{"product_id":"how-could-this-happen-managing-errors-in-organizations-9783319764023","title":"How Could This Happen?: Managing Errors in Organizations","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eThe first comprehensive reference work on error management, blending the latest thinking with state of the art industry practice on how organizations can learn from mistakes. \u003cp\u003eEven today the reality of error management in some organizations is simple: “Don’t make mistakes. And if you do, you’re on your own unless you can blame someone else.” In most, it has moved on but it is still often centered around quality control, with Six Sigma Black Belts seeking to eradicate errors with an unattainable goal of zero.\u003c\/p\u003e  \u003cp\u003eBut the best organizations have gone further. They understand that mistakes happen, be they systemic or human. They have realized that rather than being stigmatized, errors have to be openly discussed, analyzed, and used as a source for learning.\u003c\/p\u003e  \u003cp\u003eIn\u003ci\u003e How Could This Happen?\u003c\/i\u003e Jan Hagen collects insights from the leading academics in this field – covering the prerequisites for error reporting, such as psychological safety, organizational learning and innovation, safety management systems, and the influence of senior leadership behavior on the reporting climate.\u003c\/p\u003e  \u003cp\u003eThis research is complemented by contributions from practitioners who write about their professional experiences of error management. They provide not only ideas for implementation but also offer an inside view of highly demanding work environments, such as flight operations in the military and operating nuclear submarines.\u003c\/p\u003e  \u003cp\u003eEvery organization makes mistakes. Not every organization learns from them. It’s the job of leaders to create the culture and processes that enable that to happen. Hagen and his team show you how.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e1 Zhike Lei                                                     Fast, Slow, and Pause: Understanding Error Management via a Temporal Lens\u003cbr\u003e\u003c\/p\u003e  \u003cp\u003e2 Gudela Grote                                               Errors and Learning for Safety: Creating Uncertainty As an Underlying Mechanism\u003c\/p\u003e  \u003cp\u003e3 Immanuel Barshi and Nadine Bienefeld       When Silence is not Golden\u003c\/p\u003e  \u003cp\u003e4 Vincent Giolito and Paul J. Verdin              Executive Perspectives on Strategic Error Management\u003c\/p\u003e  \u003cp\u003e5 Amy C. Edmondson and Paul J. Verdin      The Strategic Imperative of Psychological Safety and Organizational Error Management\u003c\/p\u003e  \u003cp\u003e6 Nicholas Dechy, Yves Dien,                         Learning Failures As the Ultimate Root Causes of\u003cbr\u003e Eric Marsden, and Jean-Marie Rousseau         Accidents\u003c\/p\u003e  \u003cp\u003e7 John S. Carroll                                             Understanding Safety Management through Strategic Design, Political, and Cultural Approaches\u003c\/p\u003e  \u003cp\u003e8 Ulrich Dirnagl and René Bernard                  Errors and Error Management in Biomedical Research\u003c\/p\u003e  \u003cp\u003e9 Jan Brommundt                                          Empowerment\u003c\/p\u003e  \u003cp\u003e10 Julianne Morath and Mallory Johnson       Open Error Communication in a High-consequence Industry\u003c\/p\u003e  \u003cp\u003e11 Robert Schroeder                                        Confidence and Humility\u003c\/p\u003e  \u003cp\u003e12 Helmut Kunz                                              Just Culture\u003c\/p\u003e  \u003cp\u003e13 Peter Klement                                            Error Management in the German Armed Forces’ Military Aviation\u003c\/p\u003e  \u003cp\u003e14 Jan U. Hagen                                              Crew Resource Management Revisited\u003c\/p\u003e  \u003cp\u003e15 Avner Shahal                                             Error Reporting and Crew Resource Management in the Israeli Airforce\u003c\/p\u003e  \u003cp\u003e16 L. David Marquet                                      Lessons from a Nuclear Submarine Mishap\u003c\/p\u003e  \u003cp\u003e17 Tony Kern                                                 The War on Error – A New and Different Approach to Human Performance\u003c\/p\u003e","brand":"Springer International Publishing AG","offers":[{"title":"Default Title","offer_id":51742929715543,"sku":"9783319764023","price":999.99,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9783319764023.jpg?v=1758387427","url":"https:\/\/bookcurl.com\/products\/how-could-this-happen-managing-errors-in-organizations-9783319764023","provider":"Book Curl","version":"1.0","type":"link"}