{"product_id":"data-collection-9780787987183","title":"Data Collection","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eData Collection\u003cbr\u003e \u003cbr\u003e Data Collection is the second of six books in the Measurement and Evaluation Series from Pfeiffer. The proven ROI Methodology--developed by the ROI Institute--provides a practical system for evaluation planning, data collection, data analysis, and reporting. All six books in the series offer the latest tools, most current research, and practical advice for measuring ROI in a variety of settings.\u003cbr\u003e \u003cbr\u003e Data Collection offers an effective process for collecting data that is essential to the implementation of the ROI Methodology. The authors outline the techniques, processes, and critical issues involved in successful data collection. The book examines the various methods of data collection, including questionnaires, interviews, focus groups, observation, action plans, performance contracts, and monitoring records. Written for evaluators, facilitators, analysts, designers, coordinators, and managers, Data Collection is a valuable guide for collecting da\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003ePrinciples of the ROI Methodology.  \u003cp\u003e\u003cb\u003e1. Using Questionnaires and Surveys.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eTypes of Questions.\u003c\/p\u003e \u003cp\u003eQuestionnaire Design Steps.\u003c\/p\u003e \u003cp\u003ePager: Please do not italicize the Contents H1 items or the sublists to this level.\u003c\/p\u003e \u003cp\u003eDetermine the Specific Information Needed.\u003c\/p\u003e \u003cp\u003eInvolve Stakeholders in the Process.\u003c\/p\u003e \u003cp\u003eSelect the Types of Questions.\u003c\/p\u003e \u003cp\u003eDevelop the Questions.\u003c\/p\u003e \u003cp\u003eCheck the Reading Level.\u003c\/p\u003e \u003cp\u003eTest the Questions.\u003c\/p\u003e \u003cp\u003eAddress the Anonymity Issue.\u003c\/p\u003e \u003cp\u003eDesign for Ease of Tabulation and Analysis.\u003c\/p\u003e \u003cp\u003eDevelop the Completed Questionnaire and Prepare a Data Summary.\u003c\/p\u003e \u003cp\u003eImproving the Response Rate for Questionnaires and Surveys.\u003c\/p\u003e \u003cp\u003eProvide Advance Communication.\u003c\/p\u003e \u003cp\u003eCommunicate the Purpose.\u003c\/p\u003e \u003cp\u003eDescribe the Data Integration Process.\u003c\/p\u003e \u003cp\u003eKeep the Questionnaire as Simple as Possible.\u003c\/p\u003e \u003cp\u003eSimplify the Response Process.\u003c\/p\u003e \u003cp\u003eUse Local Manager Support.\u003c\/p\u003e \u003cp\u003eLet the Participants Know That They Are Part of a Sample.\u003c\/p\u003e \u003cp\u003eConsider Incentives.\u003c\/p\u003e \u003cp\u003eHave an Executive Sign the Introductory Letter.\u003c\/p\u003e \u003cp\u003eUse Follow-Up Reminders.\u003c\/p\u003e \u003cp\u003eSend a Copy of the Results to the Participants.\u003c\/p\u003e \u003cp\u003eReview the Questionnaire with Participants.\u003c\/p\u003e \u003cp\u003eConsider a Captive Audience.\u003c\/p\u003e \u003cp\u003eCommunicate the Timing of Data Flow.\u003c\/p\u003e \u003cp\u003eSelect the Appropriate Media.\u003c\/p\u003e \u003cp\u003eConsider Anonymous or Confidential Input.\u003c\/p\u003e \u003cp\u003ePilot Test the Questionnaire.