cp\u003e10.4 Maintaining Multiple Environments.\u003c\/p\u003e \u003cp\u003e10.5 Using Subcontractors.\u003c\/p\u003e \u003cp\u003e10.6 Contract Terms.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 11: Global Transactions.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e11.1 Overview.\u003c\/p\u003e \u003cp\u003e11.2 Contract and Legal Issues.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 12: Business Process Outsourcing.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e12.1 The Emerging Market.\u003c\/p\u003e \u003cp\u003e12.2 What Is BPO?\u003c\/p\u003e \u003cp\u003e12.3 Areas Targeted for BPO.\u003c\/p\u003e \u003cp\u003e12.4 Reasons for Outsourcing Business Processes.\u003c\/p\u003e \u003cp\u003e12.5 Integration: Making BPO Fit.\u003c\/p\u003e \u003cp\u003e12.6 BPO Vendors.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 13: Internet-Enabled Outsourcing: The Virtual Frontier.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e13.1 Introduction.\u003c\/p\u003e \u003cp\u003e13.2 Potential Problems and Issues.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 14: Post-Negotiation Activities.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e14.1 Contract Signing.\u003c\/p\u003e \u003cp\u003e14.2 The Press Release.\u003c\/p\u003e \u003cp\u003e14.3 The Autopsy.\u003c\/p\u003e \u003cp\u003e14.4 Risk Analysis.\u003c\/p\u003e \u003cp\u003e14.5 Contract Administration.\u003c\/p\u003e \u003cp\u003e14.6 Implementing the Transition Plan.\u003c\/p\u003e \u003cp\u003e14.7 Notifying Third Parties.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 15: Renegotiation and Termination.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e15.1 Overview.\u003c\/p\u003e \u003cp\u003e15.2 Renegotiation\/Termination Process.\u003c\/p\u003e \u003cp\u003e15.3 What Does the Contract Say?\u003c\/p\u003e \u003cp\u003e15.4 Additional Issues to Consider.\u003c\/p\u003e \u003cp\u003e15.5 Termination Plan.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAppendices.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAppendix 1.1 Outsourcing in the Pharmaceutical Industry.\u003c\/p\u003e \u003cp\u003eAppendix 2.1 Nondisclosure Agreement (Mutual Protection).\u003c\/p\u003e \u003cp\u003eAppendix 2.2 Request for Information.\u003c\/p\u003e \u003cp\u003eAppendix 2.3 Request for Proposal.\u003c\/p\u003e \u003cp\u003eAppendix 2.4 Customer Reference Questions: Sample.\u003c\/p\u003e \u003cp\u003eAppendix 2.5 Vendor Proposals Relating to the Provision of Information Technology Services Evaluation.\u003c\/p\u003e \u003cp\u003eAppendix 2.6 Assessing Legal Resources Required (Customer Form): Questionnaire.\u003c\/p\u003e \u003cp\u003eAppendix 2.7 Due Diligence Agreement.\u003c\/p\u003e \u003cp\u003eAppendix 2.8 Letter of Intent (Customer Form).\u003c\/p\u003e \u003cp\u003eAppendix 2.9 Letter of Intent (Vendor Form).\u003c\/p\u003e \u003cp\u003eAppendix 2.10 Consent Letter (Management of Third-Party Products\/Services).\u003c\/p\u003e \u003cp\u003eAppendix 3.1 Model Term Sheet.\u003c\/p\u003e \u003cp\u003eAppendix 4.1 Key Issues in Outsourcing Agreements.\u003c\/p\u003e \u003cp\u003eAppendix 4.2 Key Issues in Offshore Outsourcing Agreements.\u003c\/p\u003e \u003cp\u003eAppendix 4.3 Key Issues in a Data Center Outsourcing Transaction.\u003c\/p\u003e \u003cp\u003eAppendix 4.4 Information Technology Outsourcing Agreement (Customer Form).\u003c\/p\u003e \u003cp\u003eAppendix 4.5 Information Technology Outsourcing Agreement (Vendor Form).\u003c\/p\u003e \u003cp\u003eAppendix 4.6 Proprietary Rights Rider (Vendor Form).\u003c\/p\u003e \u003cp\u003eAppendix 4.7 Teaming Agreement.\u003c\/p\u003e \u003cp\u003eAppendix 5.1 Employee Confidentiality Agreement.\u003c\/p\u003e \u003cp\u003eAppendix 5.2 Customer Satisfaction Survey Checklist.\u003c\/p\u003e \u003cp\u003eAppendix 5.3 General Assignment and Bill of Sale Agreement.\u003c\/p\u003e \u003cp\u003eAppendix 5.4 Example of Joint Management Procedures.\u003c\/p\u003e \u003cp\u003eAppendix 6.1 Cost-of-Living Adjustment (COLA) Provisions Checklist.\u003c\/p\u003e \u003cp\u003eAppendix 7.1 Stay Incentives.\u003c\/p\u003e \u003cp\u003eAppendix 7.2 Issues to Consider When Selecting Retained Employees.\u003c\/p\u003e \u003cp\u003eAppendix 9.1 Gainsharing in Outsourcing Transactions: Overview.\u003c\/p\u003e \u003cp\u003eAppendix 9.2 Checklist of Issues to Consider When Establishing Service Level Methodologies.\u003c\/p\u003e \u003cp\u003eAppendix 11.1 International Transactions Key Issues Checklist.\u003c\/p\u003e \u003cp\u003eAppendix 11.2 Global Master Services Agreement (Vendor Form).\u003c\/p\u003e \u003cp\u003eAppendix 11.3 Example of Local Counsel Questionnaire for International Outsourcing Transactions.\u003c\/p\u003e \u003cp\u003eAppendix 13.1 Key Legal Issues to Consider When Negotiating Contracts for the Provision of Application Services.\u003c\/p\u003e \u003cp\u003eAppendix 13.2 Legal Checklist for ASPs.\u003c\/p\u003e \u003cp\u003eAppendix 13.3 Legal Due Diligence Checklist for Companies Transacting with ASPs.\u003c\/p\u003e \u003cp\u003eAppendix 13.4 Application Services (Vendor Sample Form) Agreement.\u003c\/p\u003e \u003cp\u003eAppendix 13.5 Business Continuity Issues for Customers to Consider When Evaluating an Application Service Provider.\u003c\/p\u003e \u003cp\u003eAppendix 15.1 Checklist for Renegotiating\/Terminating Information Technology Outsourcing Transactions.\u003c\/p\u003e \u003cp\u003eAppendix 15.2 Due Diligence Checklist for Customers Considering Termination.\u003c\/p\u003e \u003cp\u003eAppendix 15.3 Termination Assistance Services Agreement Outline.\u003c\/p\u003e \u003cp\u003eAppendix 15.4 Termination Agreement between Customer and Vendor.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eIndex.\u003c\/b\u003e\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49402598850903,"sku":"9780471459491","price":171.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780471459491.jpg?v=1730480916","url":"https:\/\/bookcurl.com\/products\/information-technology-outsourcing-transactions-9780471459491","provider":"Book 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