{"product_id":"fundamentals-of-quality-control-and-improvement-9781118705148","title":"Fundamentals of Quality Control and Improvement","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003ePreface xix\u003c\/p\u003e \u003cp\u003eAbout the Companion Website xxiii\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart I Philosophy and Fundamentals 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e1 Introduction to Quality Control and the Total Quality System 3\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e1-1 Introduction and Chapter Objectives 3\u003c\/p\u003e \u003cp\u003e1-2 Evolution of Quality Control 4\u003c\/p\u003e \u003cp\u003e1-3 Quality 7\u003c\/p\u003e \u003cp\u003e1-4 Quality Control 12\u003c\/p\u003e \u003cp\u003e1-5 Quality Assurance 13\u003c\/p\u003e \u003cp\u003e1-6 Quality Circles and Quality Improvement Teams 14\u003c\/p\u003e \u003cp\u003e1-7 Customer Needs and Market Share 15\u003c\/p\u003e \u003cp\u003e1-8 Benefits of Quality Control and the Total Quality System 16\u003c\/p\u003e \u003cp\u003e1-9 Quality and Reliability 18\u003c\/p\u003e \u003cp\u003e1-10 Quality Improvement 18\u003c\/p\u003e \u003cp\u003e1-11 Product and Service Costing 19\u003c\/p\u003e \u003cp\u003e1-12 Quality Costs 23\u003c\/p\u003e \u003cp\u003e1-13 Measuring Quality Costs 27\u003c\/p\u003e \u003cp\u003e1-14 Management of Quality 31\u003c\/p\u003e \u003cp\u003e1-15 Quality and Productivity 34\u003c\/p\u003e \u003cp\u003e1-16 Total Quality Environmental Management 37\u003c\/p\u003e \u003cp\u003eSummary 40\u003c\/p\u003e \u003cp\u003eKey Terms 41\u003c\/p\u003e \u003cp\u003eExercises 41\u003c\/p\u003e \u003cp\u003eReferences 46\u003c\/p\u003e \u003cp\u003e\u003cb\u003e2 Some Philosophies and Their Impact on Quality 47\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e2-1 Introduction and Chapter Objectives 47\u003c\/p\u003e \u003cp\u003e2-2 Service Industries and Their Characteristics 47\u003c\/p\u003e \u003cp\u003e2-3 Model for Service Quality 53\u003c\/p\u003e \u003cp\u003e2-4 W. Edwards Deming’s Philosophy 56\u003c\/p\u003e \u003cp\u003e2-5 Philip B. Crosby’s Philosophy 75\u003c\/p\u003e \u003cp\u003e2-6 Joseph M. Juran’s Philosophy 78\u003c\/p\u003e \u003cp\u003e2-7 The Three Philosophies Compared 82\u003c\/p\u003e \u003cp\u003eSummary 85\u003c\/p\u003e \u003cp\u003eKey Terms 85\u003c\/p\u003e \u003cp\u003eExercises 86\u003c\/p\u003e \u003cp\u003eReferences 88\u003c\/p\u003e \u003cp\u003e\u003cb\u003e3 Quality Management: Practices, Tools, and Standards 89\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e3-1 Introduction and Chapter Objectives 89\u003c\/p\u003e \u003cp\u003e3-2 Management Practices 90\u003c\/p\u003e \u003cp\u003e3-3 Quality Function Deployment 99\u003c\/p\u003e \u003cp\u003e3-4 Benchmarking and Performance Evaluation 106\u003c\/p\u003e \u003cp\u003e3-5 Health Care Analytics 115\u003c\/p\u003e \u003cp\u003e3-6 Tools for Continuous Quality Improvement 124\u003c\/p\u003e \u003cp\u003e3-7 International Standards ISO 9000 and Other Derivatives 137\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart II Statistical Foundations and Methods of Quality Improvement 147\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e4 Fundamentals of Statistical Concepts and Techniques in Quality Control and Improvement 149\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e4-1 Introduction and Chapter Objectives 150\u003c\/p\u003e \u003cp\u003e4-2 Population and Sample 150\u003c\/p\u003e \u003cp\u003e4-3 Parameter