\u003c\/p\u003e \u003cp\u003eExplain How Long Completing the Questionnaire Will Take.\u003c\/p\u003e \u003cp\u003ePersonalize the Process.\u003c\/p\u003e \u003cp\u003eProvide an Update.\u003c\/p\u003e \u003cp\u003eFinal Thoughts.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e2. Using Tests.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eTypes of Tests.\u003c\/p\u003e \u003cp\u003eNorm-Referenced Tests.\u003c\/p\u003e \u003cp\u003eCriterion-Referenced Tests.\u003c\/p\u003e \u003cp\u003ePerformance Tests.\u003c\/p\u003e \u003cp\u003eSimulations.\u003c\/p\u003e \u003cp\u003eElectromechanical Simulation.\u003c\/p\u003e \u003cp\u003eTask Simulation.\u003c\/p\u003e \u003cp\u003eBusiness Games.\u003c\/p\u003e \u003cp\u003eIn-Basket Simulation.\u003c\/p\u003e \u003cp\u003eCase Study.\u003c\/p\u003e \u003cp\u003eRole-Playing.\u003c\/p\u003e \u003cp\u003eInformal Tests.\u003c\/p\u003e \u003cp\u003eExercises, Problems, or Activities.\u003c\/p\u003e \u003cp\u003eSelf-Assessment.\u003c\/p\u003e \u003cp\u003eFacilitator Assessment.\u003c\/p\u003e \u003cp\u003eFinal Thoughts.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e3. Using Interviews, Focus Groups, and Observation.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eInterviews.\u003c\/p\u003e \u003cp\u003eTypes of Interviews.\u003c\/p\u003e \u003cp\u003eInterview Guidelines.\u003c\/p\u003e \u003cp\u003ePager: Please style the following as a sublist to the previous list.\u003c\/p\u003e \u003cp\u003eDevelop the Questions to Be Asked.\u003c\/p\u003e \u003cp\u003eTest the Interview.\u003c\/p\u003e \u003cp\u003ePrepare the Interviewers.\u003c\/p\u003e \u003cp\u003eProvide Clear Instructions to the Participants.\u003c\/p\u003e \u003cp\u003eSchedule the Interviews.\u003c\/p\u003e \u003cp\u003ePager: end of sublist.\u003c\/p\u003e \u003cp\u003eFocus Groups.\u003c\/p\u003e \u003cp\u003eApplications of Focus Groups.\u003c\/p\u003e \u003cp\u003eGuidelines.\u003c\/p\u003e \u003cp\u003ePager: Please style the following as a sublist to the previous list.\u003c\/p\u003e \u003cp\u003ePlan Topics, Questions, and Strategy Carefully.\u003c\/p\u003e \u003cp\u003eKeep the Group Size Small.\u003c\/p\u003e \u003cp\u003eUse a Representative Sample.\u003c\/p\u003e \u003cp\u003eUse Experienced Facilitators.\u003c\/p\u003e \u003cp\u003ePager: end of sublist.\u003c\/p\u003e \u003cp\u003eObservations.\u003c\/p\u003e \u003cp\u003eGuidelines for Effective Observation.\u003c\/p\u003e \u003cp\u003ePager: Please style the following as a sublist to the previous list.\u003c\/p\u003e \u003cp\u003eObservations Should Be Systematic.\u003c\/p\u003e \u003cp\u003eObservers Should Be Knowledgeable.\u003c\/p\u003e \u003cp\u003eThe Observer’s Influence Should Be Minimized.\u003c\/p\u003e \u003cp\u003eObservers Should Be Selected Carefully.\u003c\/p\u003e \u003cp\u003eObservers Must Be Fully Prepared.\u003c\/p\u003e \u003cp\u003ePager: end of sublist.\u003c\/p\u003e \u003cp\u003eObservation Methods.\u003c\/p\u003e \u003cp\u003ePager: Please style the following as a sublist to the previous list.\u003c\/p\u003e \u003cp\u003eBehavior Checklist.\u003c\/p\u003e \u003cp\u003eDelayed Report.\u003c\/p\u003e \u003cp\u003eVideo Recording.\u003c\/p\u003e \u003cp\u003eAudio Monitoring.\u003c\/p\u003e \u003cp\u003eComputer Monitoring.\u003c\/p\u003e \u003cp\u003ePager: end of sublist.