{"product_id":"employees-first-customers-second-9781422139066","title":"Employees First Customers Second","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cdiv\u003e\n\u003cb\u003eMORE THAN 100,000 COPIES SOLD\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003eOne small idea can ignite a revolution just as a single matchstick can start a fire.\u003cbr\u003e\u003cbr\u003eOne such idea—putting employees first and customers second—sparked a revolution at HCL Technologies, the IT services giant.\u003cbr\u003e\u003cbr\u003eIn this candid and personal account, Vineet Nayar—HCLT’s celebrated CEO—recounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around.\u003cbr\u003e\u003cbr\u003eBy doing so, Nayar fired the imagination of both employees and customers and set HCLT on a journey of transformation that has made it one of the fastest-growing and profitable global IT services companies and, according to BusinessWeek, one of the twenty most influential companies in the world.\u003cbr\u003eChapter by chapter, Nayar recounts the exciting journey of how he and his team implemented the employee fi\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\"In this short, personable book, he explains EFCS's principles and how he put it to work at HCLT, turning the company's fortunes around in just five years. The good news: EFCS strategies can work at your company, too.\" -- The Washington Post \"modern classic\" -- The Financial Times\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003eCONTENTS  About Vineet Nayar  Introduction  Chapter 1: Mirror-Mirror-- Creating the Need for Change  Learning to Face Reality  Rising Through the Ranks  Looking in the Rear View Mirror  Intriguing Conversations  The Clue of Gen Y  Inverting the Pyramid  The Romance of Tomorrow  Walking the Roads of Three Heroes\u003c\/div\u003e","brand":"Harvard Business Review Press","offers":[{"title":"Default Title","offer_id":48885580038487,"sku":"9781422139066","price":22.46,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781422139066.jpg?v=1722536976","url":"https:\/\/bookcurl.com\/products\/employees-first-customers-second-9781422139066","provider":"Book Curl","version":"1.0","type":"link"}