{"product_id":"delivering-safety-excellence-9781119772132","title":"Delivering Safety Excellence","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eDelivering Safety Excellence\u003c\/b\u003e \u003cp\u003e\u003cb\u003eDiscover how to overcome a culture of inadequately addressing risk and thereby achieve safe working practices from a leader in the field\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003eDelivering Safety Excellence: Engagement Culture At Every Level\u003c\/i\u003e provides an in-depth and practical overview of how to energize frontline employees, supervisors, managers, and leaders to overcome and solve regularly occurring safety concerns. The book teaches readers how to resolve dysfunctional safety cultures by engaging employees at all levels. This cross functional engagement culture regularly builds safe and effective working practices that eliminate regulatory, financial, and personal risk shortfalls while encouraging profitability and efficiency.\u003c\/p\u003e\u003cp\u003eThe distinguished author shows how culture improvement processes and models can be utilized to improve the performance all across an organization. The material is presented in dialogue format using case studies to highlight the relationship betwee\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eAcknowledgements xi\u003c\/p\u003e \u003cp\u003eAuthor Biography xiii\u003c\/p\u003e \u003cp\u003eList of Figures xv\u003c\/p\u003e \u003cp\u003ePreface xix\u003c\/p\u003e \u003cp\u003ePrologue xxi\u003c\/p\u003e \u003cp\u003eIntroduction xxv\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart I \u003c\/b\u003e\u003cb\u003e1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e1 The Funeral \u003c\/b\u003e\u003cb\u003e3\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eNotes 10\u003c\/p\u003e \u003cp\u003e\u003cb\u003e2 No Support for Safety \u003c\/b\u003e\u003cb\u003e11\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e3 The Tyranny of the Urgent \u003c\/b\u003e\u003cb\u003e15\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e4 No Pay for Safety \u003c\/b\u003e\u003cb\u003e21\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eNote 24\u003c\/p\u003e \u003cp\u003e\u003cb\u003e5 Weak Culture Miseries \u003c\/b\u003e\u003cb\u003e25\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e6 Injury Plateau \u003c\/b\u003e\u003cb\u003e27\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eLimitations of Safety Observation Sampling 28\u003c\/p\u003e \u003cp\u003eNote 29\u003c\/p\u003e \u003cp\u003e\u003cb\u003e7 A Brief Safety History \u003c\/b\u003e\u003cb\u003e31\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e8 Beyond Accident Reaction \u003c\/b\u003e\u003cb\u003e39\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eNote 44\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart II \u003c\/b\u003e\u003cb\u003e45\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e9 Safety Culture Beginnings \u003c\/b\u003e\u003cb\u003e47\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eNotes 54\u003c\/p\u003e \u003cp\u003e\u003cb\u003e10 More Safety Culture \u003c\/b\u003e\u003cb\u003e55\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e10.1 Background for Culture Improvement 61\u003c\/p\u003e \u003cp\u003e10.2 Human Interaction Realities 63\u003c\/p\u003e \u003cp\u003e\u003cb\u003e11 