and Statistic 150\u003c\/p\u003e \u003cp\u003e4-4 Probability 151\u003c\/p\u003e \u003cp\u003e4-5 Descriptive Statistics: Describing Product or Process Characteristics 156\u003c\/p\u003e \u003cp\u003e4-6 Probability Distributions 173\u003c\/p\u003e \u003cp\u003e4-7 Inferential Statistics: Drawing Conclusions on Product and Process Quality 189\u003c\/p\u003e \u003cp\u003eSummary 212\u003c\/p\u003e \u003cp\u003eAppendix: Approximations to Some Probability Distributions 212\u003c\/p\u003e \u003cp\u003eKey Terms 215\u003c\/p\u003e \u003cp\u003eExercises 216\u003c\/p\u003e \u003cp\u003eReferences 228\u003c\/p\u003e \u003cp\u003e\u003cb\u003e5 Data Analyses and Sampling 229\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e5-1 Introduction and Chapter Objectives 229\u003c\/p\u003e \u003cp\u003e5-2 Empirical Distribution Plots 230\u003c\/p\u003e \u003cp\u003e5-3 Randomness of a Sequence 235\u003c\/p\u003e \u003cp\u003e5-4 Validating Distributional Assumptions 237\u003c\/p\u003e \u003cp\u003e5-5 Transformations to Achieve Normality 240\u003c\/p\u003e \u003cp\u003e5-6 Analysis of Count Data 244\u003c\/p\u003e \u003cp\u003e5-7 Analysis of Customer Satisfaction Data 248\u003c\/p\u003e \u003cp\u003e5-8 Concepts in Sampling 257\u003c\/p\u003e \u003cp\u003eSummary 264\u003c\/p\u003e \u003cp\u003eKey Terms 265\u003c\/p\u003e \u003cp\u003eExercises 266\u003c\/p\u003e \u003cp\u003eReferences 272\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart III Statistical Process Control 273\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e6 Statistical Process Control Using Control Charts 275\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e6-1 Introduction and Chapter Objectives 275\u003c\/p\u003e \u003cp\u003e6-2 Causes of Variation 277\u003c\/p\u003e \u003cp\u003e6-3 Statistical Basis for Control Charts 277\u003c\/p\u003e \u003cp\u003e6-4 Selection of Rational Samples 289\u003c\/p\u003e \u003cp\u003e6-5 Analysis of Patterns in Control Charts 290\u003c\/p\u003e \u003cp\u003e6-6 Maintenance of Control Charts 294\u003c\/p\u003e \u003cp\u003eSummary 295\u003c\/p\u003e \u003cp\u003eKey Terms 295\u003c\/p\u003e \u003cp\u003eExercises 295\u003c\/p\u003e \u003cp\u003eReferences 298\u003c\/p\u003e \u003cp\u003e\u003cb\u003e7 Control Charts for Variables 299\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e7-1 Introduction and Chapter Objectives 300\u003c\/p\u003e \u003cp\u003e7-2 Selection of Characteristics for Investigation 301\u003c\/p\u003e \u003cp\u003e7-3 Preliminary Decisions 302\u003c\/p\u003e \u003cp\u003e7-4 Control Charts for the Mean and Range 303\u003c\/p\u003e \u003cp\u003e7-5 Control Charts for the Mean and Standard Deviation 321\u003c\/p\u003e \u003cp\u003e7-6 Control Charts for Individual Units 326\u003c\/p\u003e \u003cp\u003e7-7 Control Charts for Short Production Runs 330\u003c\/p\u003e \u003cp\u003e7-8 Other Control Charts 332\u003c\/p\u003e \u003cp\u003e7-9 Risk-Adjusted Control Charts 352\u003c\/p\u003e \u003cp\u003e7-10 Multivariate Control Charts 359\u003c\/p\u003e \u003cp\u003eSummary 372\u003c\/p\u003e \u003cp\u003eKey Terms 373\u003c\/p\u003e \u003cp\u003eExercises 374\u003c\/p\u003e \u003cp\u003eReferences 387\u003c\/p\u003e \u003cp\u003e\u003cb\u003e8 Control Charts for Attributes 389\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e8-1 Introduction and Chapter Objectives 390\u003c\/p\u003e \u003cp\u003e8-2 Advantages and Disadvantages of Attribute Charts 390\u003c\/p\u003e \u003cp\u003e8-3 Preliminary Decisions 