{"product_id":"fundamentals-of-performance-improvement-9781118025246","title":"Fundamentals of Performance Improvement","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cb\u003eFundamentals of Performance Improvement, 3rd Edition \u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003e Fundamentals of Performance Improvement\u003c\/i\u003e is a substantially new version of the down-to-earth, how-to guide designed to help business leaders, practitioners, and students understand the science and art of performance technology and successfully implement organizational and societal change. Using the Performance Improvement \/ Human Performance Technology (HPT) model, the expert authors explain step-by-step how to spot performance indicators, analyze problems, identify underlying causes, describe desired results, and create workable solutions.\u003c\/p\u003e\u003cp\u003eIt does not matter what function you align yourself to in your organization, this book allows you to tap into the secrets that drive organizational success. Several books work to define what is performance improvement and performance technology. This one also provides insights into the Why? And How?\u003cbr\u003e\u003cb\u003eCEDRIC T. COCO,\u003c\/b\u003e CPT, SVP, Learning and Organizational Effec\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eLIST OF FIGURES xv  \u003c\/p\u003e\u003cp\u003eLIST OF TABLES xvii\u003c\/p\u003e \u003cp\u003eLIST OF EXHIBITS xix\u003c\/p\u003e \u003cp\u003eLIST OF CASE STUDIES xxi\u003c\/p\u003e \u003cp\u003eLIST OF PERFORMANCE SUPPORT TOOLS xxiii\u003c\/p\u003e \u003cp\u003eACKNOWLEDGMENTS xxv\u003c\/p\u003e \u003cp\u003eFOREWORD—THE PRACTICE OF PERFORMANCE IMPROVEMENT, BY JUDITH A. HALE xxvii\u003c\/p\u003e \u003cp\u003eFOREWORD—FUNDAMENTALS OF PERFORMANCE TECHNOLOGY, BY DALE BRETHOWER xxix\u003c\/p\u003e \u003cp\u003eFOREWORD—PERFORMANCE IMPROVEMENT INTERVENTIONS, BY WILLIAM W. LEE xxxiii\u003c\/p\u003e \u003cp\u003eINTRODUCTION xxxv\u003c\/p\u003e \u003cp\u003e\u003cb\u003eSECTION 1: PERFORMANCE IMPROVEMENT AND THE PERFORMANCE IMPROVEMENT\/HPT MODEL\u003c\/b\u003e 1\u003c\/p\u003e \u003cp\u003eCHAPTER 1 \u003cb\u003eOVERVIEW OF PERFORMANCE IMPROVEMENT\u003c\/b\u003e 3\u003c\/p\u003e \u003cp\u003eCHAPTER 2 \u003cb\u003ePERFORMANCE IMPROVEMENT\/HPT MODEL—AN OVERVIEW\u003c\/b\u003e 41\u003c\/p\u003e \u003cp\u003eCHAPTER 3 \u003cb\u003eCHANGE MANAGEMENT\u003c\/b\u003e 61\u003c\/p\u003e \u003cp\u003eCASE STUDY 1.1\u003c\/p\u003e \u003cp\u003e\u003cb\u003eBOUTIQUE MARKETING COMPANY\u003c\/b\u003e 81\u003c\/p\u003e \u003cp\u003eCASE STUDY 1.2\u003c\/p\u003e \u003cp\u003e\u003cb\u003eSTRATEGIC PERFORMANCE MANAGEMENT IN GEORGIA