Active Resistance \u003c\/b\u003e\u003cb\u003e69\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e12 Zero Injuries \u003c\/b\u003e\u003cb\u003e75\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e13 How Long? \u003c\/b\u003e\u003cb\u003e85\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e13.1 POP Statement 89\u003c\/p\u003e \u003cp\u003e13.2 Action Item Matrix (AIM) 91\u003c\/p\u003e \u003cp\u003e13.3 Workers’ Compensation Carrier Claim Processing Procedure 92\u003c\/p\u003e \u003cp\u003e\u003cb\u003e14 World-Class Safety \u003c\/b\u003e\u003cb\u003e97\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eNote 101\u003c\/p\u003e \u003cp\u003e\u003cb\u003e15 Watch Out \u003c\/b\u003e\u003cb\u003e103\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e15.1 Setting Priorities 103\u003c\/p\u003e \u003cp\u003e15.2 Management Reluctance to Be Involved 104\u003c\/p\u003e \u003cp\u003e15.3 Regulatory Audits 105\u003c\/p\u003e \u003cp\u003e15.4 Team Inclusiveness 105\u003c\/p\u003e \u003cp\u003e15.5 The Importance of Good Data and a Solid Improvement Process 106\u003c\/p\u003e \u003cp\u003e15.6 The Need for a Challenging Time Line 107\u003c\/p\u003e \u003cp\u003e15.7 Urgency Followed by Complacency 108\u003c\/p\u003e \u003cp\u003e15.8 Series or Parallel Problem Attack Process 109\u003c\/p\u003e \u003cp\u003e15.9 The Importance of Viable Metrics 111\u003c\/p\u003e \u003cp\u003eNote 112\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart III \u003c\/b\u003e\u003cb\u003e113\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e16 Moving Forward to Safety Culture Excellence \u003c\/b\u003e\u003cb\u003e115\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eNote 120\u003c\/p\u003e \u003cp\u003e\u003cb\u003e17 The Critical Safety Steering Team \u003c\/b\u003e\u003cb\u003e121\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e18 The RIW Process \u003c\/b\u003e\u003cb\u003e133\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e18.1 Rapid Improvement Workshop Teams 135\u003c\/p\u003e \u003cp\u003e18.2 Delivering a Better Safety Performance 139\u003c\/p\u003e \u003cp\u003e\u003cb\u003e19 Fundamentals That Are a Result of Developing a Culture of Safety Excellence \u003c\/b\u003e\u003cb\u003e141\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eNote 146\u003c\/p\u003e \u003cp\u003e\u003cb\u003e20 Communication and Recognition \u003c\/b\u003e\u003cb\u003e147\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e20.1 Encouraging Positive Behavior 149\u003c\/p\u003e \u003cp\u003eNotes 151\u003c\/p\u003e \u003cp\u003e\u003cb\u003e21 Hazard Recognition Is Different than Hazard Control \u003c\/b\u003e\u003cb\u003e153\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e21.1 The Common Threads 154\u003c\/p\u003e \u003cp\u003e21.2 Overestimating Personal Capabilities 155\u003c\/p\u003e \u003cp\u003e21.3 Complacency – Familiarity with the Task 157\u003c\/p\u003e \u003cp\u003e21.4 SafetyWarnings – the Severity of the Outcome 157\u003c\/p\u003e \u003cp\u003e21.5 Voluntary Actions and Being in Control of Them 159\u003c\/p\u003e \u003cp\u003e21.6 Personal Experience with an Outcome 160\u003c\/p\u003e \u003cp\u003e21.7 Cost of Noncompliance 161\u003c\/p\u003e \u003cp\u003e21.8 Overconfidence in the Equipment 161\u003c\/p\u003e \u003cp\u003e21.9 Overconfidence in Protection and Rescue 