{"product_id":"how-the-way-we-talk-can-change-the-way-we-work-9780787963781","title":"How the Way We Talk Can Change the Way We Work","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eThis text outlines an approach to business communication by two Harvard-based educators, trainers and consultants. Kegan and Lahey show us how the way we talk in the workplace can be understood as seven different types of speaking, seven languages that reveal our attitudes and expectations.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eAcknowledgments ix\u003c\/p\u003e \u003cp\u003eIntroduction: What Do You Really Want . . . and What Will You Do to Keep from Getting It? 1\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart One: The Internal Languages: Building the New Machine 11\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e1 From the Language of Complaint to the Language of Commitment 13\u003c\/p\u003e \u003cp\u003e2 From the Language of Blame to the Language of Personal Responsibility 33\u003c\/p\u003e \u003cp\u003e3 From the Language of New Year’s Resolutions to the Language of Competing Commitments: Diagnosing the Immunity to Change 47\u003c\/p\u003e \u003cp\u003e4 From the Language of Big Assumptions That Hold Us to the Language of Assumptions We Hold: Disturbing the Immunity to Change 67\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart Two: The Social Languages: Maintaining and Upgrading the Machine 89\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e5 From the Language of Prizes and Praising to the Language of Ongoing Regard 91\u003c\/p\u003e \u003cp\u003e6 From the Language of Rules and Policies to the Language of Public Agreement 103\u003c\/p\u003e \u003cp\u003e7 From the Language of Constructive Criticism to the Language of Deconstructive Criticism 121\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart Three: Carrying on the Work 147\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e8 Running the Internal Languages 149\u003c\/p\u003e \u003cp\u003e9 Running the Social Languages 187\u003c\/p\u003e \u003cp\u003eEpilogue: Toward the Transformation Highway: Transcending the Limits of the Information Age 229\u003c\/p\u003e \u003cp\u003eThe Authors 235\u003c\/p\u003e \u003cp\u003eIndex 237\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":48865897644375,"sku":"9780787963781","price":17.1,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780787963781.jpg?v=1722276104","url":"https:\/\/bookcurl.com\/products\/how-the-way-we-talk-can-change-the-way-we-work-9780787963781","provider":"Book Curl","version":"1.0","type":"link"}