{"product_id":"effective-people-management-9780749480820","title":"Effective People Management","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cb\u003ePat Wellington\u003c\/b\u003e is an internationally recognised management consultant who specialises in customer care, business development, team building and personal effectiveness. With over 20 years' experience she has facilitated assignments in blue chip organizations such as Canon and Coca Cola, healthcare providers including the St Martins and Nuffield Hospitals, United Nations agencies in Rome and Geneva, and government bodies in the UK, the Gulf and South East Asia. She is also the author of \u003ci\u003eEffective Customer Care\u003c\/i\u003e, published by Kogan Page.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cul\u003e\u003cli\u003e\u003cul\u003e\n\u003cli\u003eChapter - 00: Preface;\u003c\/li\u003e\n\u003cli\u003eChapter - 01: Leadership;\u003c\/li\u003e\n\u003cli\u003eChapter - 02: Growing your Business from Start-Up;\u003c\/li\u003e\n\u003cli\u003eChapter - 03: The Management Side of Building your Business;\u003c\/li\u003e\n\u003cli\u003eChapter - 04: Recruiting Talent;\u003c\/li\u003e\n\u003cli\u003eChapter - 05: Holistic Management;\u003c\/li\u003e\n\u003cli\u003eChapter - 06: The Power of Motivation;\u003c\/li\u003e\n\u003cli\u003eChapter - 07: Performance Management;\u003c\/li\u003e\n\u003cli\u003eChapter - 08: Recognition and Rewarding Performance;\u003c\/li\u003e\n\u003cli\u003eChapter - 09: Creating a Learning Environment;\u003c\/li\u003e\n\u003cli\u003eChapter - 10: Proactive Conflict Management;\u003c\/li\u003e\n\u003cli\u003eChapter - 11: Problem Solving through Project Management;\u003c\/li\u003e\n\u003cli\u003eChapter - 12: Developing your Company and Implementing Change;\u003c\/li\u003e\n\u003cli\u003eChapter - 13: Summary\u003c\/li\u003e\n\u003c\/ul\u003e\u003c\/li\u003e\u003c\/ul\u003e","brand":"Kogan Page Ltd","offers":[{"title":"Default Title","offer_id":48865726366039,"sku":"9780749480820","price":18.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780749480820.jpg?v=1722275277","url":"https:\/\/bookcurl.com\/products\/effective-people-management-9780749480820","provider":"Book Curl","version":"1.0","type":"link"}