{"product_id":"increasing-your-influence-at-work-allinone-for-dummies-9781119489061","title":"Increasing Your Influence at Work AllinOne For","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cb\u003eGet ahead in the workplace by influencing others\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eInfluence is a timeless topic for business leaders and others in positions of power, but the world has evolved to the point where everyone needs these skills. No matter your job, role, rank, or function, if you want to get things done you need to know how to influence up, down, across, and outside the organization.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eIncreasing Your Influence at Work All-in-One For Dummies\u003c\/i\u003e shows you how to contribute more fully to important decisions, resolve conflicts more easily, lead and manage more effectively, and much more. Plus, you''ll discover how to develop the most important attributes necessary for influencetrustworthiness, reliability, and assertivenessand find out how to move beyond.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eIncludes easy-to-apply information for influencing managers, peers, and subordinates\u003c\/li\u003e \u003cli\u003eShows you how to build trust with your co-workers and cultivate reliability through consistency and being personal\u003c\/li\u003e \u003cli\u003eI\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cb\u003eIntroduction 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAbout This Book 1\u003c\/p\u003e \u003cp\u003eFoolish Assumptions 2\u003c\/p\u003e \u003cp\u003eIcons Used in This Book 2\u003c\/p\u003e \u003cp\u003eBeyond the Book 3\u003c\/p\u003e \u003cp\u003eWhere to Go from Here 3\u003c\/p\u003e \u003cp\u003e\u003cb\u003eBook 1: Body Talk: Influencing Through Communication and Body Language\u003c\/b\u003e\u003cb\u003e 5\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1: Building Effective Verbal Communication Techniques\u003c\/b\u003e\u003cb\u003e 7\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eGreat Communicators Are Made, Not Born 8\u003c\/p\u003e \u003cp\u003eVerbal Communication: When Words Matter Most 9\u003c\/p\u003e \u003cp\u003eCooperative Language: Verbal Communication at Its Finest 12\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2: Grasping Nonverbal Cues\u003c\/b\u003e\u003cb\u003e 21\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eNoting Nonverbal Techniques that Speak Volumes 21\u003c\/p\u003e \u003cp\u003eBecoming an Expert in Active Listening 30\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3: Defining Body Language\u003c\/b\u003e\u003cb\u003e 35\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDiscovering How Body Language Conveys Messages 36\u003c\/p\u003e \u003cp\u003eExamining Key Types of Gestures 41\u003c\/p\u003e \u003cp\u003eGetting the Most Out of Body Language 47\u003c\/p\u003e \u003cp\u003eAppreciating Cultural Differences 51\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4: Working with Different Communication Styles\u003c\/b\u003e\u003cb\u003e 53\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eTaking On Direct and Passive Communication Styles 54\u003c\/p\u003e \u003cp\u003eSaying Yes to Assertiveness 58\u003c\/p\u003e \u003cp\u003eKnowing Your Communication Style 60\u003c\/p\u003e \u003cp\u003eSharpening Your Communication Style 62\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5: Influencing through Communication\u003c\/b\u003e\u003cb\u003e 67\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eUnderstanding the Importance of Effective Communication 67\u003c\/p\u003e \u003cp\u003eCommunicating Quicker than the Speed of Conscious Thought 69\u003c\/p\u003e \u003cp\u003eUnderstanding Why People Say Yes 70\u003c\/p\u003e \u003cp\u003eIf You Have the Need to Influence, You Get to Do All the Work 72\u003c\/p\u003e \u003cp\u003eNavigating the Political Landscape 73\u003c\/p\u003e \u003cp\u003eEthically Influencing and Persuading for Results 76\u003c\/p\u003e \u003cp\u003eIt Takes Two to Influence 77\u003c\/p\u003e \u003cp\u003eIf You Aren’t Getting the Desired Results, Change Your Communication 89\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6: Influencing through Body Language\u003c\/b\u003e\u003cb\u003e 