\u003c\/p\u003e \u003cp\u003eFinal Thoughts.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e4. Using Other Data Collection Methods.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBusiness Performance Monitoring.\u003c\/p\u003e \u003cp\u003eUsing Current Measures.\u003c\/p\u003e \u003cp\u003ePager: Please style the following as a sublist to the previous list.\u003c\/p\u003e \u003cp\u003eIdentify Appropriate Measures.\u003c\/p\u003e \u003cp\u003eConvert Current Measures to Usable Ones.\u003c\/p\u003e \u003cp\u003ePager: end of sublist.\u003c\/p\u003e \u003cp\u003eDeveloping New Measures.\u003c\/p\u003e \u003cp\u003eAction Planning.\u003c\/p\u003e \u003cp\u003eDeveloping an Action Plan.\u003c\/p\u003e \u003cp\u003eUsing Action Plans Successfully.\u003c\/p\u003e \u003cp\u003ePager: Please style the following as a sublist to the previous list.\u003c\/p\u003e \u003cp\u003eCommunicate the Action Plan Requirement Early.\u003c\/p\u003e \u003cp\u003eDescribe the Action Planning Process at the Beginning of the Program.\u003c\/p\u003e \u003cp\u003eTeach the Action Planning Process.\u003c\/p\u003e \u003cp\u003eAllow Time to Develop the Plan.\u003c\/p\u003e \u003cp\u003eHave the Facilitator Approve Action Plans.\u003c\/p\u003e \u003cp\u003eRequire Participants to Assign a Monetary Value to Each Improvement.\u003c\/p\u003e \u003cp\u003eAsk Participants to Isolate the Effects of the Program.\u003c\/p\u003e \u003cp\u003eAsk Participants to Provide a Confidence Level for Estimates.\u003c\/p\u003e \u003cp\u003eRequire That Action Plans Be Presented to the Group.\u003c\/p\u003e \u003cp\u003eExplain the Follow-Up Process.\u003c\/p\u003e \u003cp\u003eCollect Action Plans at the Stated Follow-Up Time.\u003c\/p\u003e \u003cp\u003eSummarize the Data and Calculate the ROI.\u003c\/p\u003e \u003cp\u003ePager: end of sublist.\u003c\/p\u003e \u003cp\u003eApplying Action Plans.\u003c\/p\u003e \u003cp\u003eIdentifying Advantages and Disadvantages of Action Plans.\u003c\/p\u003e \u003cp\u003ePerformance Contracts.\u003c\/p\u003e \u003cp\u003eFinal Thoughts.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e5. Measuring Reaction and Planned Action.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhy Measure Reaction and Planned Action?\u003c\/p\u003e \u003cp\u003eCustomer Satisfaction.\u003c\/p\u003e \u003cp\u003eImmediate Adjustments.\u003c\/p\u003e \u003cp\u003eTeam Evaluation.\u003c\/p\u003e \u003cp\u003ePredictive Capability.\u003c\/p\u003e \u003cp\u003eImportance of Other Levels of Evaluation.\u003c\/p\u003e \u003cp\u003eAreas of Feedback.\u003c\/p\u003e \u003cp\u003eData Collection Issues.\u003c\/p\u003e \u003cp\u003eTiming.\u003c\/p\u003e \u003cp\u003eMethods.\u003c\/p\u003e \u003cp\u003eAdministrative Guidelines.\u003c\/p\u003e \u003cp\u003eUses of Reaction Data.\u003c\/p\u003e \u003cp\u003eFinal Thoughts.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e6. Measuring Learning and Confidence.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhy Measure Learning and Confidence?\u003c\/p\u003e \u003cp\u003eThe Learning Organization.\u003c\/p\u003e \u003cp\u003eCompliance Issues.\u003c\/p\u003e \u003cp\u003eDevelopment of Competencies.\u003c\/p\u003e \u003cp\u003eCertification.\u003c\/p\u003e \u003cp\u003eConsequences of an Unprepared Workforce.