{"product_id":"facilities-management-9780470673973","title":"Facilities Management","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eFacilities management continues to expand and develop in terms of the volume and diversity of commercial activity, with a significant influence upon organisational success and goal achievement.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003ePreface ix\u003c\/p\u003e \u003cp\u003eAcknowledgements xiii\u003c\/p\u003e \u003cp\u003e\u003cb\u003eI Dynamic, Strategic Facilities Management 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e1 Diversity and Balance in Facilities Management 3\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e1.1 Introduction 3\u003c\/p\u003e \u003cp\u003e1.2 Generic FM model 4\u003c\/p\u003e \u003cp\u003e1.3 Illustrations of facilities management systems 7\u003c\/p\u003e \u003cp\u003e1.4 Facilities management models 14\u003c\/p\u003e \u003cp\u003e1.5 Case studies 18\u003c\/p\u003e \u003cp\u003e1.6 Conclusions 52\u003c\/p\u003e \u003cp\u003eReferences 52\u003c\/p\u003e \u003cp\u003e\u003cb\u003e2 Excellence Through a Client\/User Orientation 53\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e2.1 Introduction 53\u003c\/p\u003e \u003cp\u003e2.2 Societal context 54\u003c\/p\u003e \u003cp\u003e2.3 Built environment impacts on users 55\u003c\/p\u003e \u003cp\u003e2.4 The complex sensory impacts of spaces 56\u003c\/p\u003e \u003cp\u003e2.5 Focusing through user-orientated design principles 60\u003c\/p\u003e \u003cp\u003e2.6 Conclusions 74\u003c\/p\u003e \u003cp\u003eEndnote 76\u003c\/p\u003e \u003cp\u003eReferences 76\u003c\/p\u003e \u003cp\u003e\u003cb\u003e3 Engaging with Stakeholder Needs 81\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e3.1 Introduction 81\u003c\/p\u003e \u003cp\u003e3.2 The relationship between the facilities management function and user needs evaluation 83\u003c\/p\u003e \u003cp\u003e3.3 Post-occupancy evaluation (POE) 88\u003c\/p\u003e \u003cp\u003e3.4 Data collection: Methods, analysis and presentation 98\u003c\/p\u003e \u003cp\u003e3.5 Conclusions 105\u003c\/p\u003e \u003cp\u003eReferences 105\u003c\/p\u003e \u003cp\u003eAppendix: Post-occupancy evaluation data sheets 106\u003c\/p\u003e \u003cp\u003e\u003cb\u003eII Organising for Facilities Management 109\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e4 Organising for Facilities Management 111\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e4.1 Introduction 111\u003c\/p\u003e \u003cp\u003e4.2 Performance measurement 112\u003c\/p\u003e \u003cp\u003e4.3 Organising the FM team 113\u003c\/p\u003e \u003cp\u003e4.4 Facilities management and measurement 114\u003c\/p\u003e \u003cp\u003e4.5 Relationship approaches to FM 120\u003c\/p\u003e \u003cp\u003e4.6 Flexibility and the FM organisation 127\u003c\/p\u003e \u003cp\u003e4.7 Tangible and intangible FM 128\u003c\/p\u003e \u003cp\u003e4.8 FM in the experience economy 134\u003c\/p\u003e \u003cp\u003e4.9 Conclusions 136\u003c\/p\u003e \u003cp\u003eReferences 137\u003c\/p\u003e \u003cp\u003e\u003cb\u003e5 Managing People Through Change 139\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e5.1 Introduction 139\u003c\/p\u003e \u003cp\u003e5.2 Change as a threat or opportunity? 140\u003c\/p\u003e \u003cp\u003e5.3 New service implementation cycle 140\u003c\/p\u003e \u003cp\u003e5.4 Multi-faceted ‘space’ 145\u003c\/p\u003e \u003cp\u003e5.5 Relinquishing the ‘old’ 156\u003c\/p\u003e \u003cp\u003e5.6 Embracing the ‘new’ 157\u003c\/p\u003e \u003cp\u003e5.7 Conclusions 161\u003c\/p\u003e \u003cp\u003eReferences 161\u003c\/p\u003e \u003cp\u003e\u003cb\u003e6 Managing Briefing in Major Projects 165\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e6.1 Introduction 165\u003c\/p\u003e \u003cp\u003e6.2 The importance of briefing 166\u003c\/p\u003e \u003cp\u003e6.3 Five keys to successful briefing 167\u003c\/p\u003e \u003cp\u003e6.4 Management of the briefing process 189\u003c\/p\u003e \u003cp\u003e6.5 Information required during the briefing process 193\u003c\/p\u003e \u003cp\u003e6.6 Conclusions 198\u003c\/p\u003e \u003cp\u003eReferences 200\u003c\/p\u003e \u003cp\u003e\u003cb\u003eIII Facilities Management Tools 201\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e7 Information Technology Tools for Facilities Management 203\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e7.1 Introduction 203\u003c\/p\u003e \u003cp\u003e7.2 Information philosophy 204\u003c\/p\u003e \u003cp\u003e7.3 Modern applications of IT in facilities management 204\u003c\/p\u003e \u003cp\u003e7.4 Interoperability and collaboration 206\u003c\/p\u003e \u003cp\u003e7.5 Knowledge management 211\u003c\/p\u003e \u003cp\u003e7.6 IT governance models 214\u003c\/p\u003e \u003cp\u003e7.7 Viable system model (VSM) 216\u003c\/p\u003e \u003cp\u003e7.8 Conclusions 222\u003c\/p\u003e \u003cp\u003eReferences 223\u003c\/p\u003e \u003cp\u003e\u003cb\u003e8 Decision Making 225\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e8.1 Introduction 225\u003c\/p\u003e \u003cp\u003e8.2 Stage 1: Exploration of the nature of the problem 229\u003c\/p\u003e \u003cp\u003e8.3 Stage 2: Generation of possible solutions 242\u003c\/p\u003e \u003cp\u003e8.4 Stage 3: Choosing among possible solutions 249\u003c\/p\u003e \u003cp\u003e8.5 Conclusions 270\u003c\/p\u003e \u003cp\u003eReferences 275\u003c\/p\u003e \u003cp\u003e\u003cb\u003eIV Conclusions 277\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e9 Sustaining the Pursuit of Facilities Management Excellence 279\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e9.1 Introduction 279\u003c\/p\u003e \u003cp\u003e9.2 Client perception of facilities management services 280\u003c\/p\u003e \u003cp\u003e9.3 Stimulating and sustaining improvements 283\u003c\/p\u003e \u003cp\u003e9.4 Strategic facilities management 290\u003c\/p\u003e \u003cp\u003e9.5 Learning organisations 299\u003c\/p\u003e \u003cp\u003e9.6 Conclusions and interactions 305\u003c\/p\u003e \u003cp\u003eReferences 309\u003c\/p\u003e \u003cp\u003eAppendix: Models of learning organisations 310\u003c\/p\u003e \u003cp\u003eIndex 313\u003c\/p\u003e","brand":"John Wiley and Sons Ltd","offers":[{"title":"Default Title","offer_id":49402405290327,"sku":"9780470673973","price":56.95,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780470673973.jpg?v=1730480298","url":"https:\/\/bookcurl.com\/products\/facilities-management-9780470673973","provider":"Book Curl","version":"1.0","type":"link"}