93\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCreating a Positive Environment 94\u003c\/p\u003e \u003cp\u003ePointing Your Body in the Right Direction 99\u003c\/p\u003e \u003cp\u003eNegotiating Styles 104\u003c\/p\u003e \u003cp\u003e\u003cb\u003eBook 2: Exerting Influence Through Important Conversations\u003c\/b\u003e\u003cb\u003e 109\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1: Conversations in Good and Bad Times \u003c\/b\u003e\u003cb\u003e111\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eUsing Critical Conversation Tools to Develop Superstars 112\u003c\/p\u003e \u003cp\u003eCoaching with Critical Conversations 114\u003c\/p\u003e \u003cp\u003eMaking Everyday Conversations Count 118\u003c\/p\u003e \u003cp\u003eOpening Your Culture to Conversation 120\u003c\/p\u003e \u003cp\u003ePreparing for a Performance Conversation 122\u003c\/p\u003e \u003cp\u003eHaving Conversations When Performance Is Suffering 122\u003c\/p\u003e \u003cp\u003eTurning Poor Performers into Productive Performers 130\u003c\/p\u003e \u003cp\u003eKeeping It Close to the Chest: Confidentiality Is Critical 131\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2: Hot Topics in Team Conversations\u003c\/b\u003e\u003cb\u003e 133\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCreating a Productive Team 133\u003c\/p\u003e \u003cp\u003eImproving Team Behavior 140\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3: Staff Disputes\u003c\/b\u003e\u003cb\u003e 143\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eGetting Results When Employees Aren’t Getting Along 143\u003c\/p\u003e \u003cp\u003eConsidering Expert Tactics for Handling Staff Disputes 147\u003c\/p\u003e \u003cp\u003eResolving the Five Biggest Staff Disputes 153\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4: Workplace Complaints \u003c\/b\u003e\u003cb\u003e159\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAddressing Workplace Complaints 160\u003c\/p\u003e \u003cp\u003eUsing Critical Conversations When an Issue Is Raised 164\u003c\/p\u003e \u003cp\u003eDigging into Workplace Complaints 165\u003c\/p\u003e \u003cp\u003eBringing in a Mediator 168\u003c\/p\u003e \u003cp\u003eMoving Forward after Tough Workplace Conversations 171\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5: Difficult Behaviors\u003c\/b\u003e\u003cb\u003e 173\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDefining Difficult Behaviors 174\u003c\/p\u003e \u003cp\u003eKeying in on Difficult Behaviors 175\u003c\/p\u003e \u003cp\u003eUsing a Critical Conversation to Turn Around Difficult Behaviors 178\u003c\/p\u003e \u003cp\u003eBuilding a Toolbox: Action Plans for Difficult Behaviors 180\u003c\/p\u003e \u003cp\u003eFinding the Words for Special Circumstances 184\u003c\/p\u003e \u003cp\u003eStepping in When Bad Behavior Becomes a Pattern 188\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6: Customer Conversations\u003c\/b\u003e\u003cb\u003e 191\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eHelping Customer Relationships 191\u003c\/p\u003e \u003cp\u003eProviding Exceptional Customer Service 193\u003c\/p\u003e \u003cp\u003eHandling a Customer Who Crosses the Line 197\u003c\/p\u003e \u003cp\u003eDelivering Bad News to Clients 199\u003c\/p\u003e \u003cp\u003eKeeping Your Customers 201\u003c\/p\u003e \u003cp\u003e\u003cb\u003eBook 3: Peace Talks: Having Influence When You’re the One Involved in Conflict\u003c\/b\u003e\u003cb\u003e 203\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1: Identifying What Both Sides Want\u003c\/b\u003e\u003cb\u003e 205\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAsking Yourself What You Really Want 206\u003c\/p\u003e \u003cp\u003eThinking about What the Other Person Wants 211\u003c\/p\u003e \u003cp\u003eTaking a Look at Both Sides 214\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2: Asking for a Meeting to Talk about the Conflict\u003c\/b\u003e\u003cb\u003e 219\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eConsidering the Best Way to Approach the Other Person 219\u003c\/p\u003e \u003cp\u003ePreparing for Resistance 222\u003c\/p\u003e \u003cp\u003eSetting a Time and a Place for a Productive Discussion 228\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3: Sitting Down to Talk through the Issues\u003c\/b\u003e\u003cb\u003e 231\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003ePreparing to Mediate Your Own Conflict 232\u003c\/p\u003e \u003cp\u003eGetting the One-on-One Started 233\u003c\/p\u003e \u003cp\u003eSharing Perspectives 236\u003c\/p\u003e \u003cp\u003eCreating an Agenda 244\u003c\/p\u003e \u003cp\u003eLooking for Win-Win Solutions 247\u003c\/p\u003e \u003cp\u003eConcluding the Discussion 250\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4: Tailoring Your Approach to the Organizational Chart\u003c\/b\u003e\u003cb\u003e 253\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eResolving Issues with Someone You Supervise 254\u003c\/p\u003e \u003cp\u003eAddressing Conflict with a Peer 262\u003c\/p\u003e \u003cp\u003eHaving One-on-One Conversations with Your Boss 264\u003c\/p\u003e \u003cp\u003e\u003cb\u003eBook 4: Go, Team! Building Influence Across Teams and Functions\u003c\/b\u003e\u003cb\u003e 269\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1: Driving Engagement through Team Development\u003c\/b\u003e\u003cb\u003e 271\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eYay, Team: Identifying Characteristics of an Engaged Team 272\u003c\/p\u003e \u003cp\u003eStormin’ and Normin’: Exploring Tuckman’s Stages 274\u003c\/p\u003e \u003cp\u003eFrom a Distance: Leading Teams from Afar 282\u003c\/p\u003e \u003cp\u003eHit Me with Your Best Shot: Conducting a High-Impact Team Workshop 283\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2: Improving Organizational Communication\u003c\/b\u003e\u003cb\u003e 285\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eMind the Gap: The Great Organizational Communication Fissure 286\u003c\/p\u003e \u003cp\u003eEstablishing Two-Way Communication 287\u003c\/p\u003e \u003cp\u003eBuilding a Communication Protocol 290\u003c\/p\u003e \u003cp\u003eMaximizing the Various Communication Tools 293\u003c\/p\u003e \u003cp\u003eCommunicating Change 301\u003c\/p\u003e \u003cp\u003eCommunicating Your Engagement Efforts 304\u003c\/p\u003e \u003cp\u003eLooking at a Few Communication Don’ts 305\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3: Strengthening Team Performance with Mindfulness \u003c\/b\u003e\u003cb\u003e307\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIdentifying and Harnessing Team Dynamics 307\u003c\/p\u003e \u003cp\u003eImproving Team Performance by Staying Focused on the Important Stuff 312\u003c\/p\u003e \u003cp\u003eEnhancing Internal and External Business Relationships 318\u003c\/p\u003e \u003cp\u003eBoosting Team Morale and Effort 323\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4: Using Mindfulness to Assist Different Business Functions\u003c\/b\u003e\u003cb\u003e 329\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eMindfulness for Human Resources 330\u003c\/p\u003e \u003cp\u003eMindfulness for Occupational Health 336\u003c\/p\u003e \u003cp\u003eMindfulness for Learning and Organizational Development 338\u003c\/p\u003e \u003cp\u003eMindfulness for Customer Service 341\u003c\/p\u003e \u003cp\u003eMindfulness for Marketing and PR 344\u003c\/p\u003e \u003cp\u003e\u003cb\u003eBook 5: Boomers and Beyond: Influencing Across Generations \u003c\/b\u003e\u003cb\u003e347\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1: Driving Engagement across Generations\u003c\/b\u003e\u003cb\u003e 349\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBoom Baby: Working with Baby Boomers 350\u003c\/p\u003e \u003cp\u003eX Marks the Spot: Working with Generation X 354\u003c\/p\u003e \u003cp\u003eWorking with Millennials 358\u003c\/p\u003e \u003cp\u003ePutting It All Together 363\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2: Encouraging and Facilitating Collaboration among Generations\u003c\/b\u003e\u003cb\u003e 367\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eShifting Your Perspective on Collaboration 368\u003c\/p\u003e \u003cp\u003eReconciling Differences: Independent Xers versus\u003c\/p\u003e \u003cp\u003eCollaborative Millennials 370\u003c\/p\u003e \u003cp\u003eOnboarding Millennials 376\u003c\/p\u003e \u003cp\u003eTraining Millennials 378\u003c\/p\u003e \u003cp\u003eMentoring Millennials and Vice Versa 379\u003c\/p\u003e \u003cp\u003eBuilding