392\u003c\/p\u003e \u003cp\u003e8-4 Chart for Proportion Nonconforming: \u003ci\u003ep\u003c\/i\u003e-Chart 392\u003c\/p\u003e \u003cp\u003e8-5 Chart for Number of Nonconforming Items: \u003ci\u003enp\u003c\/i\u003e-Chart 409\u003c\/p\u003e \u003cp\u003e8-6 Chart for Number of Nonconformities: \u003ci\u003ec\u003c\/i\u003e-Chart 411\u003c\/p\u003e \u003cp\u003e8-7 Chart for Number of Nonconformities Per Unit: \u003ci\u003eu\u003c\/i\u003e-Chart 417\u003c\/p\u003e \u003cp\u003e8-8 Chart for Demerits Per Unit: \u003ci\u003eu\u003c\/i\u003e-Chart 423\u003c\/p\u003e \u003cp\u003e8-9 Charts for Highly Conforming Processes 426\u003c\/p\u003e \u003cp\u003e8-10 Operating Characteristic Curves for Attribute Control Charts 431\u003c\/p\u003e \u003cp\u003eSummary 434\u003c\/p\u003e \u003cp\u003eKey Terms 435\u003c\/p\u003e \u003cp\u003eExercises 435\u003c\/p\u003e \u003cp\u003eReferences 448\u003c\/p\u003e \u003cp\u003e\u003cb\u003e9 Process Capability Analysis 449\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e9-1 Introduction and Chapter Objectives 449\u003c\/p\u003e \u003cp\u003e9-2 Specification Limits and Control Limits 450\u003c\/p\u003e \u003cp\u003e9-3 Process Capability Analysis 451\u003c\/p\u003e \u003cp\u003e9-4 Natural Tolerance Limits 453\u003c\/p\u003e \u003cp\u003e9-5 Specifications and Process Capability 454\u003c\/p\u003e \u003cp\u003e9-6 Process Capability Indices 457\u003c\/p\u003e \u003cp\u003e9-7 Process Capability Analysis Procedures 476\u003c\/p\u003e \u003cp\u003e9-8 Capability Analysis for Nonnormal Distributions 478\u003c\/p\u003e \u003cp\u003e9-9 Setting Tolerances on Assemblies and Components 480\u003c\/p\u003e \u003cp\u003e9-10 Estimating Statistical Tolerance Limits of a Process 487\u003c\/p\u003e \u003cp\u003eSummary 489\u003c\/p\u003e \u003cp\u003eKey Terms 490\u003c\/p\u003e \u003cp\u003eExercises 490\u003c\/p\u003e \u003cp\u003eReferences 499\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart IV Acceptance Sampling 501\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e10 Acceptance Sampling Plans for Attributes and Variables 503\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e10-1 Introduction and Chapter Objectives 504\u003c\/p\u003e \u003cp\u003e10-2 Advantages and Disadvantages of Sampling 504\u003c\/p\u003e \u003cp\u003e10-3 Producer and Consumer Risks 505\u003c\/p\u003e \u003cp\u003e10-4 Operating Characteristic Curve 505\u003c\/p\u003e \u003cp\u003e10-5 Types of Sampling Plans 509\u003c\/p\u003e \u003cp\u003e10-6 Evaluating Sampling Plans 511\u003c\/p\u003e \u003cp\u003e10-7 Bayes Rule and Decision Making Based on Samples 516\u003c\/p\u003e \u003cp\u003e10-8 Lot-by-Lot Attribute Sampling Plans 519\u003c\/p\u003e \u003cp\u003e10-9 Other Attribute Sampling Plans 537\u003c\/p\u003e \u003cp\u003e10-10 Deming’s \u003ci\u003ekp \u003c\/i\u003eRule 540\u003c\/p\u003e \u003cp\u003e10-11 Sampling Plans for Variables 543\u003c\/p\u003e \u003cp\u003e10-12 Variable Sampling Plans for a Process Parameter 544\u003c\/p\u003e \u003cp\u003e10-13 Variable Sampling Plans for Estimating the Lot Proportion Nonconforming 550\u003c\/p\u003e \u003cp\u003eSummary 555\u003c\/p\u003e \u003cp\u003eKey Terms 556\u003c\/p\u003e \u003cp\u003eExercises 556\u003c\/p\u003e \u003cp\u003eReferences 562\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart V Product and Process Design 563\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e11 Reliability 565\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e11-1 Introduction