\u003c\/p\u003e \u003cp\u003eThe Role of Learning in Programs.\u003c\/p\u003e \u003cp\u003eMeasurement Issues.\u003c\/p\u003e \u003cp\u003eChallenges.\u003c\/p\u003e \u003cp\u003eProgram Objectives.\u003c\/p\u003e \u003cp\u003eTypical Measures.\u003c\/p\u003e \u003cp\u003eTiming.\u003c\/p\u003e \u003cp\u003eData Collection Methods.\u003c\/p\u003e \u003cp\u003eAdministrative Issues.\u003c\/p\u003e \u003cp\u003eValidity and Reliability.\u003c\/p\u003e \u003cp\u003eConsistency.\u003c\/p\u003e \u003cp\u003ePilot Testing.\u003c\/p\u003e \u003cp\u003eScoring and Reporting.\u003c\/p\u003e \u003cp\u003eConfronting Failure.\u003c\/p\u003e \u003cp\u003eUses of Learning Data.\u003c\/p\u003e \u003cp\u003eFinal Thoughts.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e7. Measuring Application and Implementation.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhy Measure Application and Implementation?\u003c\/p\u003e \u003cp\u003eObtain Essential Information.\u003c\/p\u003e \u003cp\u003eTrack Program Focus.\u003c\/p\u003e \u003cp\u003eDiscover Problems and Opportunities.\u003c\/p\u003e \u003cp\u003eReward Effectiveness.\u003c\/p\u003e \u003cp\u003eChallenges.\u003c\/p\u003e \u003cp\u003eLinking Application with Learning.\u003c\/p\u003e \u003cp\u003eBuilding Data Collection into the Program.\u003c\/p\u003e \u003cp\u003eEnsuring a Sufficient Amount of Data.\u003c\/p\u003e \u003cp\u003eAddressing Application Needs at the Outset.\u003c\/p\u003e \u003cp\u003eMeasurement Issues.\u003c\/p\u003e \u003cp\u003eMethods.\u003c\/p\u003e \u003cp\u003eObjectives.\u003c\/p\u003e \u003cp\u003eAreas of Coverage.\u003c\/p\u003e \u003cp\u003eData Sources.\u003c\/p\u003e \u003cp\u003eTiming.\u003c\/p\u003e \u003cp\u003eResponsibilities.\u003c\/p\u003e \u003cp\u003eData Collection Methods.\u003c\/p\u003e \u003cp\u003eQuestionnaires.\u003c\/p\u003e \u003cp\u003ePager: Please style the following as a sublist to the previous list.\u003c\/p\u003e \u003cp\u003eProgress with Objectives.\u003c\/p\u003e \u003cp\u003eUse of Program Materials and Handouts.\u003c\/p\u003e \u003cp\u003eApplication of Knowledge and Skills.\u003c\/p\u003e \u003cp\u003eChanges in Work Activities.\u003c\/p\u003e \u003cp\u003eImprovements or Accomplishments.\u003c\/p\u003e \u003cp\u003eDefinition of the Measure.\u003c\/p\u003e \u003cp\u003eAmount of Change.\u003c\/p\u003e \u003cp\u003eUnit Value.\u003c\/p\u003e \u003cp\u003eBasis for Value.\u003c\/p\u003e \u003cp\u003eTotal Annual Impact.\u003c\/p\u003e \u003cp\u003eOther Factors.\u003c\/p\u003e \u003cp\u003eImprovements Linked with the Program.\u003c\/p\u003e \u003cp\u003eConfidence Level.\u003c\/p\u003e \u003cp\u003ePerception of Investment in the Program.\u003c\/p\u003e \u003cp\u003eLink with Output Measures.\u003c\/p\u003e \u003cp\u003eOther Benefits.\u003c\/p\u003e \u003cp\u003eBarriers.\u003c\/p\u003e \u003cp\u003eEnablers.\u003c\/p\u003e \u003cp\u003eManagement Support.\u003c\/p\u003e \u003cp\u003eOther Solutions.\u003c\/p\u003e \u003cp\u003eTarget Audience Recommendations.\u003c\/p\u003e \u003cp\u003eSuggestions for Improvement.\u003c\/p\u003e \u003cp\u003ePager: end of sublist.\u003c\/p\u003e \u003cp\u003eInterviews, Focus Groups, and Observation.\u003c\/p\u003e \u003cp\u003eAction Plans.\u003c\/p\u003e \u003cp\u003eBarriers to Application.\u003c\/p\u003e \u003cp\u003eUses of Application Data.