{"product_id":"crisis-communications-9781138923744","title":"Crisis Communications","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003e\u003cp\u003eCrisis Communications: A Casebook Approach presents case studies of organizational, corporate, and individual crises, and analyzes the communication responses to these situations. Demonstrating how professionals prepare for and respond to crises, as well as how they develop communications plans, this essential text explores crucial issues concerning communication with the news media, employees, and consumers in times of crisis. Author Kathleen Fearn-Banks addresses how to choose the best possible words to convey a message, the best method for delivering the message, and the precise and most appropriate audience, in addition to illustrating how to avoid potential mismanagement.\u003c\/p\u003e\u003cp\u003eThe fifth edition of \u003ci\u003eCrisis Communications\u003c\/i\u003e includes updated cases that provide wider coverage of international crises and media technologies. It includes a new section on social media in crisis communication scenarios and includes additional comments from social media experts throughout various chapters. New case studies include Police Departments and Community Trust, The Oso Mudslide in Washington, School Shootings: Communications To and For Children, and two additional international case studies - Ebola Strikes Liberia: Firestone Strikes Ebola and Nut Rage and Korean Airlines. Previous case studies no longer in this edition can be found on the bookâs companion website, which also includes the Instructorâs Manual with exercises in crisis responses, guidelines for crisis manual preparation, and other teaching tools: www.routledge.com\/cw\/fearn-banks.\u003c\/p\u003e\u003cp\u003eLooking at both classic and modern cases in real-world situations, \u003ci\u003eCrisis Communications\u003c\/i\u003e provides students with real-world perspectives and insights for professional responses to crises. It is intended for use in crisis communications, crisis management, and PR case studies courses. \u003c\/p\u003e\u003cp\u003eAlso available for use with this text is the \u003ci\u003eStudent Workboo\u003c\/i\u003ek\u003ci\u003e to Accompany\u003c\/i\u003e \u003ci\u003eCrisis Communications\u003c\/i\u003e, providing additional discussion questions, activities, key terms, case exercises, and further content for each chapter. \u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTrade Review\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003cem\u003e\"Crisis Communications\u003c\/em\u003e provides a useful text for undergraduates new to the crisis field. Fearn-Banks has supplemented groundbreaking early case studies such as Johnson \u0026amp; Johnson’s Tylenol case with defining crisis cases such as Columbine and Katrina and more timely studies such as the international Ebola outbreak and racial crises in the United States.\" – Dr. Barbara S. Gainey, School of Communication \u0026amp; Media, Kennesaw State University\u003c\/p\u003e\u003cp\u003e\"Crisis Communications: A Casebook Approach integrates the array of concepts necessary for effective crisis response and management: the external and the internal; the organizational and the interpersonal; the strategic and the relational. I use \u003ci\u003eCrisis Communications\u003c\/i\u003e in my courses because it applies theory to practice, and teaches crisis thinking, not just crisis management.\" – Dr. Brian Smith, Brian Lamb School of Communication, Purdue University\u003c\/p\u003e\u003cp\u003e\"\u003cem\u003eCrisis Communications\u003c\/em\u003e has become a well-recognized and leading textbook across Europe as well, which provides an engaging and up-to-date overview of the practice of this fascinating field. The book is a valuable resource for both students and practitioners who wish to explore and understand crisis communication from a practical and professional perspective through insightful and thought-provoking case studies.\" - Dr. Gyorgy Szondi, Leeds Beckett University, UK and International Business School, Hungary \u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e1 Crisis Communications Today \u003c\/p\u003e\u003cp\u003e2 Crisis Communications Theory \u003c\/p\u003e\u003cp\u003e3 Communications to Prevent Crises \u003c\/p\u003e\u003cp\u003e4 Communications When the Crisis Strikes \u003c\/p\u003e\u003cp\u003e5 Social Media and Crisis Communications\u003c\/p\u003e\u003cp\u003e6 \"Textbook\" Crises \u003c\/p\u003e\u003cp\u003e7 Culture Crises --Domestic\u003c\/p\u003e\u003cp\u003e8 Culture Crises: Foreign and International \u003c\/p\u003e\u003cp\u003e9 Environmental Crisis \u003c\/p\u003e\u003cp\u003e10 Natural Disasters \u003c\/p\u003e\u003cp\u003e11 Transportation Crises \u003c\/p\u003e\u003cp\u003e12 Product Failure and Product Tampering \u003c\/p\u003e\u003cp\u003e13 Death and Injury \u003c\/p\u003e\u003cp\u003e14 The Crisis Communications Plan \u003c\/p\u003e\u003cp\u003eAppendices: \u003c\/p\u003e\u003cp\u003eGeneric Crisis Communications Plan for a Large Company\u003c\/p\u003e\u003cp\u003eCrisis Communications Plan for Seattle’s Union Gospel Mission\u003c\/p\u003e\u003cp\u003eCrisis Communications Plan for a Fictitious Small Business\u003c\/p\u003e","brand":"Taylor \u0026 Francis","offers":[{"title":"Default Title","offer_id":49989916328279,"sku":"9781138923744","price":68.39,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781138923744.jpg?v=1739542502","url":"https:\/\/bookcurl.com\/products\/crisis-communications-9781138923744","provider":"Book Curl","version":"1.0","type":"link"}