{"product_id":"designing-the-customercentric-organization-9780787979195","title":"Designing the CustomerCentric Organization","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003ci\u003eDesigning the Customer-Centric Organization\u003c\/i\u003e offers todayâ??s business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customer-centric system throughout an organization. \u003ci\u003eDesigning the Customer-Centric Organization\u003c\/i\u003e includes vital information about structure, management processes, reward and management systems, and people practices.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003ePreface.\u003cbr\u003e \u003cbr\u003e The Author.\u003cbr\u003e \u003cbr\u003e Introduction.\u003cbr\u003e \u003cbr\u003e 1. Surviving the Customer Revolution.\u003cbr\u003e \u003cbr\u003e The Status Quo Has to Go.\u003cbr\u003e \u003cbr\u003e The Customer-Centric Imperative.\u003cbr\u003e \u003cbr\u003e The Rise of the Customer Dimension.\u003cbr\u003e \u003cbr\u003e Strategy and Organization Model.\u003cbr\u003e \u003cbr\u003e Conclusion.\u003cbr\u003e \u003cbr\u003e 2. Customer-Centricity: How Much Is Enough?\u003cbr\u003e \u003cbr\u003e Customer Relationship Strategies.\u003cbr\u003e \u003cbr\u003e The Strategy Locator.\u003cbr\u003e \u003cbr\u003e Creating a Lateral Networking Capability.\u003cbr\u003e \u003cbr\u003e Conclusion.\u003cbr\u003e \u003cbr\u003e 3. Light-Level Application.\u003cbr\u003e \u003cbr\u003e Customer Lite.\u003cbr\u003e \u003cbr\u003e Degussa Automotive Catalysts Division.\u003cbr\u003e \u003cbr\u003e Learnings and Salient Features.\u003cbr\u003e \u003cbr\u003e 4. Medium-Level Application.\u003cbr\u003e \u003cbr\u003e The Global Investment Bank Case.\u003cbr\u003e \u003cbr\u003e Lessons from IBank.\u003cbr\u003e \u003cbr\u003e 5. Complete-Level Application.\u003cbr\u003e \u003cbr\u003e Complex Solutions and Customer-Centric Organizations.\u003cbr\u003e \u003cbr\u003e IBM.\u003cbr\u003e \u003cbr\u003e Lessons Learned.\u003cbr\u003e \u003cbr\u003e 6. Alternate High-Level Solutions Companies.\u003cbr\u003e \u003cbr\u003e Nokia Networks.\u003cbr\u003e \u003cbr\u003e Procter \u0026amp; Gamble.\u003cbr\u003e \u003cbr\u003e The Capability That Citibank Built.\u003cbr\u003e \u003cbr\u003e How to Manage the Change Process.\u003cbr\u003e \u003cbr\u003e Conclusion.\u003cbr\u003e \u003cbr\u003e 7. Designing a Customer-Centric Organization.\u003cbr\u003e \u003cbr\u003e The Semiconductor Company.\u003cbr\u003e \u003cbr\u003e Learnings and Salient Points.\u003cbr\u003e \u003cbr\u003e 8. Leading Through Management Processes.\u003cbr\u003e \u003cbr\u003e Leading Strategic Change.\u003cbr\u003e \u003cbr\u003e Linking Processes.\u003cbr\u003e \u003cbr\u003e Reconciling Strategies.\u003cbr\u003e \u003cbr\u003e Portfolio Planning and Solutions Development.\u003cbr\u003e \u003cbr\u003e Opportunity Management Process.\u003cbr\u003e \u003cbr\u003e Conclusion.\u003cbr\u003e \u003cbr\u003e References.\u003cbr\u003e \u003cbr\u003e Index.","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":48865898889559,"sku":"9780787979195","price":40.38,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9780787979195.jpg?v=1722276108","url":"https:\/\/bookcurl.com\/products\/designing-the-customercentric-organization-9780787979195","provider":"Book Curl","version":"1.0","type":"link"}