\u003c\/p\u003e \u003cp\u003eFinal Thoughts.\u003c\/p\u003e \u003cp\u003e\u003cb\u003e8. Measuring Impact and Consequences.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhy Measure Business Impact?\u003c\/p\u003e \u003cp\u003eImpact Data Provide Higher-Level Information on Performance.\u003c\/p\u003e \u003cp\u003eImpact Data Represent the Business Driver of a Program.\u003c\/p\u003e \u003cp\u003eImpact Data Provide Value for Sponsors.\u003c\/p\u003e \u003cp\u003eImpact Data Are Easy to Measure.\u003c\/p\u003e \u003cp\u003eEffective Impact Measures.\u003c\/p\u003e \u003cp\u003eHard Data Measures.\u003c\/p\u003e \u003cp\u003eSoft Data Measures.\u003c\/p\u003e \u003cp\u003eTangible Versus Intangible Measures.\u003c\/p\u003e \u003cp\u003eImpact Objectives.\u003c\/p\u003e \u003cp\u003eLinking Specific Measures to Programs.\u003c\/p\u003e \u003cp\u003eSources of Impact Data.\u003c\/p\u003e \u003cp\u003eData Collection Methods.\u003c\/p\u003e \u003cp\u003eMonitoring Business Performance Data.\u003c\/p\u003e \u003cp\u003ePager: Please style the following as a sublist to the previous list.\u003c\/p\u003e \u003cp\u003eIdentify Appropriate Measures.\u003c\/p\u003e \u003cp\u003eConvert Current Measures to Usable Ones.\u003c\/p\u003e \u003cp\u003eDevelop New Measures.\u003c\/p\u003e \u003cp\u003ePager: end of sublist.\u003c\/p\u003e \u003cp\u003eAction Plans.\u003c\/p\u003e \u003cp\u003ePager: Please style the following as a sublist to the previous list.\u003c\/p\u003e \u003cp\u003eSet Goals and Targets.\u003c\/p\u003e \u003cp\u003eDefine the Unit of Measure.\u003c\/p\u003e \u003cp\u003ePlace a Monetary Value on Each Improvement.\u003c\/p\u003e \u003cp\u003eImplement the Action Plan.\u003c\/p\u003e \u003cp\u003eDocument Specific Improvements.\u003c\/p\u003e \u003cp\u003eIsolate the Effects of the Program.\u003c\/p\u003e \u003cp\u003eProvide a Confidence Level for Estimates.\u003c\/p\u003e \u003cp\u003eCollect Action Plans at Specified Time Intervals.\u003c\/p\u003e \u003cp\u003eSummarize the Data and Calculate the ROI.\u003c\/p\u003e \u003cp\u003ePager: end of sublist.\u003c\/p\u003e \u003cp\u003ePerformance Contracts.\u003c\/p\u003e \u003cp\u003eQuestionnaires.\u003c\/p\u003e \u003cp\u003eFinal Thoughts.\u003c\/p\u003e \u003cp\u003e9 Selecting the Proper Data Collection Method.\u003c\/p\u003e \u003cp\u003eMatching Exercise.\u003c\/p\u003e \u003cp\u003eSelecting the Appropriate Method for Each Level.\u003c\/p\u003e \u003cp\u003eType of Data.\u003c\/p\u003e \u003cp\u003eInvestment of Participants? Time.\u003c\/p\u003e \u003cp\u003eInvestment of Managers? Time.\u003c\/p\u003e \u003cp\u003eCost.\u003c\/p\u003e \u003cp\u003eDisruption of Normal Work Activities.\u003c\/p\u003e \u003cp\u003eAccuracy.\u003c\/p\u003e \u003cp\u003eBuilt-In Design Possibility.\u003c\/p\u003e \u003cp\u003eUtility of an Additional Method.\u003c\/p\u003e \u003cp\u003eCultural Bias of Data Collection Method.\u003c\/p\u003e \u003cp\u003eFinal Thoughts.\u003c\/p\u003e \u003cp\u003eIndex.\u003c\/p\u003e \u003cp\u003eAbout the Authors.\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49405053206871,"sku":"9780787987183","price":35.09,"currency_code":"GBP","in_stock":false}],"url":"https:\/\/bookcurl.com\/products\/data-collection-9780787987183","provider":"Book Curl","version":"1.0","type":"link"}