{"product_id":"developing-your-conflict-competence-9780470505465","title":"Developing Your Conflict Competence","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eA practical resource, this book combines tips, checklists, exercises, and stories to outline concrete processes that improve the way leaders, managers, and anyone within an organization responds to conflict. Beginning with a series of questions and self-diagnostics, the authors show you how to: maintain emotional balance in the face of conflict; implement constructive communications techniques; help others deal with conflicts that are causing organization problems; establish norms for handling conflict; use specific approaches for addressing conflict more effectively.  \u003cp\u003eA must-have guidebook for the new age of global business. This book shows every leader how to turn feelings of fear into feelings of safety, suspicion into trust, and competitiveness into collaboration.\u003cbr\u003e --Jim Kouzes, coauthor of the best-selling book The Leadership Challenge and Dean''s Executive Professor of Leadership, Leavey School of Business, Santa Clara University\u003c\/p\u003e \u003cp\u003eCraig Runde and Tim Flanagan use th\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003ePreface: What’s a Hands-On Guide and Why Should\u003c\/p\u003e \u003cp\u003eI Be Interested? ix\u003c\/p\u003e \u003cp\u003e1 Introduction 1\u003c\/p\u003e \u003cp\u003e2 Cognitive Aspects of Conflict 11\u003c\/p\u003e \u003cp\u003e3 The Emotional Side of Conflict 33\u003c\/p\u003e \u003cp\u003e4 Engaging Conflict Constructively 71\u003c\/p\u003e \u003cp\u003e5 Team Conflict Competence 139\u003c\/p\u003e \u003cp\u003e6 Organizational Conflict Competence 215\u003c\/p\u003e \u003cp\u003eResources 243\u003c\/p\u003e \u003cp\u003eReferences 249\u003c\/p\u003e \u003cp\u003eThe Authors 253\u003c\/p\u003e \u003cp\u003eIndex 255\u003c\/p\u003e \u003cp\u003eAbout the Center for Creative Leadership 267\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49402347880791,"sku":"9780470505465","price":34.2,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780470505465.jpg?v=1730480136","url":"https:\/\/bookcurl.com\/products\/developing-your-conflict-competence-9780470505465","provider":"Book Curl","version":"1.0","type":"link"}