{"product_id":"fabled-service-9780787909383","title":"Fabled Service","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eDevelop standard-setting customer service!\u003cbr\u003e \u003cbr\u003e Based on the best-selling book Fabled Service by BetsySanders!\u003cbr\u003e \u003cbr\u003e This program will help you develop exceptional customer servicethat puts your organization above your competition. InspiringFabled Service helps you assess your needs and select activities toimprove weak areas in your current customer service.\u003cbr\u003e \u003cbr\u003e Teach others vital customer service skills, such as how to:\u003cbr\u003e * Positively represent the organization\u003cbr\u003e * Satisfy customers so they will buy the product or service\u003cbr\u003e * Encourage customers to return\u003cbr\u003e * Understand what motivates people and initiates action\u003cbr\u003e * Solve problems immediately and effectively... and more!\u003cbr\u003e \u003cbr\u003e Simply written, this program includes all necessary materials tocreate results-oriented, customized customer service training. ATrainer''s Guide includes specific direction for administering theCustomer Service Survey, which assesses individual strengths andweaknesses in three learning a\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eForeword\u003cbr\u003e Introduction\u003cbr\u003e 1. The Road to Fabled Service\u003cbr\u003e 2.Fabled Service is a Way of Life\u003cbr\u003e 3. Fabled Service is Defined by the Customer\u003cbr\u003e 4.Fabled Service is Everyone's Job\u003cbr\u003e 5. Fabled Service is Designed into the System\u003cbr\u003e 6. Fabled Service is Inseparable from Integrity\u003cbr\u003e 7. Fabled Service is Empowered by Leadership","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49405027418455,"sku":"9780787909383","price":18.69,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780787909383.jpg?v=1730488411","url":"https:\/\/bookcurl.com\/products\/fabled-service-9780787909383","provider":"Book Curl","version":"1.0","type":"link"}