and Chapter Objectives 565\u003c\/p\u003e \u003cp\u003e11-2 Reliability 566\u003c\/p\u003e \u003cp\u003e11-3 Life-Cycle Curve and Probability Distributions in Modeling Reliability 566\u003c\/p\u003e \u003cp\u003e11-4 System Reliability 570\u003c\/p\u003e \u003cp\u003e11-5 Operating Characteristic Curves 578\u003c\/p\u003e \u003cp\u003e11-6 Reliability and Life Testing Plans 580\u003c\/p\u003e \u003cp\u003e11-7 Survival Analysis 588\u003c\/p\u003e \u003cp\u003eSummary 599\u003c\/p\u003e \u003cp\u003eKey Terms 599\u003c\/p\u003e \u003cp\u003eExercises 600\u003c\/p\u003e \u003cp\u003eReferences 603\u003c\/p\u003e \u003cp\u003e\u003cb\u003e12 Experimental Design and the Taguchi Method 605\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e12-1 Introduction and Chapter Objectives 606\u003c\/p\u003e \u003cp\u003e12-2 Experimental Design Fundamentals 606\u003c\/p\u003e \u003cp\u003e12-3 Some Experimental Designs 611\u003c\/p\u003e \u003cp\u003e12-4 Factorial Experiments 631\u003c\/p\u003e \u003cp\u003e12-5 The Taguchi Method 659\u003c\/p\u003e \u003cp\u003e12-6 The Taguchi Philosophy 660\u003c\/p\u003e \u003cp\u003e12-7 Loss Functions 663\u003c\/p\u003e \u003cp\u003e12-8 Signal-to-Noise Ratio and Performance Measures 670\u003c\/p\u003e \u003cp\u003e12-9 Critique of S\/N Ratios 673\u003c\/p\u003e \u003cp\u003e12-10 Experimental Design in the Taguchi Method 674\u003c\/p\u003e \u003cp\u003e12-11 Parameter Design in the Taguchi Method 690\u003c\/p\u003e \u003cp\u003e12-12 Critique of Experimental Design and the Taguchi Method 694\u003c\/p\u003e \u003cp\u003eSummary 696\u003c\/p\u003e \u003cp\u003eKey Terms 697\u003c\/p\u003e \u003cp\u003eExercises 698\u003c\/p\u003e \u003cp\u003eReferences 708\u003c\/p\u003e \u003cp\u003e\u003cb\u003e13 Process Modeling Through Regression Analysis 711\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e13-1 Introduction and Chapter Objectives 711\u003c\/p\u003e \u003cp\u003e13-2 Deterministic and Probabilistic Models 712\u003c\/p\u003e \u003cp\u003e13-3 Model Assumptions 714\u003c\/p\u003e \u003cp\u003e13-4 Least Squares Method for Parameter Estimation 716\u003c\/p\u003e \u003cp\u003e13-5 Model Validation and Remedial Measures 722\u003c\/p\u003e \u003cp\u003e13-6 Estimation and Inferences from a Regression Model 726\u003c\/p\u003e \u003cp\u003e13-7 Qualitative Independent Variables 732\u003c\/p\u003e \u003cp\u003e13-9 Logistic Regression 742\u003c\/p\u003e \u003cp\u003eSummary 746\u003c\/p\u003e \u003cp\u003eKey Terms 747\u003c\/p\u003e \u003cp\u003eExercises 748\u003c\/p\u003e \u003cp\u003eReferences 752\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAppendixes 753\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eA-1 Cumulative Binomial Distribution 753\u003c\/p\u003e \u003cp\u003eA-2 Cumulative Poisson Distribution 758\u003c\/p\u003e \u003cp\u003eA-3 Cumulative Standard Normal Distribution 760\u003c\/p\u003e \u003cp\u003eA-4 Values of \u003ci\u003et \u003c\/i\u003efor a Specified Right-Tail Area 763\u003c\/p\u003e \u003cp\u003eA-5 Chi-Squared Values for a Specified Right-Tail Area 765\u003c\/p\u003e \u003cp\u003eA-6 Values of \u003ci\u003eF \u003c\/i\u003efor a Specified Right-Tail Area 767\u003c\/p\u003e \u003cp\u003eA-7 Factors for Computing Centerline and Three-Sigma Control Limits 773\u003c\/p\u003e \u003cp\u003eA-8 Uniform Random Numbers 774\u003c\/p\u003e \u003cp\u003eIndex 775\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default 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