163\u003c\/p\u003e \u003cp\u003e21.10 Potential Profit and Gain from Action 164\u003c\/p\u003e \u003cp\u003e21.11 Role Models Accepting Risk 165\u003c\/p\u003e \u003cp\u003e\u003cb\u003e22 The Trap of Complacency \u003c\/b\u003e\u003cb\u003e169\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eEpilogue \u003c\/b\u003e\u003cb\u003e173\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eA The History of the Continuous Excellence Performance (CEP)\/Zero Incident Performance (ZIP) Process \u003c\/b\u003e\u003cb\u003e177\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eB The Railroad Study by Petersen and Bailey \u003c\/b\u003e\u003cb\u003e181\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eUsing Behavioral Techniques to Improve Safety Program Effectiveness 181\u003c\/p\u003e \u003cp\u003eB.1 MR Study of Safety Program Effectiveness 182\u003c\/p\u003e \u003cp\u003eB.1.1 Phase I – 1979–1983 182\u003c\/p\u003e \u003cp\u003eB.1.2 PHASE II – 1985–1988 183\u003c\/p\u003e \u003cp\u003eB.1.2.1 Study Overview 183\u003c\/p\u003e \u003cp\u003eB.1.2.2 Participants in Study 184\u003c\/p\u003e \u003cp\u003eB.1.2.3 History – Need for Study 185\u003c\/p\u003e \u003cp\u003eB.1.2.4 Three Management Approaches to Safety Programming 187\u003c\/p\u003e \u003cp\u003eB.1.2.5 Philosophies Underlying Three Approaches to Safety Programming 187\u003c\/p\u003e \u003cp\u003eB.1.2.6 Development of the Study Format 188\u003c\/p\u003e \u003cp\u003eB.1.2.7 Assumptions to be Tested 194\u003c\/p\u003e \u003cp\u003eB.1.2.8 Safety Program Activities Survey 194\u003c\/p\u003e \u003cp\u003eB.1.2.9 Involvement of Top Railroad Safety Officers 195\u003c\/p\u003e \u003cp\u003eB.1.2.10 Pilot Survey – Railroads I and II 195\u003c\/p\u003e \u003cp\u003eB.1.2.11 AAR Study Group Analysis 197\u003c\/p\u003e \u003cp\u003eB.1.2.12 Aberdeen Study Group Analysis 198\u003c\/p\u003e \u003cp\u003eB.1.2.13 Further Refinement of the Survey Process 199\u003c\/p\u003e \u003cp\u003eB.1.2.14 Survey Verification Study – Railroads III and IV 200\u003c\/p\u003e \u003cp\u003eB.1.2.15 Description of Analysis Program 201\u003c\/p\u003e \u003cp\u003eB.1.2.16 Analysis and Use of Survey Data by Managements 202\u003c\/p\u003e \u003cp\u003eB.1.2.17 Testing a Human Behavioral Factors Approach 204\u003c\/p\u003e \u003cp\u003eB.1.2.18 Technique to Measure the Effects of the Experimental Program 204\u003c\/p\u003e \u003cp\u003eB.1.2.19 Training Format – Railroads I and II 205\u003c\/p\u003e \u003cp\u003eB.1.2.20 Results of Positive Reinforcement – Railroads I and II 206\u003c\/p\u003e \u003cp\u003eB.1.2.21 Verification of Results on Railroads III and IV 207\u003c\/p\u003e \u003cp\u003eB.1.2.22 Reductions in Unsafe Behaviors 208\u003c\/p\u003e \u003cp\u003eB.1.2.23 Summary of Positive Reinforcement Experimental Results 208\u003c\/p\u003e \u003cp\u003eImpact of Study – Four Railroads 209\u003c\/p\u003e \u003cp\u003eB.2 Railroad I 209\u003c\/p\u003e \u003cp\u003eB.2.1 Background 209\u003c\/p\u003e \u003cp\u003eB.2.2 Impact of Study 210\u003c\/p\u003e \u003cp\u003eB.3 Railroad II 210\u003c\/p\u003e \u003cp\u003eB.3.1 Background 210\u003c\/p\u003e \u003cp\u003eB.3.2 Impact of Study 210\u003c\/p\u003e \u003cp\u003eB.4 Railroad III 211\u003c\/p\u003e \u003cp\u003eB.4.1 Background 211\u003c\/p\u003e \u003cp\u003eB.4.2 Impact of Study 211\u003c\/p\u003e \u003cp\u003eB.5 