{"product_id":"competitive-advantages-of-service-quality-in-hospitality-tourism-and-leisure-services-9781774698884","title":"Competitive Advantages of Service Quality in","description":"\u003cb\u003eBook Synopsis\u003c\/b\u003e\u003cbr\u003eTourism Service Quality includes services for tour guides, accessibility to infrastructure or transportation, and tourist attractions like accommodation and products. Service that is of a high quality makes customers happier, which in turn leads to an improved revenue stream or reduced financial losses. It also makes employees and guests happier. The objective in hospitality is to make visitors to feel at ease, even away from home. According to the volume, everybody wants to feel unique, so making it possible for visitors to do so should always come first. Keeping tabs on the preferences of guests; addressing them by name; hospitality is all about responding to customer requests with genuine interest. You can create special moments by understanding and listening to visitors. These moments result in positive reviews and, shared benefits for everybody. In addition, the volume mentions that service quality includes the capacity to maintain the property's technologies and facilities in good working order. In this regard, a robust maintenance team and preventative maintenance program are crucial. Simply put, guests, regardless of background, want what they pay for, and preventative maintenance is one way to ensure this.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e\u003cul\u003e\n\u003cli\u003eChapter 1 Concepts of Tourism Hospitality, Tourism, and Leisure Services\u003c\/li\u003e\n\u003cli\u003eChapter 2 Unique Characteristics of Tourism, Hospitality, and Leisure Services\u003c\/li\u003e\n\u003cli\u003eChapter 3 Relationship Between Service Quality, Customer Satisfaction, and Value in Tourism, Hospitality, and Leisure Services\u003c\/li\u003e\n\u003cli\u003eChapter 4 The Impact of People, Process, and Physical Evidence on Tourism, Hospitality, and Leisure Service Quality\u003c\/li\u003e\n\u003cli\u003eChapter 5 Cross-Cultural Service Quality Issues in Tourism, Hospitality, and Leisure Services\u003c\/li\u003e\n\u003cli\u003eChapter 6 Approaches to Enhance Service Quality Orientation in Tourism, Hospitality, and Leisure Services\u003c\/li\u003e\n\u003cli\u003eChapter 7 Empowering Service Personnel to Deliver Quality Service Tourism and Leisure Services\u003c\/li\u003e\n\u003cli\u003eChapter 8 Technology and Its Impact on Service Quality in Tourism, Hospitality, and Leisure Services\u003c\/li\u003e\n\u003cli\u003eChapter 9 Managing and Marketing Internal and External Relationships in the Tourism, Hospitality, and Leisure Services Sectors\u003c\/li\u003e\n\u003cli\u003eChapter 10 Service Quality Monitoring and Feedback Systems in Tourism, Hospitality, and Leisure Services\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Arcler Education Inc","offers":[{"title":"Default Title","offer_id":50469948391767,"sku":"9781774698884","price":131.2,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1739\/5799\/files\/9781774698884.jpg?v=1744896880","url":"https:\/\/bookcurl.com\/products\/competitive-advantages-of-service-quality-in-hospitality-tourism-and-leisure-services-9781774698884","provider":"Book Curl","version":"1.0","type":"link"}