{"product_id":"decision-quality-9781119144670","title":"Decision Quality","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eAdd value with every decision using a simple yet powerful framework    Few things are as valuable in business, and in life, as the ability to make good decisions.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eAcknowledgments xiii\u003c\/p\u003e \u003cp\u003ePreface xv\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart I The Decision Quality Framework 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e1 The Power of Decisions 3\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDecision Quality: A Framework for Better Decisions 4\u003c\/p\u003e \u003cp\u003eDecision Skills Can Be Learned 5\u003c\/p\u003e \u003cp\u003eDecisions versus Outcomes 6\u003c\/p\u003e \u003cp\u003eKey Points to Remember 8\u003c\/p\u003e \u003cp\u003eEndnotes 9\u003c\/p\u003e \u003cp\u003e\u003cb\u003e2 The Requirements for Decision Quality 11\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Appropriate Frame 13\u003c\/p\u003e \u003cp\u003eCreative Alternatives 13\u003c\/p\u003e \u003cp\u003eRelevant and Reliable Information 14\u003c\/p\u003e \u003cp\u003eClear Values and Tradeoffs 15\u003c\/p\u003e \u003cp\u003eSound Reasoning 16\u003c\/p\u003e \u003cp\u003eCommitment to Action 16\u003c\/p\u003e \u003cp\u003eJudging the Quality of a Decision 17\u003c\/p\u003e \u003cp\u003eKey Points to Remember 19\u003c\/p\u003e \u003cp\u003eEndnotes 19\u003c\/p\u003e \u003cp\u003e\u003cb\u003e3 Getting to Decision Quality 21\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDeclaring the Need for a Decision 21\u003c\/p\u003e \u003cp\u003eSetting the Decision Agenda 23\u003c\/p\u003e \u003cp\u003eUnderstanding the Destination of Decision Quality 23\u003c\/p\u003e \u003cp\u003eAvoiding Decision Traps and Biases 24\u003c\/p\u003e \u003cp\u003eDesigning the Decision Process through Diagnosis 25\u003c\/p\u003e \u003cp\u003eTailoring to Fit the Decision 30\u003c\/p\u003e \u003cp\u003eKey Points to Remember 32\u003c\/p\u003e \u003cp\u003eEndnotes 33\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart II The Six Requirements for DQ 35\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e4 The Appropriate Frame 37\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eA Friday Afternoon Dilemma 37\u003c\/p\u003e \u003cp\u003eThe Key Components of a Frame 39\u003c\/p\u003e \u003cp\u003eFraming the Friday Afternoon Dilemma 41\u003c\/p\u003e \u003cp\u003eAn Extended Example: The House Decision 42\u003c\/p\u003e \u003cp\u003eDeveloping an Appropriate Frame 43\u003c\/p\u003e \u003cp\u003eThe Decision Hierarchy: A Tool for Framing 44\u003c\/p\u003e \u003cp\u003eThings That Can Go Wrong 46\u003c\/p\u003e \u003cp\u003eJudging the Quality of a Decision Frame 47\u003c\/p\u003e \u003cp\u003eKey Points to Remember 49\u003c\/p\u003e \u003cp\u003eEndnotes 49\u003c\/p\u003e \u003cp\u003e\u003cb\u003e5 Creative Alternatives 51\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCharacteristics of Good Alternatives 53\u003c\/p\u003e \u003cp\u003eThe Strategy Table: A Tool for Defining Alternatives 56\u003c\/p\u003e \u003cp\u003eThings That Can Go Wrong 57\u003c\/p\u003e \u003cp\u003eJudging the Quality of Alternatives 60\u003c\/p\u003e \u003cp\u003eKey Points to Remember 63\u003c\/p\u003e \u003cp\u003eEndnotes 64\u003c\/p\u003e \u003cp\u003e\u003cb\u003e6 Relevant and Reliable Information 65\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eInformation from a Decision Perspective 65\u003c\/p\u003e \u003cp\u003eAn Extended Example: Michael’s Job Choice 67\u003c\/p\u003e \u003cp\u003eStructuring the Relevant Information in a Decision 68\u003c\/p\u003e \u003cp\u003eThe Decision Tree: A Tool for Structuring a Decision 68\u003c\/p\u003e \u003cp\u003eWhat is Reliable? 72\u003c\/p\u003e \u003cp\u003eThings That Can Go Wrong 74\u003c\/p\u003e \u003cp\u003eJudging the Quality of Information 75\u003c\/p\u003e \u003cp\u003eKey Points to Remember 78\u003c\/p\u003e \u003cp\u003eEndnotes 79\u003c\/p\u003e \u003cp\u003e\u003cb\u003e7 Clear Values and Tradeoffs 81\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eValues and Tradeoffs for Decisions 82\u003c\/p\u003e \u003cp\u003eMichael’s Values and Tradeoffs 82\u003c\/p\u003e \u003cp\u003eValues in a Business Context 85\u003c\/p\u003e \u003cp\u003eMaking Tradeoffs in Business Decisions 86\u003c\/p\u003e \u003cp\u003eThings That Can Go Wrong 88\u003c\/p\u003e \u003cp\u003eJudging the Quality of Values 89\u003c\/p\u003e \u003cp\u003eKey Points to Remember 91\u003c\/p\u003e \u003cp\u003eEndnotes 91\u003c\/p\u003e \u003cp\u003e\u003cb\u003e8 Sound Reasoning 93\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eReasoning for Michael’s Job Decision 