{"product_id":"conflicts-in-construction-2e-9781118298701","title":"Conflicts in Construction 2e","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eConstruction projects are beset with disputes. This book deals with all types of conflicts that lead to disputes in construction projects. It shows readers how to avoid, manage and resolve conflicts before they become serious disputes.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cp\u003e\u003ci\u003ePreface\u003c\/i\u003e vii\u003c\/p\u003e \u003cp\u003e\u003cb\u003e1 Conflicts in Construction 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e1.1 Recent history 2\u003c\/p\u003e \u003cp\u003e1.2 Understanding conflict 3\u003c\/p\u003e \u003cp\u003e1.3 Addressing conflict 3\u003c\/p\u003e \u003cp\u003e1.4 Positive aspects of a conflict 4\u003c\/p\u003e \u003cp\u003e1.5 The real causes of conflict 6\u003c\/p\u003e \u003cp\u003e\u003cb\u003e2 Why Do We Need to Manage Conflict? 11\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e2.1 Functional conflict 12\u003c\/p\u003e \u003cp\u003e2.2 Dysfunctional conflict 12\u003c\/p\u003e \u003cp\u003e\u003cb\u003e3 Causes of Conflict 19\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e3.1 A conflict of ideas 19\u003c\/p\u003e \u003cp\u003e3.2 A conflict of beliefs 22\u003c\/p\u003e \u003cp\u003e3.3 A conflict of interests 24\u003c\/p\u003e \u003cp\u003e3.4 The Fertile Ground Theory 25\u003c\/p\u003e \u003cp\u003e3.5 Internal conflict 29\u003c\/p\u003e \u003cp\u003e3.6 Internal conflict in construction 34\u003c\/p\u003e \u003cp\u003e3.7 Other factors 38\u003c\/p\u003e \u003cp\u003e\u003cb\u003e4 Dishonesty and Self Deception 41\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e4.1 Plain dishonesty 41\u003c\/p\u003e \u003cp\u003e4.2 Self delusion 43\u003c\/p\u003e \u003cp\u003e4.3 Cognitive Dissonance 44\u003c\/p\u003e \u003cp\u003e4.4 Confirmative Bias 45\u003c\/p\u003e \u003cp\u003e\u003cb\u003e5 Interpersonal Relationships 49\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e5.1 Anthropological factors 50\u003c\/p\u003e \u003cp\u003e5.2 Sociological factors 52\u003c\/p\u003e \u003cp\u003e5.3 Physiological factors 54\u003c\/p\u003e \u003cp\u003e5.4 Psychological factors 54\u003c\/p\u003e \u003cp\u003e5.5 Prejudice 57\u003c\/p\u003e \u003cp\u003e5.6 Personality types 57\u003c\/p\u003e \u003cp\u003e5.7 The urge to conflict 62\u003c\/p\u003e \u003cp\u003e\u003cb\u003e6 Anatomy of a Construction Project 63\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e6.1 Overview of the project and the parties 63\u003c\/p\u003e \u003cp\u003e6.2 The pre-contract period 65\u003c\/p\u003e \u003cp\u003e6.3 The contract period 67\u003c\/p\u003e \u003cp\u003e6.4 The dispute period 69\u003c\/p\u003e \u003cp\u003e6.5 Summary and analysis of the dispute 71\u003c\/p\u003e \u003cp\u003e\u003cb\u003e7 Twelve Steps for Reducing Conflict 73\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e7.1 Step 1: Communicate with precision 73\u003c\/p\u003e \u003cp\u003e7.2 Step 2: Listen and consider attentively 75\u003c\/p\u003e \u003cp\u003e7.3 Step 3: Think before speaking 76\u003c\/p\u003e \u003cp\u003e7.4 Step 4: Take time to build relationships 78\u003c\/p\u003e \u003cp\u003e7.5 Step 5: Be honest in your dealings with others 79\u003c\/p\u003e \u003cp\u003e7.6 Step 6: Do not dispute trivial matters 80\u003c\/p\u003e \u003cp\u003e7.7 Step 7: Look for common ground 80\u003c\/p\u003e \u003cp\u003e7.8 Step 8: Recognise and avoid prejudice 81\u003c\/p\u003e \u003cp\u003e7.9 Step 9: Express your understanding 82\u003c\/p\u003e \u003cp\u003e7.10 Step 10: Control your emotions 83\u003c\/p\u003e \u003cp\u003e7.11 Step 11: Apologise gracefully if you are wrong 84\u003c\/p\u003e \u003cp\u003e7.12 Step 12: Accept apologies gracefully if others are in the wrong 86\u003c\/p\u003e \u003cp\u003e\u003cb\u003e8 Reducing Conflict 87\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e8.1 People, people, people 87\u003c\/p\u003e \u003cp\u003e8.2 Interpersonal techniques 88\u003c\/p\u003e \u003cp\u003e8.3 Perceptions and personalities 89\u003c\/p\u003e \u003cp\u003e8.4 Tactical behaviour 95\u003c\/p\u003e \u003cp\u003e8.5 Summary 97\u003c\/p\u003e \u003cp\u003e\u003cb\u003e9 Managing Conflict 99\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e9.1 Simple resolution techniques 99\u003c\/p\u003e \u003cp\u003e9.2 Control of conflict 102\u003c\/p\u003e \u003cp\u003e9.3 Conflict prevention 103\u003c\/p\u003e \u003cp\u003e9.4 Prevent conflict from spreading 105\u003c\/p\u003e \u003cp\u003e9.5 Call the professionals 106\u003c\/p\u003e \u003cp\u003e9.6 Summary 107\u003c\/p\u003e \u003cp\u003e\u003cb\u003e10 Informal Dispute Resolution 109\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e10.1 Negotiation 109\u003c\/p\u003e \u003cp\u003e10.2 Alternative Dispute Resolution (ADR) 119\u003c\/p\u003e \u003cp\u003e\u003cb\u003e11 Formal Dispute Resolution 123\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e11.1 General principles of dispute management 123\u003c\/p\u003e \u003cp\u003e11.2 Arbitration and Litigation 125\u003c\/p\u003e \u003cp\u003e11.3 Arbitration explained 125\u003c\/p\u003e \u003cp\u003e11.4 Litigation explained 128\u003c\/p\u003e \u003cp\u003e\u003cb\u003e12 Conflict in Changing and Challenging Markets 133\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e12.1 Will people change? 133\u003c\/p\u003e \u003cp\u003e12.2 Will contracts change? 135\u003c\/p\u003e \u003cp\u003e12.3 Does Europe have anything better to offer? 137\u003c\/p\u003e \u003cp\u003e12.4 Conflict in changing market conditions 138\u003c\/p\u003e \u003cp\u003e12.5 More conflict or less conflict – you decide! 138\u003c\/p\u003e \u003cp\u003eIndex 139\u003c\/p\u003e","brand":"Wiley-Blackwell","offers":[{"title":"Default Title","offer_id":52195256435031,"sku":"9781118298701","price":43.65,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781118298701.jpg?v=1763646922","url":"https:\/\/bookcurl.com\/products\/conflicts-in-construction-2e-9781118298701","provider":"Book Curl","version":"1.0","type":"link"}