{"product_id":"culture-hacker-9781119405726","title":"Culture Hacker","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cb\u003eHACK YOUR WORKPLACE CULTURE FOR GREATER PROFITS AND PRODUCTIVITY\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eI LOVE THIS BOOK!\u003cbr\u003e\u003cb\u003eCHESTER ELTON,\u003c\/b\u003e\u003ci\u003eNew York Times\u003c\/i\u003ebestselling author of\u003ci\u003eAll In\u003c\/i\u003eand\u003ci\u003eWhat Motivates Me\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eWhen companies focus on culture, the positive effects ripple outward, benefiting not just employees but customers and profits. Read this smart, engaging book if you want a practical guide to getting those results for your organization.\u003cbr\u003e\u003cb\u003eMARSHALL GOLDSMITH,\u003c\/b\u003eexecutive coach and\u003ci\u003eNew York Times\u003c\/i\u003ebestselling author\u003c\/p\u003e \u003cp\u003eMost books on customer service and experience ask leaders to focus on the customer first. Shane turns this notion on its head and makes a compelling case why leaders need to make ''satisfied employees'' the priority.\u003cbr\u003e\u003cb\u003eLISA BODELL,\u003c\/b\u003eCEO of Futurethink and author of\u003ci\u003eWhy Simple Wins\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eThis is a must read for anyone in a customer service-centric industry. Shane explains the path to creating both satisfied customers and satisfied em\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eIntroduction: The Journey from Customer Experience to Employee Experience xi\u003c\/p\u003e \u003cp\u003e1 Culture: More Than Just an HR Thing 1\u003c\/p\u003e \u003cp\u003e2 Values: Not Some Philosophical BS 13\u003c\/p\u003e \u003cp\u003e3 Selection: The Right Fit over a Warm Body 25\u003c\/p\u003e \u003cp\u003e4 Orientation and Onboarding: Your Sink-or-Swim Strategy is a Terrible Waste of Talent 37\u003c\/p\u003e \u003cp\u003e5 Performance Management: How We Fail to Maximize Our Employees’ Abilities and Talents 55\u003c\/p\u003e \u003cp\u003e6 Coaching: Giving Feedback, the Most Misunderstood and Poorly Executed Leadership Task 73\u003c\/p\u003e \u003cp\u003e7 Strategy, Scores, and Plans: The Real Reason Your People are Not Engaged 87\u003c\/p\u003e \u003cp\u003e8 Recognition: It’s Time to Stop the Meaningless and Mundane Awards Process 101\u003c\/p\u003e \u003cp\u003e9 Tough Conversations and Decisions: Why We Have People Who Would Be Better Off as Customers than Employees 113\u003c\/p\u003e \u003cp\u003e10 Career Development: It’s at the Heart of Long-Term Employee Commitment, Yet No One is Doing Anything about It 127\u003c\/p\u003e \u003cp\u003e11 Communication: Why One Size or One Way Doesn’t Fit All 139\u003c\/p\u003e \u003cp\u003e12 Product, Place, Process, and Perks: The Other Four P’s That Define the Employee Experience 161\u003c\/p\u003e \u003cp\u003e13 Leadership: Why We Have So Many Managers but So Few Leaders 173\u003c\/p\u003e \u003cp\u003eAfterword: Change—It’s Not Just Something Everyone Else Does 183\u003c\/p\u003e \u003cp\u003eAcknowledgments 189\u003c\/p\u003e \u003cp\u003eIndex 191\u003c\/p\u003e","brand":"John Wiley \u0026 Sons Inc","offers":[{"title":"Default Title","offer_id":49407046811991,"sku":"9781119405726","price":19.54,"currency_code":"GBP","in_stock":false}],"url":"https:\/\/bookcurl.com\/products\/culture-hacker-9781119405726","provider":"Book Curl","version":"1.0","type":"link"}