94\u003c\/p\u003e \u003cp\u003eReasoning in More Complex Decisions 97\u003c\/p\u003e \u003cp\u003eThe Relevance Diagram: A Tool for Structuring Complex Decisions 97\u003c\/p\u003e \u003cp\u003eThe Decision Model: A Tool for Analyzing Complex Decisions 98\u003c\/p\u003e \u003cp\u003eThe Tornado Diagram: A Tool for Displaying the Relevance of Information 99\u003c\/p\u003e \u003cp\u003eFlying Bars: A Tool for Displaying Overall Uncertainty 102\u003c\/p\u003e \u003cp\u003eThings That Can Go Wrong 103\u003c\/p\u003e \u003cp\u003eWhen to Get Help with Reasoning 104\u003c\/p\u003e \u003cp\u003eThe Power of Iterating from a Simple Start 105\u003c\/p\u003e \u003cp\u003eJudging the Quality of Reasoning 105\u003c\/p\u003e \u003cp\u003eKey Points to Remember 109\u003c\/p\u003e \u003cp\u003eEndnotes 110\u003c\/p\u003e \u003cp\u003e\u003cb\u003e9 Commitment to Action 111\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eTwo Mindsets: Decision and Action 111\u003c\/p\u003e \u003cp\u003eCommitment through Participation and Ownership 113\u003c\/p\u003e \u003cp\u003eConscious Commitment 115\u003c\/p\u003e \u003cp\u003eThings That Can Go Wrong 115\u003c\/p\u003e \u003cp\u003eJudging the Quality of Commitment to Action 117\u003c\/p\u003e \u003cp\u003eKey Points to Remember 119\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart III How to Achieve DQ 121\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e10 Biases and Traps in Decision Making 123\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eMechanisms of the Mind 123\u003c\/p\u003e \u003cp\u003eProtection of Mindset 126\u003c\/p\u003e \u003cp\u003ePersonality and Habits 128\u003c\/p\u003e \u003cp\u003eFaulty Reasoning 130\u003c\/p\u003e \u003cp\u003eAutomatic Associations and Relative Thinking 133\u003c\/p\u003e \u003cp\u003eSocial Influences 137\u003c\/p\u003e \u003cp\u003eSumming Up 138\u003c\/p\u003e \u003cp\u003eEndnotes 139\u003c\/p\u003e \u003cp\u003e\u003cb\u003e11 Megabiases that Undermine DQ 143\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDQ and Megabiases 144\u003c\/p\u003e \u003cp\u003eMegabias #1: Narrow Framing 144\u003c\/p\u003e \u003cp\u003eMegabias #2: The Illusion of DQ 147\u003c\/p\u003e \u003cp\u003eMegabias #3: The Agreement Trap 149\u003c\/p\u003e \u003cp\u003eMegabias #4: The Comfort Zone Megabias 150\u003c\/p\u003e \u003cp\u003eMegabias #5: The Advocacy\/Approval Myth 152\u003c\/p\u003e \u003cp\u003eGeneral Guidelines for Avoiding Megabiases 154\u003c\/p\u003e \u003cp\u003eEndnotes 154\u003c\/p\u003e \u003cp\u003e\u003cb\u003e12 Achieving Quality in Strategic Decisions 157\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Dialogue Decision Process 158\u003c\/p\u003e \u003cp\u003eFour Phases of Dialogue 161\u003c\/p\u003e \u003cp\u003eEvery Decision Situation is Different 163\u003c\/p\u003e \u003cp\u003eAdvantages of the DDP 164\u003c\/p\u003e \u003cp\u003e\u003cb\u003e13 Achieving Quality in Significant Decisions 169\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe DQ Appraisal Cycle: Iterating Our Way to DQ 170\u003c\/p\u003e \u003cp\u003eThe DQ Appraisal Cycle in Action: Robin’s Career Crossroads 176\u003c\/p\u003e \u003cp\u003eSumming Up 187\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart IV The Journey to DQ 189\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e14 The Amoco Unleaded Gasoline Decision 191\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eGetting Started on the Unleaded Decision 194\u003c\/p\u003e \u003cp\u003eSeeking Greater Clarity on the Key Uncertainty 196\u003c\/p\u003e \u003cp\u003eCompeting Reports 198\u003c\/p\u003e \u003cp\u003eThe Bottom Line 201\u003c\/p\u003e \u003cp\u003eDecades of Experience in Improving Value 202\u003c\/p\u003e \u003cp\u003eEndnote 203\u003c\/p\u003e \u003cp\u003e\u003cb\u003e15 Building Organizational Decision Quality 205\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eOrganizational DQ 207\u003c\/p\u003e \u003cp\u003eThe Components of ODQ 207\u003c\/p\u003e \u003cp\u003eReaching ODQ 209\u003c\/p\u003e \u003cp\u003eChevron’s Journey to ODQ 212\u003c\/p\u003e \u003cp\u003eTaking the First Step 213\u003c\/p\u003e \u003cp\u003eEndnote 214\u003c\/p\u003e \u003cp\u003e\u003cb\u003e16 Embarking on the DQ Journey 215\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhat Next? 216\u003c\/p\u003e \u003cp\u003eReferences 219\u003c\/p\u003e \u003cp\u003eAbout the Authors 223\u003c\/p\u003e \u003cp\u003eIndex 225\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":48866387919191,"sku":"9781119144670","price":20.4,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781119144670.jpg?v=1722278411","url":"https:\/\/bookcurl.com\/products\/decision-quality-9781119144670","provider":"Book Curl","version":"1.0","type":"link"}