EDUCATION\u003c\/b\u003e 89\u003c\/p\u003e \u003cp\u003eCASE STUDY 1.3\u003c\/p\u003e \u003cp\u003e\u003cb\u003eREDUCING MUNICIPAL STRIFE THROUGH ENGAGEMENT\u003c\/b\u003e 95\u003c\/p\u003e \u003cp\u003eCASE STUDY 1.4\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAMWAY CORPORATION: DRIVING CONSISTENT, STRATEGIC PERFORMANCE OF DISTRIBUTORS GLOBALLY\u003c\/b\u003e 103\u003c\/p\u003e \u003cp\u003eCASE STUDY 1.5\u003c\/p\u003e \u003cp\u003e\u003cb\u003eUSING HUMAN PERFORMANCE TECHNOLOGY (HPT) TO SELECT PROJECTS THAT YIELD RESULTS\u003c\/b\u003e 111\u003c\/p\u003e \u003cp\u003e\u003cb\u003eSECTION 2: PERFORMANCE ANALYSIS\u003c\/b\u003e 121\u003c\/p\u003e \u003cp\u003eCHAPTER 4 \u003cb\u003eOVERVIEW OF PERFORMANCE ANALYSIS\u003c\/b\u003e 123\u003c\/p\u003e \u003cp\u003eCHAPTER 5 \u003cb\u003eORGANIZATIONAL ANALYSIS\u003c\/b\u003e 133\u003c\/p\u003e \u003cp\u003eCHAPTER 6 \u003cb\u003eENVIRONMENTAL ANALYSIS\u003c\/b\u003e 145\u003c\/p\u003e \u003cp\u003eCHAPTER 7 \u003cb\u003eGAP ANALYSIS\u003c\/b\u003e 155\u003c\/p\u003e \u003cp\u003eCHAPTER 8 \u003cb\u003eCAUSE ANALYSIS\u003c\/b\u003e 163\u003c\/p\u003e \u003cp\u003eCASE STUDY 2.1\u003c\/p\u003e \u003cp\u003e\u003cb\u003eTHE BLAKE COMPANY\/MUTSCHLER KITCHENS\u003c\/b\u003e 179\u003c\/p\u003e \u003cp\u003eCASE STUDY 2.2\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePHYSICIAN PERFORMANCE REPORT ACCURACY AND TIMELINESS\u003c\/b\u003e 185\u003c\/p\u003e \u003cp\u003e\u003cb\u003eSECTION 3: INTERVENTION SELECTION, DESIGN, AND DEVELOPMENT\u003c\/b\u003e 193\u003c\/p\u003e \u003cp\u003eCHAPTER 9 \u003cb\u003eINTERVENTION SELECTION\u003c\/b\u003e 195\u003c\/p\u003e \u003cp\u003eCHAPTER 10 \u003cb\u003eLEARNING INTERVENTIONS\u003c\/b\u003e 243\u003c\/p\u003e \u003cp\u003eCHAPTER 11 \u003cb\u003ePERFORMANCE SUPPORT INTERVENTIONS\u003c\/b\u003e 281\u003c\/p\u003e \u003cp\u003eCHAPTER 12 \u003cb\u003eJOB ANALYSIS\/WORK DESIGN INTERVENTIONS\u003c\/b\u003e 291\u003c\/p\u003e \u003cp\u003eCHAPTER 13 \u003cb\u003ePERSONAL DEVELOPMENT INTERVENTIONS\u003c\/b\u003e 313\u003c\/p\u003e \u003cp\u003eCHAPTER 14 \u003cb\u003eHRD INTERVENTIONS\u003c\/b\u003e 325\u003c\/p\u003e \u003cp\u003eCHAPTER 15 \u003cb\u003eORGANIZATIONAL COMMUNICATION INTERVENTIONS\u003c\/b\u003e 363\u003c\/p\u003e \u003cp\u003eCHAPTER 16 \u003cb\u003eORGANIZATION DESIGN AND DEVELOPMENT\u003c\/b\u003e 373\u003c\/p\u003e \u003cp\u003eCHAPTER 17 \u003cb\u003eFINANCIAL SYSTEMS INTERVENTIONS\u003c\/b\u003e 395\u003c\/p\u003e \u003cp\u003eCHAPTER 18 \u003cb\u003eINTERVENTION DESIGN\u003c\/b\u003e 407\u003c\/p\u003e \u003cp\u003eCHAPTER 19 \u003cb\u003eMAKING THE BUSINESS CASE\u003c\/b\u003e 423\u003c\/p\u003e \u003cp\u003eCHAPTER 20 \u003cb\u003eINTERVENTION DEVELOPMENT\u003c\/b\u003e 443\u003c\/p\u003e \u003cp\u003eCASE STUDY 3.1\u003c\/p\u003e \u003cp\u003e\u003cb\u003eNO ROOM FOR ERROR\u003c\/b\u003e 451\u003c\/p\u003e \u003cp\u003eCASE STUDY 3.2\u003c\/p\u003e \u003cp\u003e\u003cb\u003eACQUISITION OF WESTFORD BANK BY SPRING HARBOR BANK\u003c\/b\u003e 459\u003c\/p\u003e \u003cp\u003eEXHIBIT 3.1\u003c\/p\u003e \u003cp\u003e\u003cb\u003eINFORMATION TECHNOLOGY COMPANY ALIGNS WORKFORCE TO BUSINESS STRATEGY AND DIRECTION\u003c\/b\u003e 465\u003c\/p\u003e \u003cp\u003e\u003cb\u003eSECTION 4: INTERVENTION IMPLEMENTATION AND MAINTENANCE\u003c\/b\u003e 473\u003c\/p\u003e \u003cp\u003eCHAPTER 21 \u003cb\u003eINTERVENTION IMPLEMENTATION AND MAINTENANCE\u003c\/b\u003e 475\u003c\/p\u003e \u003cp\u003eCHAPTER 22 \u003cb\u003eTECHNIQUES FOR IMPLEMENTATION AND MAINTENANCE\u003c\/b\u003e 489\u003c\/p\u003e \u003cp\u003eCASE STUDY 4.1\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCHURCH PENSION FUND: THE GREAT MODEL\u003c\/b\u003e 509\u003c\/p\u003e \u003cp\u003eCASE STUDY 4.2\u003c\/p\u003e \u003cp\u003e\u003cb\u003eST. LUKE LUTHERAN CHURCH AND SCHOOL\u003c\/b\u003e 517\u003c\/p\u003e \u003cp\u003e\u003cb\u003eSECTION 5: INTERVENTION EVALUATION\u003c\/b\u003e 527\u003c\/p\u003e \u003cp\u003eCHAPTER 23 \u003cb\u003eOVERVIEW OF EVALUATION\u003c\/b\u003e 529\u003c\/p\u003e \u003cp\u003eCHAPTER 24 \u003cb\u003ePLANNING AND CONDUCTING EVALUATION\u003c\/b\u003e 545\u003c\/p\u003e \u003cp\u003eCASE STUDY 5.1\u003c\/p\u003e \u003cp\u003e\u003cb\u003eABC AUTOMOTIVE COMPANY—DEALERSHIP SALES AND MARKETING ACADEMY\u003c\/b\u003e 571\u003c\/p\u003e \u003cp\u003eCASE STUDY 5.2\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCOMMUNITY HEALTHCARE ASSOCIATION OF THE DAKOTAS\u003c\/b\u003e 577\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAPPENDICES\u003c\/b\u003e 585\u003c\/p\u003e \u003cp\u003eAPPENDIX A \u003cb\u003eISPI’S PERFORMANCE TECHNOLOGY STANDARDS\u003c\/b\u003e 587\u003c\/p\u003e \u003cp\u003eAPPENDIX B \u003cb\u003eCERTIFIED SCHOOL IMPROVEMENT SPECIALIST STANDARDS\u003c\/b\u003e 613\u003c\/p\u003e \u003cp\u003eAPPENDIX C \u003cb\u003eISPI’S CODE OF ETHICS\u003c\/b\u003e 617\u003c\/p\u003e \u003cp\u003eGLOSSARY 623\u003c\/p\u003e \u003cp\u003eABOUT THE AUTHORS 639\u003c\/p\u003e \u003cp\u003eNAME INDEX 641\u003c\/p\u003e \u003cp\u003eSUBJECT INDEX 645\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49406822482263,"sku":"9781118025246","price":80.75,"currency_code":"GBP","in_stock":true}],"url":"https:\/\/bookcurl.com\/products\/fundamentals-of-performance-improvement-9781118025246","provider":"Book Curl","version":"1.0","type":"link"}