{"product_id":"engagement-9781119150831","title":"Engagement","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eMaster the interpersonal side of management to enhance productivity and boost success\u003c\/b\u003e \u003cp\u003e\u003ci\u003eEngagement\u003c\/i\u003e is the manager''s essential primer for dealing with difficult people and managing your team. Bestselling authors Lee G. Bolman and Joan V. Gallos are back with an engaging business novella that relates real, practical techniques captured in the 4-step SURE model for handling people problems. The story centers around a manager in a new job, and her experiences applying the four steps in leading her new team. Brief interludes punctuate the story throughout to provide room for reflection, and to explain the complex interpersonal dynamics at play in commonly encountered situations. Key lessons are underscored as the foundation for a sound people strategy, and the features and details of each rule are laid out in a clear, concise manner. You''ll learn alongside the story''s manager as she uses the model to find artful solutions to problems that could have easily derailed her cha\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003ePREFACE xiii\u003c\/p\u003e \u003cp\u003eINTRODUCTION xvii\u003c\/p\u003e \u003cp\u003eSURE Rules of Engagement xx\u003c\/p\u003e \u003cp\u003eHow to Use This Book xxv\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePART I REALITY 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCHAPTER 1 The Choice 3\u003c\/p\u003e \u003cp\u003eCHAPTER 2 The Boss 5\u003c\/p\u003e \u003cp\u003eCHAPTER 3 A Single Step 7\u003c\/p\u003e \u003cp\u003eINTERLUDE 1 Coping with Bullies 8\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePART II BEGINNINGS ARE EVERYTHING 15\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCHAPTER 4 The Motley Crew 17\u003c\/p\u003e \u003cp\u003eCHAPTER 5 SOS 20\u003c\/p\u003e \u003cp\u003eCHAPTER 6 The Ally 23\u003c\/p\u003e \u003cp\u003eINTERLUDE 2 Managing the Boss 25\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePART III COMPLEX CHARACTERS 33\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCHAPTER 7 Madison 35\u003c\/p\u003e \u003cp\u003eCHAPTER 8 Data 39\u003c\/p\u003e \u003cp\u003eCHAPTER 9 Underperforming 41\u003c\/p\u003e \u003cp\u003eCHAPTER 10 The Check-in 44\u003c\/p\u003e \u003cp\u003eINTERLUDE 3 Learning with Tenacity 49\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePART IV THE PLOT THICKENS 55\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCHAPTER 11 Clarity 57\u003c\/p\u003e \u003cp\u003eCHAPTER 12 Checking It Twice 59\u003c\/p\u003e \u003cp\u003eCHAPTER 13 Production 62\u003c\/p\u003e \u003cp\u003eINTERLUDE 4 Leading with Purpose 65\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePART V FIX OR FOLD 71\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCHAPTER 14 Sales 73\u003c\/p\u003e \u003cp\u003eCHAPTER 15 A Warning from Michael 77\u003c\/p\u003e \u003cp\u003eCHAPTER 16 Hate Your Boss? 79\u003c\/p\u003e \u003cp\u003eCHAPTER 17 In Sheep’s Clothing 82\u003c\/p\u003e \u003cp\u003eCHAPTER 18 Fire Your Star? 86\u003c\/p\u003e \u003cp\u003eCHAPTER 19 Back to the Boss 90\u003c\/p\u003e \u003cp\u003eINTERLUDE 5 Move On? Push Out? 92\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePART VI TEAM WORK 99\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCHAPTER 20 The Game Plan 101\u003c\/p\u003e \u003cp\u003eINTERLUDE 6 A SURE Tour de Force 106\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePART VII A HAPPY ENDING? 111\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCHAPTER 21 The New Boss 113\u003c\/p\u003e \u003cp\u003eEPILOGUE THE SURE ROUTE TO SUCCESS: ENGAGEMENT 117\u003c\/p\u003e \u003cp\u003eThe SURE Principles: Remember the Basics 120\u003c\/p\u003e \u003cp\u003eConclusion 125\u003c\/p\u003e \u003cp\u003eTHE SKILLS OF ENGAGEMENT TUTORIAL 126\u003c\/p\u003e \u003cp\u003eStop, Look, and Learn 128\u003c\/p\u003e \u003cp\u003eUnhook 136\u003c\/p\u003e \u003cp\u003eRevise the Script 146\u003c\/p\u003e \u003cp\u003eEngage—Evolve or Exit 150\u003c\/p\u003e \u003cp\u003eNOTES 155\u003c\/p\u003e \u003cp\u003eACKNOWLEDGMENTS 166\u003c\/p\u003e \u003cp\u003eABOUT THE AUTHORS 169\u003c\/p\u003e \u003cp\u003eINDEX 173\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49406997201239,"sku":"9781119150831","price":18.69,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781119150831.jpg?v=1730497830","url":"https:\/\/bookcurl.com\/products\/engagement-9781119150831","provider":"Book Curl","version":"1.0","type":"link"}