a Collaborative Infrastructure 382\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3: Supercharging Your Feedback Loop\u003c\/b\u003e\u003cb\u003e 389\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eGiving Feedback in the Instantaneous Age 390\u003c\/p\u003e \u003cp\u003eRethinking the Review Session 392\u003c\/p\u003e \u003cp\u003eRealizing that Feedback Is a Two-Way Street 403\u003c\/p\u003e \u003cp\u003eActing More Like a Coach Than a Boss 406\u003c\/p\u003e \u003cp\u003eTroubleshooting Common Feedback Issues 406\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4: Motivating Millennials — Generation “Why?”\u003c\/b\u003e\u003cb\u003e 411\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eManaging for Meaning 412\u003c\/p\u003e \u003cp\u003eCompensating the Noncompensation Generation 417\u003c\/p\u003e \u003cp\u003eRewarding Millennials 421\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5: Dropping Workplace Formalities\u003c\/b\u003e\u003cb\u003e 429\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDistinguishing Between Formality at Work and Work Ethic 430\u003c\/p\u003e \u003cp\u003eDrawing the Fine Line between Manager and Friend 442\u003c\/p\u003e \u003cp\u003eChanneling Your Inner Emily Post: Communication\u003c\/p\u003e \u003cp\u003eEtiquette 445\u003c\/p\u003e \u003cp\u003e\u003cb\u003eBook 6: Who’s The Boss? Becoming an Influential Company Leader\u003c\/b\u003e\u003cb\u003e 451\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1: People Who Lead People: Engaging Employees through Leadership\u003c\/b\u003e\u003cb\u003e 453\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDistinguishing Management versus Leadership 454\u003c\/p\u003e \u003cp\u003eSurveying Leadership-Based Engagement Drivers 455\u003c\/p\u003e \u003cp\u003eUnderstanding That Leadership Starts at the Top 456\u003c\/p\u003e \u003cp\u003eIdentifying the Behaviors and Traits of Engaged Leaders 458\u003c\/p\u003e \u003cp\u003eHere Comes the Train Again: Training Managers to Become Engaged Leaders 462\u003c\/p\u003e \u003cp\u003ePut Me In, Coach! Coaching for Engagement 464\u003c\/p\u003e \u003cp\u003eDo This, Not That: Looking at Leadership Best Practices 468\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2: Establishing Trust\u003c\/b\u003e\u003cb\u003e 471\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eSurveying Ideas for Building Trust in Business 471\u003c\/p\u003e \u003cp\u003eDefining Trust and Needs in the Workplace 473\u003c\/p\u003e \u003cp\u003eGetting Others to Trust in Your Leadership 477\u003c\/p\u003e \u003cp\u003eSetting Standards for Others by Example 479\u003c\/p\u003e \u003cp\u003eHarnessing People Power 482\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3: Motivating the Masses\u003c\/b\u003e\u003cb\u003e 487\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003ePeeking into the Human Motivation Theory 488\u003c\/p\u003e \u003cp\u003eHelping People Find Their Meaning and Purpose Again 496\u003c\/p\u003e \u003cp\u003ePracticing and Reinforcing Motivation 499\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4: Thriving on the Challenges of Leadership\u003c\/b\u003e\u003cb\u003e 505\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThriving Rather Than Surviving 506\u003c\/p\u003e \u003cp\u003eBeing a More Mindful Leader 509\u003c\/p\u003e \u003cp\u003ePracticing Mindful Leadership 512\u003c\/p\u003e \u003cp\u003eCoping with Stress and Pressure by Building Resilience 517\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5: Leading People, Change, and Strategy\u003c\/b\u003e\u003cb\u003e 521\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eLeading Mindfully When Change Is the Norm 521\u003c\/p\u003e \u003cp\u003eCreating Strategies That Allow the Organization to Flourish 525\u003c\/p\u003e \u003cp\u003eCreating a More Mindful Organization 533\u003c\/p\u003e \u003cp\u003eIndex 539\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49407065358679,"sku":"9781119489061","price":19.54,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781119489061.jpg?v=1730498053","url":"https:\/\/bookcurl.com\/products\/increasing-your-influence-at-work-allinone-for-dummies-9781119489061","provider":"Book Curl","version":"1.0","type":"link"}