Railroad IV 211\u003c\/p\u003e \u003cp\u003eB.5.1 Background 211\u003c\/p\u003e \u003cp\u003eB.5.2 Impact of Study 212\u003c\/p\u003e \u003cp\u003eB.5.2.1 Longer Term Use of Positive Reinforcement 212\u003c\/p\u003e \u003cp\u003eB.5.2.2 Study Conclusions and Outcomes 213\u003c\/p\u003e \u003cp\u003eB.5.2.3 A FinalWord 214\u003c\/p\u003e \u003cp\u003eAppendix 1: Sample – Chart Used for Analysis on One of the Study Railroads 214\u003c\/p\u003e \u003cp\u003eAppendix 2: Sample – Chart Used for Analysis on One of the Study Railroads 216\u003c\/p\u003e \u003cp\u003eAppendix 3: Sample – Chart Used for Analysis on One of the Study Railroads 217\u003c\/p\u003e \u003cp\u003eAppendix 4: Sample – Chart Used for Analysis on One of the Study Railroads 218\u003c\/p\u003e \u003cp\u003eAppendix 5: Sample – Chart Used for Analysis on One of the Study Railroads 219\u003c\/p\u003e \u003cp\u003eAppendix 6: Total Response – 20 Categories – 4 Railroads 220\u003c\/p\u003e \u003cp\u003eAppendix 7: Comparison of Positive Responses by Category – 4 Railroads 221\u003c\/p\u003e \u003cp\u003eAppendix 8: Comparison of Training Results – 4 Railroads 222\u003c\/p\u003e \u003cp\u003eAppendix 9: Positive Recognition Training Outline 223\u003c\/p\u003e \u003cp\u003eAppendix 10: Assessment Questions Used by Supervisors 224\u003c\/p\u003e \u003cp\u003eAppendix 11: Analysis of Responses to Pilot Survey Questionnaires for Railroads I and II. Source: Based on American association of\u003c\/p\u003e \u003cp\u003erailroads 225\u003c\/p\u003e \u003cp\u003e\u003cb\u003eC The Charter Document \u003c\/b\u003e\u003cb\u003e227\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eC.1 Process and Objectives (Outcomes) 228\u003c\/p\u003e \u003cp\u003eC.2 Scope and Authority 228\u003c\/p\u003e \u003cp\u003eC.3 Roles and Responsibilities 229\u003c\/p\u003e \u003cp\u003eC.4 Team Member Representation 229\u003c\/p\u003e \u003cp\u003eC.5 Team Safety Department Representative 229\u003c\/p\u003e \u003cp\u003eC.6 Voting and Quorum 229\u003c\/p\u003e \u003cp\u003eC.7 Team Member Service 229\u003c\/p\u003e \u003cp\u003eC.8 Team Leader Service 230\u003c\/p\u003e \u003cp\u003eC.9 Selection of Team Leader 230\u003c\/p\u003e \u003cp\u003eC.10 Meeting Frequency 230\u003c\/p\u003e \u003cp\u003eC.11 Recordkeeping 230\u003c\/p\u003e \u003cp\u003eC.12 Communication 231\u003c\/p\u003e \u003cp\u003eC.13 Team Learning Plan 231\u003c\/p\u003e \u003cp\u003eC.14 Annual Review of POP Statement (Purpose Outcomes Process) and Team Charter 231\u003c\/p\u003e \u003cp\u003eC.15 Measurables 232\u003c\/p\u003e \u003cp\u003eC.16 Effective Team Norms 232\u003c\/p\u003e \u003cp\u003eC.17 Steering Team Member Training 232\u003c\/p\u003e \u003cp\u003eC.17.1 CIT Facilitator 232\u003c\/p\u003e \u003cp\u003eC.18 Continuous Improvement Team Management 233\u003c\/p\u003e \u003cp\u003eC.19 Continuous Improvement Topics 233\u003c\/p\u003e \u003cp\u003eC.19.1 Continuous Improvement Process Implementation and Sustainability 233\u003c\/p\u003e \u003cp\u003eIndex 235\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49407147049303,"sku":"9781119772132","price":71.96,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781119772132.jpg?v=1730498332","url":"https:\/\/bookcurl.com\/products\/delivering-safety-excellence-9781119772132","provider":"Book Curl","version":"1.0","type":"link"}