{"product_id":"how-to-coach-for-creativity-and-service-excellence-9781138480636","title":"How to Coach for Creativity and Service","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cstrong\u003eHow to Coach for Creativity and Service Excellence: A Lean Coaching Workbook\u003c\/strong\u003e is a self-contained workbook, in which the reader completes twenty-one days of practical exercises and activities focused on creativity, lean and coaching (one set per day). This will enable the reader to develop their capability and confidence to be creative, adapt lean principles, practices and tools to their unique service organization and coach others to do the same. The workbook guides the reader through a structured, systematic, easy-to-understand, habit-building approach, and function as the reader's coach'. As the reader works' their way through the book, they will reclaim their creativity, learn Karyn's tried-and-true 15-minute a day coaching approach and adapt lean principles, practices and tools to their particular service organization.\u003c\/p\u003e\u003cp\u003eAs an internationally acclaimed lean consultant, highly experienced coach and coauthor of The Toyota Way to Service Excellence, Karyn Ross \u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eWelcome Section (Preface) \u003c\/p\u003e\u003cp\u003e\u003cstrong\u003ePart 1:\u003c\/strong\u003e Introduction: It takes 21 Days To Make a Habit! Time to Get Started! \u003c\/p\u003e\u003cp\u003eDay 1: Lean Service Basics \u003c\/p\u003e\u003cp\u003e\u003cstrong\u003ePart 2: \u003c\/strong\u003eTime to Practice! \u003c\/p\u003e\u003cp\u003eDay 2: Always Start with Purpose \u003c\/p\u003e\u003cp\u003eDay 3: A Vision Gives Us Something to Strive Towards Together! \u003c\/p\u003e\u003cp\u003eDay 4: Service is About Others \u003c\/p\u003e\u003cp\u003eDay 5: Service Value Streams Tend to Be Circular \u003c\/p\u003e\u003cp\u003eDay 6: Creating Peak Services vs Simply Solving Problems \u003c\/p\u003e\u003cp\u003eDay 7: Start with What Should be Happening (Target) \u003c\/p\u003e\u003cp\u003eDay 8: Do You REALLY Know What’s Going On?\u003c\/p\u003e\u003cp\u003eDay 9: The Importance of ‘Making It Visible’: Both Process and Mindsets! \u003c\/p\u003e\u003cp\u003eDay 10: The Importance of ‘Making it Visible’: Minding the Gap! \u003c\/p\u003e\u003cp\u003eDay 11: Striving for Single-Piece Flow in Service Processes \u003c\/p\u003e\u003cp\u003eDay 12: Barriers to Flow in Service Processes: Part 1 \u003c\/p\u003e\u003cp\u003eDay 13: Barriers to Flow in Service Processes: Part 2\u003c\/p\u003e\u003cp\u003eDay 14: Barriers to Flow in Services: Part 3 \u003c\/p\u003e\u003cp\u003eDay 15: Leveling Work in Services: Part 1 \u003c\/p\u003e\u003cp\u003eDay 16: Leveling Work in Services: Part 2 \u003c\/p\u003e\u003cp\u003eDay 17: Leveling Work in Services: Part 3 \u003c\/p\u003e\u003cp\u003eDay 18: Standardized Work in Services: Part 1 \u003c\/p\u003e\u003cp\u003eDay 19: Standardized Work in Services: Part 2 \u003c\/p\u003e\u003cp\u003eDay 20: Time to Reflect! \u003c\/p\u003e\u003cp\u003e\u003cstrong\u003ePart 3:\u003c\/strong\u003e Conclusion: Where am I - and my learner - now? What’s Next? \u003c\/p\u003e\u003cp\u003eDay 21: What Did We Learn? \u003c\/p\u003e","brand":"Taylor \u0026 Francis Ltd","offers":[{"title":"Default Title","offer_id":49407221203287,"sku":"9781138480636","price":25.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781138480636.jpg?v=1730498618","url":"https:\/\/bookcurl.com\/products\/how-to-coach-for-creativity-and-service-excellence-9781138480636","provider":"Book Curl","version":"1.0","type":"link"}