{"product_id":"how-to-tell-anyone-anything-9780814410158","title":"How to Tell Anyone Anything","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eNo one likes to be criticized. But when feedback is necessary whether it's with a boss, someone we manage, or another co-worker it takes great communication skills to successfully get the message across with feelings and relationships intact.\u003cp\u003eDrawing from the latest thinking in psychology on how best to connect with others, \u003ci\u003eHow to Tell Anyone Anything\u003c\/i\u003e steers readers away from the common mistake of focusing on what's wrong, and shows them instead how to provide clear, constructive, positive messages. From telling a frequently late employee that we understand what happened (even as we negotiate for the problem to stop), to asking a rude co-worker what's bothering them (and by doing so, discovering the root of the problem), the book gives readers powerful insight into how we all react naturally to criticism and how to transform interactions that might become verbal tugs of war into collaborative, problem-solving sessions.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eContents       Acknowledgments       Introduction: A New Way of Looking at Dialogue       Section I: The Basics       Chapter 1. Why We Stink at Difficult Conversations-    And How We Can Change       Chapter 2. How to Have Painless Conversations: The CANDID Approach       Section II: The CANDID Approach in Detail       Chapter 3. Compartmentalize Your Message: The Neutral Zone       Chapter 4. Ask Questions: From Furious to Curious       Chapter 5. Normalize: It's OK, Really       Chapter 6. Discuss the Issue: Just the Facts       Chapter 7. Incentivize: It's All About Them       Chapter 8. Disengage from the Discussion: Making a Good    Last Impression       Section III. The Advanced Course       Chapter 9. Reframing: Making Difficult Messages Painless       Chapter 10. Managing the Dialogue: Response and Counter-Response       Chapter 11. You Don't Say: Phrases to Avoid       Chapter 12. How to Receive Feedback       Section IV. Putting It into Practice       Chapter 13. Case Studies: Creating Painless Discussions in Real Life       Chapter 14. Troubleshooting the Mechanics       Epilogue: Summing It All Up 189       Appendix A: The Painless Conversation Worksheet       Appendix B: Strength-Based Psychology:    The Basis of Painless Communication       Index       About the Author\u003c\/p\u003e","brand":"McGraw-Hill Education","offers":[{"title":"Default Title","offer_id":51768163762519,"sku":"9780814410158","price":12.89,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780814410158.jpg?v=1758716645","url":"https:\/\/bookcurl.com\/products\/how-to-tell-anyone-anything-9780814410158","provider":"Book Curl","version":"1.0","type":"link"}